I stayed here during a 2D1N Mekong River Delta Tour with The Sinh Tourist. The location is not ideal, and while facilities were adequate, it was by no means 4 star, more like 2.5 star. For a stop-over during a tour, this hotel would be fine, but if you are staying in town to sightsee I suggest you look elsewhere.
Furnishings in the room were dated, and I spotted a gecko. Other than that it was clean, beds were fine, the toilets worked, the hot shower worked, and the buffet breakfast was above average.
We were given two coupons for free massage, which we did not use. Our local friends' advice is that if you do avail yourself of the massage, remember to check if the couple massage is carried out in the same room, or separate rooms.
Lastly, this is important. The booklet in the room includes a list of items provided for you (towels, slippers, etc.). Upon getting the room, please check this list, and if you are staying here for more than one night, check it every day after housekeeping. You will be asked to reimburse for lost items when you check out. Now, I admit I am an inexperienced traveller, so I was not aware of this list and thus did not check (all hotels I've stayed at before overseas did not feature such lists, or no similar incident took place). The receptionist did not tell us there was such a list that we had to check either. When I checked out she told me two face towels were missing, and asked us to pay VND200000. I spoke to the manager, who stood by his staff, who he insisted had checked the room thoroughly before we checked in. Now that I think about it, I should have talked to The Sinh Tourist tourguide assigned to us, because that is quite a reputable tour agency (this hotel, not so much), but I didn't. Next time, if you are on this tour, check if you'll stay at this hotel. If you must, check the list. If you get into the same trouble, talk to the tour guide, and hopefully he'll settle it for you. Otherwise, do the stupid thing like I did because I was in a hurry, and cough up that amount of money for two measly face towels that probably cost less than $1. The service industry is normally ruled by soft touches, not hard laws, and such business conduct to me is immensely strange. Why treat your guests that way?
Whew, the incident left a bad taste! That thing they always say about Southern Vietnamese friendliness and hospitality, it's not true anymore, at least not here. How regrettable.
