We had a horrible stay here. We booked for 2 days because we wanted to get some rest normally we book for one and if its good than we book some more. Rooms were not that clean specially the shower/toilet. The second night We moved to another room near the road still noisy but cleaner.
The problems started on check out the first day we rented two bikes the next morning one had a flat tire. The manager demanded that we pay for it she wanted 600 bath just for that. She claimed that it was not fixable. I told here that it was to much just for that and that it was easy to fix. At that moment the girl from the reception joined the discussion and started to yell at me and my wife. I stayed calm but she continued. This was new for me such rude mentality is not what i expect from any hotel staff. I complained about it to the manager who was next to me she did not do anything about it, payed the fine and left.
We left that evening for Koh phi phi the next day my wife found out that she forgot her watch, We let a Thai from our new hotel call to the resort, after a discussion over more than 5 minutes the said not to have found anything.
This was the wurst stay in Thailand for us, however generally we had only good experiences with the hotel staff during our stay, only not this one.
- Official Description (provided by the hotel):
- Koh Tao Tropicana Resort is located on the south part of the island at Chalok Bann Kao Bay with private and peaceful atmosphere. We offer a friendly service and reasonable price of accommodations both air-conditioned and fan rooms with private bathroom and balcony near by the beach and at our lovely and quiet garden. A very relax beach front Restaurant offer reasonable prices for all dishes with cushion and table area. Free Wi-Fi access in restaurant and at the garden. Front desk staffs can assist you all tickets to travel around Thailand. Let make a lovely stay at Tropicana Resort. ... more less
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- Also Known As:
- Koh Tao Tropicana Hotel Koh Tao