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“Interesting location, major service issues”
Review of Tanote Villa Hill

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Tanote Villa Hill
Ranked #21 of 77 Koh Tao B&B and Inns
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Interesting location, major service issues”
Reviewed January 1, 2012

We stayed in Tanote Villa hill during the New Year holidays. The road to the villa is pretty rocky but getting there on the back trunk of a pick up truck was quite exciting. When you get there ... As one of our fellow travelers said: I knew it would be different than on the photos, but not THAT different! The bungalows are somewhat nice and confortable, but there is room service only every two days ... All they do is make the bed briefly and take away the trash. Bathroom pretty much stayed untouched. As for the service ... The stuff is very young, unexperienced ( with some exceptions) and some of them can be arrogant. For example? When we came to the reception and asked for help, the receptionist was just watching her/ his tv show ... Glanced us an said "just a second" and left us waiting until the scene was over. However, some of the stuff was frinedly and helpful, but they made us feel more like they were doing us a fawor when helping us with usual stuff. That put aside, on the beach there is wonderful diving school - Calypso - and stuff there (German diving instructors) are great, experienced and patient. We recomend it if you would like to discover scuba. Tanote hill was a little chalenging, but nevertheless it's nice escape for couples who like a little peace and serenity. There is free taxi to town twice a day, but if you want to go in the late afternoon or in the evening, they will charge 200 bat one way.

  • Stayed December 2011
    • Value
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    • Service
Helpful?
3 Thank CurriousLjubljANA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

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  • Sleep Quality
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English first
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 3, 2011

We stayed here in late September and were lucky enough to be the only guests for a few nights. The service was perfect, we had the restaurant and the pool to ourselves and the villa was totally comfortable. Its only a 5 minute walk to the beach through the forest. Drinking a beer beside the pool looking out over the bay - its a fantastic place to relax!

  • Stayed September 2011, traveled as a couple
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Helpful?
2 Thank cj2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 14, 2011

I am make resrvertion three night but I stay one night.because so far form the town.so far to the beach.and when we want to go to the city taxi driver charg 400baht. Taxi driver very very rude.resort nice restaurant is food was very good and fantasit.staff is very helpful and kidlling.and one boy very specialboy because he can help manything.then he can do very good cocktail the man is very special.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lasthehell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 20, 2011

I stayed here longer than expected, because I loved the hotel, it's location, it's service and the staff.
The rooms are beautifull. The hotel is build on a mountain and the view is amazing. You can see the sea and you look over a beautifull garden with lots of flowers, trees and butterflies.
It wil take you not more than 10 minutes to walk down to the beach to relax, te have lunch or dinner or to do some very nice snorkling.
Rent a boat to snorkle around the island and you will meet another world that will take your breathe away. There were so many fishes! Having dinner on the beach is very romantic, you can have some fresh fish bbq.

The villa's are spacious and very clean. I loved the bathroom. You have free airco and there is also free internet. Because of the power failure internet is now and than out of the air. That's why the bookings don't always reach the hotel. You can make a big deal of it and go out of your mind, but get real: this is Thailand and there are power failures!The staff will do everything to solve it.They also solved it with me. During my long travel through Thailand and Laos i never met a staff that was so friendly and helpfull! They are learning English and like it when you try to teach them English.

Breakfast is good and fresh! The cook is great, try the traditional Thai food: delicious!
Two times a day there is a free drive service to the town. You can do some shopping, book your excursions, get some money, etc.

For me this hotel and location was a little bit of paradise. Tanote bay is defenitely the most beautiful part of Koh Tao.

  • Stayed July 2011, traveled solo
    • Value
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Helpful?
1 Thank sandralivelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waalwijk, The Netherlands
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 15, 2011

After reading some bad reviews before we were a bit worried! But after arriving at the hotel we were surprised, a wonderful view to the bay, the restaurant is very nice with outstanding Thai food. The rooms are big and clean with good airconditioning, but we missed a wardrobe for our clothes.
They did not change the towels every day but when you asked for it it was no problem at all.
It is Thailand different habits, they do their best to help with everything, it is a family run hotel with people who are not experienced in hospitality but are doing their best. It has charm!

The restaurant is very good with fresh prepared food for a reasonable price. Sometimes there were a bit of misunderstanding but that's no problem at all, you are on a holiday so why worrie!
It's a wonderful place to relax and very secluded with great views over the bay! Thanks for all!

Room Tip: The pool rooms are very good and near the swimming pool.
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  • Stayed August 2011, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
1 Thank Mieke4361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 5, 2011

My family and I spent one week at Villa Hill. Despite the fantastic view we had a very unsatisfactory stay. Firstly we were put in to the wrong room. When I approached the manager to complain he was very un helpful and responded by saying" what do you want me to do? we're full i'll move you in a few days." This guy left the hotel three days later after agreeing to discount or stay. This made things particularly awkward whilst trying to explain to the new manager when checking out. The service in general is slow and unattentive. However the views and pool area are very pleasant. Breakfast is poor although in general the food wasn't bad.
Without doubt the worst experience was the hotels taxi driver. He initally tried to charge us 1000 Baht (£20) round trip to Sairee beach for each day we stayed there. His manner was agressive and rude to all the guests. Sairee beach is just 6km's away.! Some of the roads/tracks are very poor, therefore a rise in fare is understanable. However, this was a total rip off. On the last day when we decided to move to the other siide of the island we were told he would take us to our accomodation free of charge. Despite being with a young family and 8 large suitcases bags he decided to abruptly stop in a Sairee beach square and kick us and our luggage out of the vehicle several km's from our destination. Much to the disgust of fellow passengers and on lookers.
Breakfast is poor

  • Stayed August 2011, traveled with family
    • Value
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Helpful?
2 Thank Milchman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Koh Tao hotels

London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2011

We stayed in this hotel for 5 nights and wouldn't recommend it to others. While the hotel is in a lovely secluded setting and has beautiful views, a nice pool and restaurant, the service was appalling and the rooms below standard.

The first night we had to spend in a different (much nicer) hotel as they had mucked up the bookings and didn't have a room for us. We had requested a pool room but weren't given the room we booked.

Our room wasn't cleaned at all in the time we were there. We had to ask several times to get the toilet paper restocked and no clean towels or additional toiletries were provided. This hotel seemed more like a self serviced apartment than a hotel.

The staff were very inexperienced and often didn't respond to requests or failed to keep promises - we nearly missed our diving trip because they told us they would organise a taxi for early in the morning and when we got up there was no taxi and no staff around at all.

The room was adequate but the bathroom was disappointing. The shower was barely more than a trickle, the windows were covered only by thin wooden slats (no glass) which meant bugs could get into the bathroom. Our bed squeaked every time we moved the first night but they did fix that on request. No duvet was provided and the sheet and blanket provided were smaller than the bed!

Breakfast was meant to start at 7am every day but nobody would be there until 7.30am. The free taxi service always left late.

On a positive note the hotel did offer free WiFi, the air conditioning was effective, and the pool/restaurant area was lovely.

Be aware if you stay here that it is a bumpy 20min journey by 4 wheel drive (sitting on the back of a truck) to the main pier/beach. The hotel operates free twice daily trips but if you want to go back and forth at any other time it will cost you 400THB for a taxi.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank olivia_sparkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tanote Villa Hill

Property: Tanote Villa Hill
Address: 23/3 Moo 3, Tanote Bay | 23/3 หมู่ 3, อ่าวโตนด, Koh Tao 84360, Thailand
Location: Thailand > Surat Thani Province > Koh Tao
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #21 of 77 B&Bs / Inns in Koh Tao
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tanote Villa Hill 3*
Number of rooms: 44
Official Description (provided by the hotel):
Tanote Villa Hill nestles itself amongst the coconut and fruit trees on the east side of Koa Tao Island overlooking the vast ocean of the Gulf of Thailand. Tanote Villa Hill Resort has a magical ambience where perfect balance is made by nature. The resort is situated on the hillside of Tanote Bay on an estate of 12 Rai, which includes private luxury villas, bar and restaurant. ... more   less 
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Also Known As:
Tanote Villa Hill Hotel Koh Tao

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