Everything about the place is pretty good for what you pay for. It was nice being on the other side of the island. The beach is nice and the rooms are clean, with high ceilings and a nice balcony. Its just such a shame that the staff there do not reflect the hotel. There was one guy working in the restaurant called "Jet" who is from the Philippines who was lovely and always smiling, and was the one exception. The rest looked completely put out, grumpy and looked very unhappy to be working there. Especially one older guy. I'm sorry but I work in customer service as well and it's just not OK to be like this. Whatever there problem is it really lets the hotel down, which is such a shame. You would think that it wouldn't matter so much what the staff are like when you're away on holiday, however I was travelling alone and I spent time in 3 hotels on my trip and it really does effect the way you feel. They were very unwelcoming and just seemed like you were kind of annoying them. I'm speaking about the people at front desk and in the restaurant. Not sure about the rest. So...to sum things up, I wouldn't return on the above basis.
- Official Description (provided by the hotel):
- Montalay Beach Resort is a small to medium size hotel, locate in the eastern part of Koh Tao (Turtle Island) called "Ao Tanote". It is a beautiful secluded bay and is a great place for snorkeling and diving. Ideal for families with children or couples to chill and relax. All rooms, cottages and suites are close to the beach and nestled amongst the trees. ... more less
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