Ko Tao Resort has 2 zones: beachzone and paradisezone. On a second day of our stay at the beachzone we discovered that both my friend and I were missing money: athough wallets were never left in the room for safety reasons, some emergency cash tucked away in suitcases was clearly stolen. When I reported this at the reception, receptionist, without any interest or sorrow handed a paper for me to write a formal letter to the manager, after which he "would have a staff meeting".
There's more reviews on here reporting theft in both paradise and beach zone rooms, and even the safety deposit box at the reception. Although you don't expect a hotel to assume responsibility for room thefts, one would expect the management to follow up with their staff and customers. I was never contacted by manager, neither did they reply when I contacted them by email, which indicates that management does not take any action so thieves know they can get away with it, and as other reviews show - keep stealing.
To sum these up, I do not recommend a hotel with thieves among staff and management who does not care about customer problems.
P.S. Chalok bay this hotel is located on is one of the prettiest and peaceful beaches on the island - and has fantastic sunsets. Other hotels around might be a safer alternative to this one though.
- Official Description (provided by the hotel):
- Located in Chalok Baan Kao south of ko tao We have our long and clean private beach with the white pretty sand and at low tide passable for sunbathing, but really there are far better spots elsewhere on Ko Tao for laying around in the sun –and the best location to see the sunset. We are PADI 5 star dive resort and we offers dive courses with PADI Diver Training. Everything from your first dive exp ... more less
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- Also Known As:
- Ko Tao Hotel Koh Tao