My girlfriend and I prebooked some diving with new way divers prior to arriving at koh Tao. We arranged everything through email with the manager Jim. He confirmed pick up from the pier and we selected to stay at pric Thai resort which he said he would book for us - this was never booked and we were put in a different resort. We were told we would be met at the pier by new way staff with a whiteboard with our name on it. We arrived and no one was there to pick us up. In the end (after waiting about 40mins) a friendly taxi driver contacted new way and dropped us off. Jim had completely forgotten that we were arriving despite confirming the day before, although he did give a lame excuse that his taxi driver had picked up other customers who had no booking but forgot about us... There were no new customers at new way when we finally arrived. Go figure.. My partner was doing her open water dive course which was to include 4 nights accom. This is as per their website and Jim had confirmed this in an email. Upon checking out of our accom we were told that new way had only paid 3 nights, leaving us with a bill of 600 baht for the 4th night. My girlfriend commenced her induction by watching videos - unsupervised with no instructor present to explain anything to her. We paid for her course in full when we arrived. I did 6 fun dives and was told it would be 700 baht per dive. Upon completion of my dives, I went to pay and was told I needed to pay an extra 1000baht for each of us because one of my dives was at sail rock - this was never mentioned prior to the dive. Jim was not there when I tried to clear my bill and the lady at reception simply said "not my problem"... Overall I feel this company is incompetent and can not handle bookings. I also feel they tried to rip me off by adding extra charges without telling me first or paying the 4 nights accom. The only saving grace was that the dive instructors were friendly, competent and nice, the dives were great but this would be the case with any dive company in koh Tao. The experience was still good but I was left feeling bitter and ripped off by this company. I recommend diving in koh Tao, but I do not recommend new way.
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