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“Great customer service”
Review of Nam Mon Hotel

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Nam Mon Hotel
Ranked #22 of 46 Hotels in Can Tho
pgh, pa
Level 6 Contributor
185 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Great customer service”
Reviewed November 4, 2012 via mobile

I would have to rate this hotel very high with regards to service. From the reception to the owner/manager they do everything right. The small boat tour was wonderful and the price was reasonable. Owen/Hiu was a fantastic guide with excellent english skills. Didn't see anther tourist till we hit the rice noodle factory which was very interesting. Slow leisurly boat ride through tohe countryside is a high light. Breakfast on shore was very good with alot of choices. We rented a moto and toured the city center which was not far away and there's plenty of good local restaurants to choose from. They are adding a second hotel across the street. Walking distance to the river if you want to have a stroll and there's a Big C market about 1k away. Great little gem of a hotel with helpful friendly staff.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank drifter1dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, December 10, 2012
Dear Guest

We hope we did not let you down. At Nam Mon The Boutique Hotel, We give our guest the best service experience. We listen to what our guest's needs and applied to it. We focus on our guest so that you can enjoy and have the best experience for life in memory.
First of all, We want to take this opportunity to thank you for the wonderful review you had posted. We appreciate your time and effort. The less tourist which we promise you that you will not see a single tourist during your floating market tour and again we did it. Bringing you to a less touristy environment is the best we can do for you. The best way to experience like a local. while other tours are usually packed with tourists. We do it the professional way however without you, we wouldn't had make it. you gave us a chance to prove to you.
Lastly we hope you had a wonderful time here in Can Tho and wish you the best for the rest of your itinerary.

Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Rome, Italy
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 1, 2012

probably its location is not the very best you can think of in can tho but its definitely worth it.

its a bit of a startup hotel, the owner is from singapore and speaks great english. he will make sure you'll have a good time, he knows this is crucial to his business.

we've book a suite room at the very last minute and we arrived by bus from saigon. just forget about getting a cab or a motorbike to get to the hotel from the bus station, it will take about 20min by walk and the route is pretty easy.

at the second day we decided we want to get a tour in the mekong. nguyen (forgot his name sorry man :( ) woke as up around 4 in the morning and when basically spent the whole day cruising the mekong, stopping by fruit farms. nguyen is definitely one of a kind, he speaks great english and will go deeper into explaining you everything about vietnam. we truly felt like we could connect to him more than on a strictly professional level, we couldnt remember any other time we felt like this while travelling around in vietnam so to us this was the real added value we got from the experience.

we had already thought about getting to the centre and booking a mekong tour in one of the agencies but we paid about 35 dollars per each for the whole day, food and drinks included, and it wasnt one of those tours when you get to share the boat with 20 more people so it was a good choice, if you're not on a very strict budget.

it might take some time to go to the center really but its a good walk, you get to see the city itself.

probably the best customer service we experienced while bumming around in vietnam, good choice indeed if you dont mind walking a bit.

Room Tip: probably its best to get one at the back of the building. the main road is pretty busy at all times...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bum_around2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, December 10, 2012
Dear Guest

Thank you for the longest and wonderful review for Nam Mon The Boutique Hotel. We want to do everything right for our guest at Nam Mon. Hence you had given us a chance to prove it again.
First of all we would like to take this opportunity to thank you for your wonderful stay with us. Being a person who has been in the service industry for more than a decade led me to one conclusion which is to "listen to your customers". We know we need to put this sentence in good use. We are always listening to what our guest says. As a hotelier, we are always trying our best to provide our guest a good environment to sleep, eat and enjoy. Be it whether you're on business or leisure, We always hope you too have a good time while staying with us. Even though we are far, we provide free bicycles and free motorcycle tour 3 hours in the city when you check in. a way to see vietnam,
We wish you the best for the rest of your journey in Viet Nam.


Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 1, 2012

The room which we got supposed to be one of their best rooms. The odour there was just awful. It was probably from moldy bathroom. The floor in bathroom was really dirty, I wouldn´t go there barefoot. And also location of hotel is not so good - no walking distance to city centre. We have traveled for 3 weeks in Cambodia and Vietnam and this was the worst hotel which we have stayed in.

  • Stayed October 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kac555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, December 10, 2012
Dear Guest

We are sorry to hear about the bad experience you've had. Again We thank you for the review which you made for us to realize and improve. We found out issues, rectified the problems and we also did some renovations in the room. We apologize for any inconvenience caused during your itinerary. We are ready to give you a free stay the next time you visit Can Tho again. We believe in providing resolutions and most importantly making our guest happy and satisfy.
Thank you once again for the review, your review had make us realize and become stronger.

Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2012

We stayed at Nam Mon for 2 nights and enjoyed the beauty of Can Tho and Mekong river thanks to the very friendly staff of the hotel. The rooms are big and clean. From the beginning they offered us an special boot tour, just for us, far away from crowded spoiled turistic places but enjoying the beauty and sense of living from can Tho aborigenes. The price was VERY fair and almost a VIP service. They also recommend good restaurants and lend guests bikes in order to go to the city center.
For us was a very good experience staying in this hotel and if we visit Vietnam again, without doubt we"ll come back here.

Stayed October 2012
Helpful?
Thank Bei ya si B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, December 10, 2012
Dear Guest

Thank you for the wonderful review, We are nothing without you guys. Our main goal is to let you experience the local way of life, bringing you guys to a lesser tourist environment, enjoy the river and boat scene, leaving you memories which you can bring back home.
Service can be provided by anyone else but Service with Passion brings home an unforgettable memory. The Owner and Staff of Nam Mon The Boutique Hotel serves our guest with passion bringing you the best experience of all times. The only hotel where service is the main priority.
And lastly we wish you all the best for the rest of your tour. We hope to see you again in the future.

Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jena, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2012

We (young couple) stayed for 3 days. The hotel is very nice, the rooms clean and the staff friendly. It's further away from the city center but they offer bicycles for free. Problem was: when we arrived all the bicycles were just in use - so they should've more. The tour they offered was great - just the two of us with a guide and rower woman, we ate local food and were in the middle of all the boats on the floating markets. Only downside: they said drinks are included but we didn't get any and had to buy sth on our own when we had a short stop. But the staff gave us a discount for it. We also did some laundry but our clothes weren't dry yet when we left.
They helped us to book a bus back to Saigon. But they didn't tell us that the free shuttle bus going to the bus station picks us up 1 hour before - we weren't back at the hostel by then. We had to pay a taxi then but they sent us to the wrong bus station so we missed the bus and had to pay a lot to go to another bus station 4 km away. Bus station arriving is NOT the same as the bus station leaving town!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, October 30, 2012
Dear Guest

Thank you for the wonderful feedback on our services and amenities. We hope you had a wonderful stay here. We would like to address the things which you had mentioned to improve our customer satisfaction in the near future.
First of all, The bus which we booked for you has a free pick-up service which comes 30 minutes before your departure to the central bus station which then transport you to your destinations. We will also receive a phone call from the bus company that they are on the way to pick-up the guest however due to unforeseen circumstances, the driver will sometimes come early or late due to all the passengers he has to pick-up. And if the driver sees no one, he will then continue his journey to pick-up other guest so to reach the bus station on time. Only those guest who are really late will then have to take a taxi to the bus station.
Secondly, I believe you came during the wet season. The laundry that you sent in wasn't dry due to the everyday rainning and we don't charge for anything that is not done properly. Now we have a dryer which our guest can fully utilize. Lastly we are sorry to see you in a hassle and frustrations however it is our duty and responsibility to address these and to improve on such.

Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 14, 2012

Pros:
1) Good service: the staff were very kind and helpful, offering suggestions on things to do and restaurants to try.

2) The floating market tour - Nam Mon's tour was much better than the ones on offer in Can Tho town. You were in your own small boat and saw a lot more than the larger tourist boats.

Cons:
1) The walls are paper thin. I could have had a conversation through the walls with my neighbours. I mentioned this to the owner when he asked for feedback but he claimed it was because the Vietnamese were loud. Not so kind to his own countrymen.

2) Everytime a door was shut or a large van drove by, my bed would shake. Frankly the building doesn't seem structurally sound.

3) No maps of the town available - apparently they were on order.

4) Location is a bit far out of town - about 15 minutes by bike - and there isn't a lot nearby so evening options are limited.

5) No food at the hotel cafe, although there is a great restaurant across the street.

Overall, it was fine for $20 a night. But it seems to me that Nam Mon is aiming for style over getting the basics right. And for $20 a night, all anyone wants is the basics done well.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, October 15, 2012
Dear Guest,

Thank you for taking time to put up a review for our hotel, services and amenities. We are constantly upgrading our environment and services, thus we apologize for any inconvenience caused.
Firstly I would like to commend about the noise pollution. Technically the artchitect in Vietnam are not as advance as the other established cities. Alot of things in this city are still improving and developing thus we seek for your understanding. The Mekong Delta has a very soft land underneath due to the flowing river around the delta. And of course we pass the city building safety and regulation process and is definitely safe to stay in. Moreover most of our guest enjoyed their stay here.

Best Regards
Bryan Lim
Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Excellent service!!! Highly recommended. In fact I am returning Can Tho very soon and plan to stay here for my second visit. The Suite room is huge with nice comfortable bed and sofa seats. Free breakfast is delicious also. The distance from cantho city is not too bad but is very near the bus terminal which I like a lot. The hotel manager Bryan speaks very good english and is very friendly and accommodating. One thing I appreciate is that he arranged for my bus transport to HCM city and also the free transfer.
Arthur

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arthur W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trucle, Owner at Nam Mon Hotel, responded to this review, October 30, 2012
Dear Guest

Thank you for the wonderful review and we hope you had a great time staying at our place and in the city of Can Tho.

Best Regards
Bryan & Truc
Hotel Owner
Nam Mon The Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nam Mon Hotel

Property: Nam Mon Hotel
Address: C233/4 Nguyen Van Linh Street | Hung Loi Ward, Ninh Kieu District, Can Tho, Vietnam
Location: Vietnam > Mekong Delta > Can Tho
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #22 of 46 Hotels in Can Tho
Price Range (Based on Average Rates): $
Hotel Class:2 star — Nam Mon Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
Our refurbished property on early March 2014 offers a relaxing eco courtyard. with many plants and green furnishings to ensure you a laid back time. Our rooms are recently furnished according to our annual refurnishing to ensure our guests have a wonderful stay and experience.Nam Mon Hotel presents a quaint and colouful collection of comtemporary guestrooms with free wifi, city bikes, maps and bottle water. All rooms are equipped with LCD cable TV, high speed internet and wifi, A fridge and minibar and rain shower to ensure you a perfect's night rest. Nam Mon Hotel is also using energy saving products such as solar heating devices and LED lamps.The Hotel is located not far from the city centre of Can Tho. Guest may utilize our free city bikes into the centre, is also an interesting way to see the local life. Situated on Nguyen Van Linh Street, Nam Mon Hotel is conveniently located about 10 minutes away from the Bus station.The hotel also organize tours to the floating market, countryside bike tours and its 1st and Original "Bike & Bite Food City Tour" in Can Tho. We offer car and bike rentals at good rates and can be arranged at our tour desk. Barbecue facilities and a business centre are also available upon request. ... more   less 
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