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“First time in Koh Tao and love it” 5 of 5 bubbles
Review of Pinnacle Koh Tao Resort

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Pinnacle Koh Tao Resort
Ranked #20 of 49 Hotels in Koh Tao
Stockholm, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“First time in Koh Tao and love it”
5 of 5 bubbles Reviewed February 21, 2013

Koh Tao could be the best beach holiday in Thailand. It is very convenient to get to and the whole island is still not fully developed. The food and hotel room are not too expensive. The resort we stayed is classified as a four star and I think we got the deal as a three star. For a similar deal in Samui or Phuket, this is a fantastic deal. The room was quite big for three people ealily. The sea view was just amazing. The only thing disappointing was just the night life but you should not be expecting this any way. If you like relaxation and privacy, this is the place to be.

Room Tip: no comment
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
35 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this review, February 24, 2013
Dear Michael,

Thank you for your great comments and we are happy to have helped you discover the beautiful island of Koh Tao.
Indeed if you want privacy and relaxation this is the place to be but also if you want the nightlife buzz we are only 10 minutes away from the best party places on the island.
We are happy to welcome you again soon to enjoy our amazing sea view.

Warm regards,
Joanna
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

Having been to Koh Tao earlier, because we loved the island, we found Pinnacle Koh Tao quite a exceptional resort with good location, beautiful review un-matched by another resorts we have been to. As a new hotel, they have several touch ups to be done. The price they were charging was quite low considering the investment they put in. A similar resort in Phuket or Samui would be twice or three times as high. I am pretty sure when they get all the services up, the price will be much higher. So, it is a fair deal and thanks for making our short vacation enjoyable.

Room Tip: Come here when the price is still low.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
34 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this review, February 24, 2013
Dear Mark,

Thank you for your comments and we are thrilled you enjoyed your stay at Pinnacle Koh Tao Dive Resort.
We are happy to hear you were satisfied with the rate you have paid and we have met your expectations. Indeed we are a new hotel and we are working hard at improving our services so I am sure next time you visit us we will surprise you with excellent service.
We are looking forward in welcoming you again soon.

Warm regards,
Joanna
Guest Relations Manager
Pinnacle Koh Tao Dive Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

I must say Koh Tao is much better for a seaside resort over any other resorts in Thailand right now. Mya be PP island but when consider the travel convenience, price and quality, there is not match. This resort is quite new and still has a few touch up before it can be truly one of the top. But to be fair, they are not charging an exorbitant room rates that you expect from. Great view of the sea is the main attraction of this place. It is not far from the town center yet gives you privacy and true relaxation.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
34 Thank Johann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels-Resorts P, Public Relations Manager at Pinnacle Koh Tao Resort, responded to this review, February 24, 2013
Dear Johann,

Thank you very much for your comments and we are happy to hear you have enjoyed your stay at Pinnacle Koh Tao Dive Resort.
We are indeed a new hotel and we are working every day at improving our services and our facilities.We are pleased to hear that you were satisfied and you consider us good value for the money you have paid.
We hope that you will return soon to see the improvements we will make and enjoy the view of the sea again.

Thank you
Warm regards,
Joanna
Guest Relations Manager
Pinnacle Koh Tao Dive Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

We were staying at another of their midprice hotel in Bangkok and was suggested by the staff to try this resort for a few days.We ended up with staying in this wonderful resort for 5 days while taking diving lesson which was a real exciting expereince. This resort is one of the most beatutiful we ever visited. And at this price, we can not complaint. Thailand has so much wonderful places and this is one of them.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
33 Thank Jefrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

We wish to thank the staff at Pinnacle Koh Tao for their effort to make our stay a real wonderful holiday. The resort itself is already beautiful and located on a hill that give specular view of the sea and sunset in the evening right from our own balcony. We may have to wait for the shuttle bus a little bid to take us up and down the hill but it was OK. Your club house need more facilities to really complete all functions. We hope to be back again.

Room Tip: All rooms should be Okay.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
31 Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels-Resorts P, Public Relations Manager at Pinnacle Koh Tao Resort, responded to this review, February 25, 2013
Dear Kim,

Thank you for your great comments and we are thrilled to hear that our team here made you feel welcome and helped in delivering the wonderful holiday you have experienced.
We have passed your thank you message to the team and your feedback was very much appreciated. We are currently working at improving the facilities in our Club House and I am sure the next time you come you will enjoy that too.
Thank you very much for your stay and we are hoping to see you soon.

Warm regards,
Joanna
Guest Relations Manager
Pinnacle Koh Tao Dive Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Au, Austria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

This could be one of the top resort in Koh Tao given that they improve a few things such as more shuttle buses avialability to move up and down the hill (they have only two running)and free shuttle to town at night (they already have free ones during the day). This resort is suitable if you like "sun and sea" with not much sand when the tide is high which is all the same everywhere in Koh Tao.The room price was quite reasonable comparing with those we stayed in Koh Samui or Phuket. It is also nice to have a European guest relation to contact and get any information you may need.

Room Tip: Be near the resturant if you do not like to walk up and down since all rooms face directly to the se...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
36 Thank Carol w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed February 1, 2013

We had the misfortune to stay 5 nights at possibly the worst hotel in Asia for the price. The room was dirty, badly finished an at the summit of a mountain. The breakfast was mediocre at best, offering among other delicacies powdered orange juice. The 'customer service manager' managed to transfer all calls to reception to our room one night, and our three year old daughter didn't appreciate being woken by the phone ringing at midnight with someone wanting a buggy to take them to reception. They probably wouldn't have been in luck anyway as our experience was that you had to wait up to 30 minutes for one to arrive. There was construction noise all day the day we arrived, the food we ordered at the 'restaurant' was swimming in oil and sent back. After complaining to 'Tim' I was told that he'd talk to the general manager and 'sort something out' that was the last I heard from him... The rest of the staff were quite frankly badly trained rather than rude, but it came across as that... Terrible place, don't book!

Stayed December 2012, traveled with family
Helpful?
13 Thank KarenH69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels-Resorts P, General Manager at Pinnacle Koh Tao Resort, responded to this review, February 9, 2013
Dear KarenH69

Thank you for posting a review of Pinnacle Koh Tao Dive Resort, and for providing us with your valued opinion. We are sorry to hear that the resort did not meet your expectations, and we would like to take this opportunity to let you know that we have taken your feedback into consideration and in conclusion, we are doing the following to ensure delivering to the standard of service all our guests deserve:

1. We have new training regimes in place for the current staff to ensure overall service quality.

2. We have set up new cross-checking procedures for Housekeeping to make sure every guest rooms have been properly cleaned.

3. We do apologize for the customer service officer who made the mistake of transferring calls to your room. He has been informed of this problem and the negative impact it made on your experience with us, and we have provided training to our staff on the telephone systems to make sure such never happens again.

I hope you will give our resort a second chance so that we may have the same positive experience most of our guests leave with.

Best Regards,
Tim Tejapanicharoen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Koh Tao Resort

Property: Pinnacle Koh Tao Resort
Address: 26/20 Moo 3, Koh Tao 84280, Thailand
Location: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #20 of 49 Hotels in Koh Tao
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pinnacle Koh Tao Resort 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more   less 
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