First of all the location that it advertise on the map is not the place, its actually 20m from Haiphong town center. Spoke to the Manager about this and she just said I dont know why I just give them to the internet and its up to them where they advertise the location. Its the middle of now where no shops no cash point. 2nd the site says airport transfers, No this is another internet mistake. Staff do not do room service and do not speak English, I am Vietnamese but they thought I was something else so they would speak about you. Food bad room okay but I had to be moved 3 times because air con not working. Since I wasted so much money getting here and calling my agents to try and arrange something else, but in order to arrange somehing else they had to call Hotel to confirm and surprise Hotel English so bad they could not respond.
Almost forgot they do not help transfer lagguage to room, have to do yourself.
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