I have experienced much better service at 2 star hotels. There was no acknowledgment from the staff (one receptionist and one "security" officer)-no smiles, no one to hold doors, the bell boy was only seen once and did not help guests, and the staff did not speak English. We were charged 200.000 VND to rent gear mopeds, then told that they were out and given automatics with the promise of "no extra charge" after returning the mopeds they tried to charge 300.000 bc it was automatic (price of rental also fluctuated with different staff members so it can be assumed that they pocket the money). Rental was BY DAY not by hour so the 8 hours spent on sleeping and not on the moped is wasted. When asked if they could cut us a deal on a half-day rental, the receptionist was stubborn and actually ignored us by attending to incoming guests and charged the full day price of 200.000VND. Our new, checked-in room had a full trash can and the shower leaked, the doors did not completed closed.
Aside from an unfriendly staff the hotel is in a nice location and clean.
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