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All reviews grand tjokro food and beverage shower room big room close to the airport easy access foods staycation taste city hospitality minimalist business
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Reviewed September 16, 2014

My New "Go To" Hotel in Pekanbaru. This the fourth of the for hotels I'm reviewing in Pekanbaru.I was delighted by stay here. It is anywhere from a 40,000 -50,000 IDR taxi ride from the airport. Due to an overpass you overshoot the hotel quite a distance before you can make u-turn back track to the hotel. The staff at hotel were down right congenial and well mannered. I was blown away by a knock at the door shortly after we entered the room when a hotel employee delivered me a fruit plate. It was a nice sampling and a warmly welcomed healthy snack. Bravo to the Grand Tjokro.

This hotel was the second most affordable. It was slightly more than Winstar, but worth every penny. The location is walker friendly to many restaurants and oleh oleh souvenir shops. There is one on the other side of the street that I highly recommend called Silangkung. It his high quality crafts and krepik at erasable prices. Prices are lab led, no need for haggling. No haunting feeling that you got ripped off or you took advantage of someone.

We rented a moto and the hotel is strategically located for our interests. The room was agreeable. The Aircon was cold and the fridge could actually freeze. Breakfast was suitable, but the Asian dishes eclipsed the Western selections.There is a surau in walking distance to the hotel. It is walking distance to RS Awal Bros hospital. The hotel is new, clean and the best bang for the buck in my opinion in Pekanbaru, Insha Allah, we will definitely return. As it stands, it;s my "Go To" on Pekanbaru.

Tip: For non-ASEAN, VOA (visa on arrival) travellers arriving in Indonesia, the cost for a one month single entry visa rose from $25 US to the new price of $35 US that must be paid for upon arrival to the airport. After paying for the VOA, the process is not complete, you must queue at another window to produce your receipt for your newly purchased VOA and get it printed and placed in your passport. Now you can join the line to se an immigration officer like everybody else.

Moreover,budget 150,000 IDR airport tax per person.When leaving Indo to foreign destination, you must pay the tax, which is collected at the flight counter, There has been no price increase in regards to this airport tax. I've yet to see a single airline price include it, so budget your rupiah to pay it.

Date of stay: September 2014
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank abujalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTjokroPekanbaru, General Manager at Tjokro Hotel Pekanbaru, responded to this reviewResponded September 28, 2014

Dear . Valued Customer.

Warmest greeting from Grand Tjokro Hotel Pekanbaru

Thank you very much for your valued comment in regard to our hotel and services.
We will do keep maintain our product and services in order to meet guest expectation.
with pleasure we are going to serve you for the next visit .
Thank you very much for your positive comment and we wish you all the best .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2014 via mobile


This hotel is located in the middle of the city and has an easy access to reach business center and shopping center and it's not far from the airport. This is a 3 star hotel, but their service and hospitality is similar with a 5 star hotel. As a new hotel, all of the employees and also the builiding has ready to serve guests with international standard. As a hotel that is under KAGUM Management, this hotel has well trained, competent, and resposive employees and leaders.The kindness and the hospitality of this hotel has made every guests that stay feeling at home and comfortable. The foods that are served are appropriate with the taste of the guests with complete variation. For tourists and business men, this hotel could be your main selection when visiting Pekanbaru.

Date of stay: August 2014
Trip type: Traveled on business
Thank parlindunganm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTjokroPekanbaru, General Manager at Tjokro Hotel Pekanbaru, responded to this reviewResponded August 18, 2014

Dear. Mr. Parlindungan.

Warmest greeting from GranTjokro Pekanbaru

Thank you very much for your valued comment and we are glad that you feel comfortable stayed with us. We have commitment to maintain our product and service to meet guest satisfaction. we are going to welcoming you on the next visit.


Best regard,

Wali Nursasidi

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Reviewed July 16, 2014 via mobile

Writing this review after 2 days stay at this hotel. I admitted it is consider new renovated hotel and also cheaper than surrounding hotels. But the hotel is dirty, example there are black spots at the bed and room service did not change the sheet, hairs are everywhere especially at the bathroom, the water was smelly and in the second day they are not changing my towel..You get what you pay.

Date of stay: July 2014
2  Thank Winardisuhardja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTjokroPekanbaru, General Manager at Tjokro Hotel Pekanbaru, responded to this reviewResponded July 23, 2014

Dear, Valued Customer.

Warmest greeting from Grandtjokro Pekanbaru.


Thank you very much for your valued comments and We do apologize for inconvenience during your stay with us . due to project repairing water tank and wells in our hotel and also some unsatisfactory service from us, we have committed to improve and provide good product and service to our customer to meet exceed guest satisfaction, We do apologize for our services and We are glad to welcoming you for the next visit with better product and services.




Best regards,

Wali Nursasidi

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Reviewed May 10, 2014

new buildeing, charming staff, nice food especially for the traditional ones such as bubur kacang hijau and .... clean, cozy and spacy room, huge ball room.. bad location cause it was to closed to the flyover that makes the hotel cannot seen.

Room tip: asked room at west side of the building
Date of stay: April 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Imam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTjokroPekanbaru, General Manager at Tjokro Hotel Pekanbaru, responded to this reviewResponded May 13, 2014

Dear Bapak, Imam S.

Thank you very much for your valued comment, it`s a great pleasure to hear that you have enjoyed stay with us. We are going to find the solution in how our hotel look nice and clear front the flyover and we will keep maintain our service and product for value customer.

Best regards,

Wali Nursasidi
General Manager
Grand Tjokro Pekanbaru

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Reviewed May 2, 2014

A new hotel that's clean with a big room and complete service. There is nothing wrong with this hotel, if you don't pay attention to architecture, design, and details. It feels like the developer has this hotel as their first try at a luxury hotel, which they get almost right. Basically you will find some stuff amiss, but you won't complain about your stay, cleanliness, and the service.

Date of stay: May 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank asutedjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandTjokro P, General Manager at Tjokro Hotel Pekanbaru, responded to this reviewResponded May 9, 2014

Dear, Mr. Asutedjo.

warmest greeting from GrandTjokro Pekanbaru

Thank you very much for your value comment and we do apologize in regard to a view things in our hotel, we are going to fix it and we hope it will be more better in the future.

Best regards,

Wally Nursasidi
General Manager
Grand Tjokro Pekanbaru

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