We spent 5 nights over christmas at the Grand as we were there for a wedding.
Firstly let me say that we found the staff to be friendly, courtiess and obliging. Breakfast was very good as were other meals we had at the hotel restaurants.
The problem with the Grand is it badly run down and the cleanliness of some rooms is terrible with a lot of mould in some bathrooms, This is a small, well located hotel but no money has been put into the place for a long time and there are far better options in the general vicinity.
To make matters worse they shut the pool for the entire time we were staying at the hotel.
Don't blame the staff it is the owners who need to urgently spend the money to bring this place back up to a 3 or 4 star hotel.
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