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“Wifi practically useless”

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Mercure Banjarmasin
Ranked #1 of 29 Hotels in Banjarmasin
Certificate of Excellence
Reviewed September 30, 2013

What is so regretable is that the whole overal nice hotel experience is completely compromised by the lack of decent Wifi. If your stay is for business, forget about communicating to the home office or downloading even a simple Word document. According previous feedback from the management, this problem should have been solved by August 2013. It is not.
Breakfast is not providing enough for western customers.

  • Stayed: September 2013, traveled on business
    • Location
    • Sleep Quality
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Thank Fleetmaster2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded October 2, 2013

Dear Valued Guest,

Warmest Greeting from Mercure Banjarmasin,

Thank you for telling us about your experience at Mercure Banjarmasin.
We are sorry that your experiences for internet still did not meet your expectations; please allow me to express my sincerest apologies.

We really want to provide a better one. We will work with the new provider to have it solved.

It is our hope that you will give us the opportunity to better serve you in the near future.

Again, thank you very much for your constructive feedback,

Best Regards,


Sendek Prawinko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 - 136 of 305 reviews

Reviewed September 25, 2013

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank YusufW79
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded October 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
jakarta
4
Reviewed September 12, 2013

I have stayed for business trip in the Hotel Mercure Banjarmasin for only one night.
My First impression is the Hotel Lobby are very cozy and very good environment.
When I came inside the room, has a minimalist interior and the room cleanliness very good.
The Hotel location's very strategic, at the main street and above the the great mall in Banjarmasin.
I have a nice stayed in Hotel Mercure Banjarmasin.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded September 22, 2013

Dear Valued Guest,

Warmest Greeting From Mercure Banjarmasin,

We do more than happy to receive your good feedback about our hotel and services. We very much appreciate your positive feedback.

It is nice to share with our team your comment so they will be motivated to serve you even better in the future visit.


The management also staff of Mercure Banjarmasin are so exciting to welcome you again at our hotel and give you more great services and products whenever you are visiting us again.

Thank you very much.

Sendek Prawinko
General Manager

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Reviewed September 8, 2013

I stayed here one night, and too bad I arrived so late, just 30minutes before the shopping mall (down stair),closing hour.

This is my first visit, and even though cant get a chance to visit the shopping mall i feel "safe" knowing anything i need is just there, down stair!

This is the only hotel i will recommend to anyone (esp ladies) coZ its clean and its has a shopping mall down stair and its in the city center.

Banjarmasin is developing, and so far the biggest mall in town is downstair of this Mercure hotel.

Banjarmasin is developing, n so far the biggest shopping center inchown is downstair of this Mercure hotel.

So if this is your first visit to Banjarmasin, esp for the ladies for practical reasons i will recommend this one!

  • Stayed: July 2013
    • Value
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Thank mkawuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded September 9, 2013

Dear Mr/Miss Mkawuka,

Warmest Greeting From Mercure Banjarmasin,

We are more than happy to know that your stay with us was an excellent one and you recommended our hotel. Really we are grateful for your appreciation to us.

We shared with our team so they will maintain and also continue to deliver the excellent service to you and on your next visit. We also want to make sure every guest stay with us a priority, to ensure each guest smiles on the face from our service and product.

The staff & management of Mercure Banjarmasin are exciting to welcome you again at our hotel in the closest time. We wish you always a great life.



Sincerely,


Sendek Prawinko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

A hotel that I thought to be international standard, but it turned out to be very disappointing. The hotel services are sucks, the smelly amenities, terrible Wifi, etc. Need to pay for parking fee every time, just to drop off guests with a low class mall. Not going back there for sure.

Stayed: July 2013, traveled with family
Thank 127Citra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded September 9, 2013

Dear Mr/Miss Citra,

Warmest Greeting from Mercure Banjarmasin,

Thank you for taking the time to tell us about your experience at Mercure Banjarmasin. I am sorry that some of your experiences did not meet your expectations; please allow me to express my sincerest apologies.

We assumed you stayed in July during Ramadhan we had limited breakfast & meal service in restaurant follow the local regulation, wi-fi we changed the provider since August to other one, location inside the biggest mall in town and even in Kalsel can be advantage to get access to some shops & food courts compare to others and no need transportation to purchase things but may be disadvantage like the case of parking regulation from the mall.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Again, thank you very much for your feedback,

Best Regards,


Sendek Prawinko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013 via mobile

I think largest hotel in city for now. Located above Duta Mall, the only mall in town which makes for convenient groceries shopping if needed. There is a Hypermart inside the mall. Gym is well equipped albeit quite small. My superior Room is clean and comfy. There is cable TV with good channel selection available. Water pressure in the room is weak. They need to increase it. Breakfast is okay with a few local selection like Soto Banjar and nasi kuning. Small problem is with the cleanliness of the restaurant. Waiters don't pay attention to the floors. when some guests left visible waste on the floor, no one clean them. Mgmt need to pay more attention to this.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank barryjap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded August 25, 2013

Dear Mr/Miss Barry,

Warmest Greeting From Mercure Banjarmasin,

We do more than happy to receive your good feedback about our hotel and services. We do really appreciate your positive feedback.

It is nice to share with our team your comment so they will be motivated to serve you even better in the future visit.
We also will improve for some input from you such cleanliness in the restaurant and things that did not match your expectation.

The management also staff of Mercure Banjarmasin are expecting to be able to welcome you again at our hotel and give you more great memories ahead.

Thank you very much.

Sendek Prawinko
General Manager

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Reviewed August 19, 2013

Excellent place. The best place in banjarmasin. The rooms are nicely maintained. The Duta Mall is just by the side of this hotel You can spend your time in the mall during the evening hours. The swimming pool is located at an elevation, you can spent nice time by the pool side also. Overall an excellent place to stay for business and leisure.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gautam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sendek, General Manager at Mercure Banjarmasin, responded to this reviewResponded August 19, 2013

Dear Mr. Gauammaitra,

Warmest Greeting From Mercure Banjarmasin,

We are very very glad and happy to know that your stay with us was an excellent one.

We shared with our team so they will maintain and also continue to deliver the excellent service to you and on your next visit. We also want to make sure every guest stay with us a priority, to ensure each guest smiles on the face from our service and product.

The team of Mercure Banjarmasin are exciting to welcome you again at our hotel in the near future time.
See you in your next visit.

Sincerely,


Sendek Prawinko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Banjarmasin

Address: Jl Ahmad Yani No 98, Banjarmasin 70249, Indonesia
Phone Number:
Location: Indonesia > Kalimantan > South Kalimantan > Banjarmasin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Banjarmasin
#1 Luxury Hotel in Banjarmasin
Price Range: $40 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Banjarmasin 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the city centre on top of a leading mall in Banjarmasin, surrounded by business and leisure spots and only 25 Mins from Syamsudin Noor Airport. Mercure Banjarmasin has a stunning panoramic view of the surrounding city. The hotel has 2 restaurants, 2 Bars and 1 meeting room with a capacity of up to 300 delegates. All 180 rooms come with a modern and stylish decor ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Cancelon, Hotwire, Orbitz, Travelocity and TripOnline SA so you can book your Mercure Banjarmasin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Banjarmasin Kalimantan

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