As the title say, we booked the hotel through Olotel and it was confirmed booking. I was so sure that nothing could go wrong so when i arrived to Phitsanulok i spend most of my time visiting relative and shopping. When we check in at the hotel night time around 21:00 my little daugther at 3 1/2 already tired and was looking forward to night sleep. To our suprised they told us that they are full booked that our hotel voucher is not valid and they never have any contact from the booking site. We was told to leave and find other hotel they blamed the online booking of scam. Since we already paid for the 3 days stay. I was upset of course but i though Olotel was at fault.
Carrying my daughter me and my wife drove around the city at night, then we found nice newly build hotel call Wang Jan near the river. But that another review. After settle down i called Swizerland which the site is from and after 10 mins of waited i explained my situation, but conversation was cut off due to phone cost. Olotel was great though they called the hotel. And next morning i got a call from the Ayara Grand Palace that it was mistake on the hotel part. Which i suspected that they sold our room out to other guess even though we already paid for it for 3 days but since we did not check in early they just sold it out.
They compensate 1 night stay at Wang Jan. Then asked us to drive over to Ayara for our 2 nights stay. Gave us free dinner as apologize. Which all in all is mix feeling. The reception that chased us out never apologize to us and avoid eyes contact the whole time i was there. The manager or promoter lady that called us was very nice though.
Now for the Hotel as whole, the hotel carter more toward Thai. With open karaoke music at night ( small non business like ) The Buffet was not good and plain, normal egg bacon. Bread and old jam. The location is in a soi. Not far from night food stall area but still far from tourist area.
The room is trendy but aging, the pool is dirty and small. stayed at the by the pool side. Over all i would give hotel a solid 3 points as Average but due to the episode where i carry my daughter back to the car and drive around town at night for new hotel due to mistake made by the hotel themself and phone cost for me to call international call i dock 1 point and give it 2 points.
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