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“Comfiest..” 4 of 5 bubbles
Review of Grand Suka Hotel

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Grand Suka Hotel
Ranked #3 of 62 Hotels in Pekanbaru
Certificate of Excellence
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfiest..”
4 of 5 bubbles Reviewed August 4, 2013

I found everything in Ibis Hotel from the great hospitallity & having a lovely son Diyanto Francisco who steal my heart to this date. Hotel is super warmth even with small hiccups but ethngs is made to efficiency of the great staff so no issues. I luv my breakfast spread that offer even the gym is just enought to say for work out. I may come back again & would recommend this hotel for the best hospitallity & its location.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 72Orkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Personal Asst.to GM/PR at Grand Suka Hotel, responded to this review, August 5, 2013
Dear Sir/Madam,

Regards from Hotel ibis Pekanbaru...
We would like to thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to receive any positive feedback and will share it to our team as their motivation. it's an honor to welcome your next visit in ibis Pekanbaru, with the better and continuous improvement.

With our Best Regards,
Debbie Syandra
PA to GM/PR
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

168 reviews from our community

Traveler rating
    60
    56
    41
    9
    2
See reviews for
28
15
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84
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 26, 2013

1st visit in June 2013, just my husband and me.
The room was good, the furnitures were ok, the breakfast was good although there were no traditional food of Pekanbaru. Check in and check out process was fast and the staff are polites.That 1st experience made us decide the 2nd stay in July 2013 with my son included.
In the 2nd stay, we try the restaurant menu but it's little bit poor. The sphagetty is ok, the burger is very standard for the price, but unfortunately "nasi timbel" package is not good. They chicken is so small (I got wing), the 'sayur asem" has no sour.
Little dissapointed when I have to check out just with my son, there was no roomboy help me to lift my luggage to the taxi.
But overall I statisfy to the service.

Room Tip: Choose the poolview room.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ayayeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Personal Asst.to GM/PR at Grand Suka Hotel, responded to this review, July 27, 2013
Dear Madam,

Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get the positive feedback. We will share to our team in purpose of motivation to present better product and service quality. For menu in Breakfast, we do apologize that it did not meet your expectation yet. We guarantee for the continuous improvement on it. We are pleased to welcome you for next visit with better quality.

Thank You and Best Regards,
Debbie Syandra
Personal Asst.to GM/PR
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pekanbaru, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 12, 2013

Staying at Ibis Hotel Pekanbaru is such a great experience during my visit to Pekanbaru.
I found the clean and nicely decorated room and the staff were friendly and very helpful.

The lounge is comfortable and definitely a great place to enjoy live music at night.
The foods are well cooked and tasteful.

The hotel is located at the Commercial District of Pekanbaru, and just few minutes walking to the shopping centre SKA Mall. And it takes only 25 minutes to the airport.

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Delva_azra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Grand Suka Hotel, responded to this review, June 13, 2013
Dear Mr. Delva,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get positive feedback. We will share it to our team as their motivation to keep improving quality in service. Glad to welcome your next visit in Hotel ibis Pekanbaru, with better quality of product and service.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pekanbaru, Riau, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 21, 2013

Stayed in Ibis Hotel Pekanbaru on last weekend with family.. found the room very baby friendly, suitable for family.. nice location, good price.. all staff are very helpful. Our dinner come less the 30 mins, the foods were good, specially The Oxtail Soup..

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Santoso A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Grand Suka Hotel, responded to this review, May 26, 2013
Dear Mr.Santoso,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get positive feedback. we will share it to our team for their motivation to keep improving service quality. And for the Food Product, the Oxtail Soup is one of our Best Seller. We are pleased to welcome your next visit in Hotel ibis Pekanbaru.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 20, 2013

Stayed in Ibis Hotel Pekanbaru on last weekend with family.. found the room very baby friendly, suitable for family.. nice location, good price.. all staff are very helpful. Our dinner come less the 30 mins, the foods were good, specially The Oxtail Soup..

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lianazief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Grand Suka Hotel, responded to this review, May 20, 2013
Dear Ms. Lianazief,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad getting the positive feedback. We will share it to our team for their encouragement to keep improving our standard quality. And for the Oxtail Soup, is one of our favorite and Best Seller either for Local or Foreigner Guests. We will be honored to welcome your next visit to ibis Pekanbaru, with the better products and services. Thank You

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

located in the middle of comercial district of pekan baru, only 30 minutes to the airport, and 15 minutes walking to shopping mall ,SKA mall.

The room is quite spacious, clean, nice swimmingpool, and the breakfast is good with variable meals. Suitable for couple, family or business trip.

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank alam and nunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Grand Suka Hotel, responded to this review, May 26, 2013
Dear Mr./Mrs. Alam and Nunny,
Thank you for choosing Hotel ibis for your accommodation in Pekanbaru. We are glad to get your positive feedback . We will forward your comment to our team as their motivation for improved service quality. We will welcome your next visit in ibis Pekanbaru.

Thank You and Best Regards,
Debbie Syandra
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duri, Riau, Indonesia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

i stayed for 2 nights and rent 2 rooms. the first room is faced to the main road, while the others are in the oposit of it.
i don't know what's wrong with my window, but i can hear the vehicle passing by very clearly on the night (when sleeping in the one that face to the road).

the service of the employees are very nice and friendly. the location of the hotel are near to the biggest shopping mall in Pekanbaru.

in my personal opinion, for 2 stars hotel, the hotel rates is quite overpriced.

Room Tip: chose the one that not facing to the main road
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jhon_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis Pekanbaru I, Operational Secretary at Grand Suka Hotel, responded to this review, May 1, 2013
Dear Sir,
Regards from Hotel ibis Pekanbaru
Thank you for choosing ibis for your accommodation Pekanbaru. Hereby we would like to apologize for any inconvenience during your stay. We will take it as the motivation to keep increasing our service and quality. Glad to welcome your next visit in ibis Pekanbaru.

Best Regards,
Debbie
Operational Secretary
Hotel ibis Pekanbaru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Suka Hotel

Property: Grand Suka Hotel
Address: Jalan Soekarno Hatta Kav 148, Pekanbaru 28294, Indonesia (Formerly Hotel Ibis Pekanbaru)
Location: Indonesia > Sumatra > Riau Province > Pekanbaru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 62 Hotels in Pekanbaru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Suka Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel located at center of Pekanbaru city ... more   less 
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