Our family stayed in a family suite for 3 nights. Our room was located in the new "apartment building", which is newly built.
Room condition is good, very spacious and windy with two sea-view balconies. The staff are friendly and helpful, especially the housekeeping team. Nice swimming pool and beach club. Good restaurants. Really good spa. Do look for a therapist named Lucy. Her hands are magical.
1. The two ladies at the Kids Club refused to let my son play several games because he is too active and "naughty". Come'on, you can't expect all kids to be as compliant as you wish. My wife tried to reason with them but they just ignored and focused on their phones. Really bad customer service.
2. Another problem during rainy season: no covered walkway between two buildings and the bridge connecting to the Beach Club from the main buy has no covered roof. There are umbrellas provided by the hotel but they are run out quickly. You nearly can't get around even within the hotel premise if you don't own a umbrella.More
- Free Wifi
- Free Parking