We stayed one night in this hotel as part of the Sinh Tourist 2 day Mekong tour. We were quite concerned after reading the reviews on here about scams at check out but luckily we didn't have any problems, neither did anyone else on our group.
However, while this may have been classed 4 star on opening, it really has failed to maintain these standards. The staff, both on arrival, and at all times throughout our stay were surly and very unwelcoming. This is not the customer service you expect any any hotel, let alone a 4 star hotel. The staff attitude seemed to be why say 5 words words when you can get away with one word...
We tried to use our safe, following the instructions word for word, and only managed to active an alarm which we could not turn off. The same happened to everyone else in our group, as alarms went off all along the corridor... We tried to ring down to reception for assistance, but the telephone did not work. We tried to find a member of staff for assistance, but could find none. Luckily, the alarms eventually turn themselves off...
The outdoor pool is nice, but there are strongly worded notices in the room instructing you not to remove the towels or anything other items from the room (a notice we heeded after reading the scam reviews), but there were no towels available at the pool - again not something you would expect from a 4 star hotel.
The breakfast is mediocre. The showers were excellent.
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