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Reviewed February 16, 2013

I must say Koh Tao is much better for a seaside resort over any other resorts in Thailand right now. Mya be PP island but when consider the travel convenience, price and quality, there is not match. This resort is quite new and still has a few touch up before it can be truly one of the top. But to be fair, they are not charging an exorbitant room rates that you expect from. Great view of the sea is the main attraction of this place. It is not far from the town center yet gives you privacy and true relaxation.

Date of stay: February 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
34  Thank Johann F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels-Resorts P, Public Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded February 24, 2013

Dear Johann,

Thank you very much for your comments and we are happy to hear you have enjoyed your stay at Pinnacle Koh Tao Dive Resort.
We are indeed a new hotel and we are working every day at improving our services and our facilities.We are pleased to hear that you were satisfied and you consider us good value for the money you have paid.
We hope that you will return soon to see the improvements we will make and enjoy the view of the sea again.

Thank you
Warm regards,
Joanna
Guest Relations Manager
Pinnacle Koh Tao Dive Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

We were staying at another of their midprice hotel in Bangkok and was suggested by the staff to try this resort for a few days.We ended up with staying in this wonderful resort for 5 days while taking diving lesson which was a real exciting expereince. This resort is one of the most beatutiful we ever visited. And at this price, we can not complaint. Thailand has so much wonderful places and this is one of them.

Date of stay: February 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
33  Thank Jefrey C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 10, 2013

We wish to thank the staff at Pinnacle Koh Tao for their effort to make our stay a real wonderful holiday. The resort itself is already beautiful and located on a hill that give specular view of the sea and sunset in the evening right from our own balcony. We may have to wait for the shuttle bus a little bid to take us up and down the hill but it was OK. Your club house need more facilities to really complete all functions. We hope to be back again.

Room tip: All rooms should be Okay.
Date of stay: February 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
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    • Rooms
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31  Thank Kim J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels-Resorts P, Public Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded February 25, 2013

Dear Kim,

Thank you for your great comments and we are thrilled to hear that our team here made you feel welcome and helped in delivering the wonderful holiday you have experienced.
We have passed your thank you message to the team and your feedback was very much appreciated. We are currently working at improving the facilities in our Club House and I am sure the next time you come you will enjoy that too.
Thank you very much for your stay and we are hoping to see you soon.

Warm regards,
Joanna
Guest Relations Manager
Pinnacle Koh Tao Dive Resort

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Reviewed February 8, 2013

This could be one of the top resort in Koh Tao given that they improve a few things such as more shuttle buses avialability to move up and down the hill (they have only two running)and free shuttle to town at night (they already have free ones during the day). This resort is suitable if you like "sun and sea" with not much sand when the tide is high which is all the same everywhere in Koh Tao.The room price was quite reasonable comparing with those we stayed in Koh Samui or Phuket. It is also nice to have a European guest relation to contact and get any information you may need.

Room tip: Be near the resturant if you do not like to walk up and down since all rooms face directly to the sea.
Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
36  Thank Carol w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 1, 2013

We had the misfortune to stay 5 nights at possibly the worst hotel in Asia for the price. The room was dirty, badly finished an at the summit of a mountain. The breakfast was mediocre at best, offering among other delicacies powdered orange juice. The 'customer service manager' managed to transfer all calls to reception to our room one night, and our three year old daughter didn't appreciate being woken by the phone ringing at midnight with someone wanting a buggy to take them to reception. They probably wouldn't have been in luck anyway as our experience was that you had to wait up to 30 minutes for one to arrive. There was construction noise all day the day we arrived, the food we ordered at the 'restaurant' was swimming in oil and sent back. After complaining to 'Tim' I was told that he'd talk to the general manager and 'sort something out' that was the last I heard from him... The rest of the staff were quite frankly badly trained rather than rude, but it came across as that... Terrible place, don't book!

Date of stay: December 2012
Trip type: Traveled with family
13  Thank KarenH69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels-Resorts P, General Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded February 9, 2013

Dear KarenH69

Thank you for posting a review of Pinnacle Koh Tao Dive Resort, and for providing us with your valued opinion. We are sorry to hear that the resort did not meet your expectations, and we would like to take this opportunity to let you know that we have taken your feedback into consideration and in conclusion, we are doing the following to ensure delivering to the standard of service all our guests deserve:

1. We have new training regimes in place for the current staff to ensure overall service quality.

2. We have set up new cross-checking procedures for Housekeeping to make sure every guest rooms have been properly cleaned.

3. We do apologize for the customer service officer who made the mistake of transferring calls to your room. He has been informed of this problem and the negative impact it made on your experience with us, and we have provided training to our staff on the telephone systems to make sure such never happens again.

I hope you will give our resort a second chance so that we may have the same positive experience most of our guests leave with.

Best Regards,
Tim Tejapanicharoen
General Manager

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