•View view view. Priceless.
•In room movies for rainy times :)
• After a day out in Bali being targeted by hawkers/sellers the last thing you want when you get out of the car in the hotel's car park is to be harassed by 6-7 people 'buy buy buy' we believe that should be kept outside the hotel area.
•When we arrived there were around 7 staff in and around the reception area gawping at us whilst we check in made us feel a bit uncomfortable.
•Room. Now we had booked one night in a standard room (after considerable research about other hotels in the area not looking too positive we decided we would choose lake view and pay a little extra- compared to other local hotel prices) I was really disappointed with the first impression. It had just been cleaned so initially for an hour or so smelt clean, then to our dismay a strong odour of urine and mould overcome the room. (Even with the bathroom door shut) We are aware that it is rainy season so when the storm hit we just stayed inside and watched tv, the rain stopped and loud dripping noises were heard all over the room- also as other trip advisor review states the doors that lead to your SHARED balcony are little wooden ones that don't close properly.
The bathroom or 'wet room' in room #307 was so disgusting. It didn't help that the basin and toilet were of a dark burgundy colour almost giving the impression of a dodgy public toilet but the tiles and floor were lined with grime. I showered in my flip-flops.
My boyfriend who is well travelled and has slept in upto 20 men dorms stated: 'this place should be on hotels from hell, it's only saving grace is the view'.
We were exhausted and just tried to relax in the room.
•Restaurant. We decided to head to the hotel's restaurant, upon entering again an overwhelming smell of urine, I hesitantly sat down in the nice enough looking restaurant and a friendly girl served us. We were the only customers at this point. We sat pondering whether we should eat here or not, it was cold and I had a jumper on, to soothe myself I was smelling the cuff of my jumper instead of the restaurant air.
There was outside seating available but unfortunately there were great big clouds over the mountain and visibility wasn't great, along with the cold we thought the only thing to do is stay inside.
A complimentary warm bread roll was served and the staff member offered pesto, i accepted and she brought over a jar that looked pretty old and had just been sitting on a shelf. She spooned some out and it didn't look very fresh. We ordered 2 serves of fish and chips which were ok. A nice man working at the hotel kindly lit an inside fire for us and we sat using their free wifi with the smoky smell covering any nasty wafts of air after lunch.
We returned to our room and hoped the night would go quickly.
Maybe this hotel would be ok if the customer plans to trek the mountains as presumably you would go to sleep early and be up early. We didn't want to trek so spent all of our time there.
We headed down to the restaurant again later that night for an evening meal. The smell had gotten better by the evening.
We sat down at the end of the restaurant where they have sofas and tv.
We ordered two portions of steak and chips served with veg. I would say about 40 minutes had passed when eventually our food was served. Upon first impression again it looked disgusting, like a baby had been sick on our steak, some sort of sauce. I ate a chip which was stone cold, i felt a few areas on the plate that were also stone cold, I called our server over and he looked very sorry, a English fluent speaking manager walked by and said 'do you want us to heat it up in the microwave for you?' My partner and I looked at each other a little shocked.
We just said ok and sure enough they heated it,we had asked for both to be medium rare- my partners meat was fatty but medium, he usually eats whatever is put in front of him and he struggled through this meal advising he wished we hadn't bothered eating tonight.
I cut into my meat and it was raw inside. I called the manager and told him I'm sorry I simply cannot eat this. He said he would take it off the bill which he did and offered I chose something else but I'd been put off. He also requested that the kitchen bring fresher veg to us which did come after my partner had pretty much ate all he could.
I asked for a bowl of ice cream instead... 15-20 minutes went by and my ice cream hasn't turned up, so I asked, I don't think it had even been ordered??
Anyway the manager tried to explain to me that the reason my meat was like that was due to the fact a staff member had been too busy in the day to clean the hot plates that the steak is usually served to the table on.
I've worked in hospitality for 8 years and found this a bit frustrating. I'm not sure why I needed to know who's fault it was and why, in my opinion both plates should have been started from scratch so that we can eventually eat together rather than all this nonsense. Behind every good team is a good manager right? Behind every bad team.....
Perhaps, in my frustration... I said ' this whole experience has been negative to be honest' and explained my upset with the room. He advised that the hotel is old etc which I appreciate but I felt really mislead by the fancy website. He offered to move us into a deluxe room and even though it was 9pm at this point I accepted!!
We were moved, this time the room is much more well presented and nice comfortable bed and I am sorry but again a overwhelming smell of mould as soon as you close doors to sleep. (Own balcony)
We did sleep okay in this deluxe room and we were grateful for the upgrade I just think the whole thing could have been avoided with some managerial spot checking of customers rooms and or housekeeping skills re-taught. Main issues were the skirt inboards and bathrooms. The ceilings have obvious water damage. Maybe some scented reeds or air freshener would cover it?? Also making sure staff are doing what they are meant to instead of chatting near reception? Maybe the hot plates would have been done? 'It had been so busy she didn't get time ' eh? We were in here alone for almost 2 hours in rainy season.
Anyway it probably was the nicest looking hotel from the outside and the view is great.
Maybe I misread website regarding the fact you must share a balcony in standard rooms. This made it hard for us to relax wondering if anyone was in next door watching.
This was the 17th hotel we have stayed in during this trip to Bali and by far the worst in many ways.
- Official Description (provided by the hotel):
- Lakeview Hotel is at the edge of a massive volcanic caldera overlooking Mt. Batur and its tranquil lake. The cool climate offers respite from the heat of the tropics, while the mountain setting invites nature lovers to explore. Just 56km north of Denpasar, it is a two-hour scenic drive from Ngurah Rai International Airport. Each and every room, as well as the two restaurants at this hotel command magnificent views of volcano, lake and the forest below. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Expedia, Agoda, Booking.com, Priceline and HotelQuickly so you can book your Lakeview Ecolodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lakeview Hotel Bangli
- Lakeview Ecolodge Kintamani, Bali