We stayed at the Viewpoint for 2 nights and from the minute we got there the staff had no idea what was going on. We arrived at the pier and had arrange them to pick us up and carry our bags to the hotel (a fair walk on a hot day and extremely hard to find). We waited 20 minutes and no one came so we walked their and were greeted by total confusion! Our booking had apparently not gone through even though we had been contacted by the hotel the day before confirming our arrival. After 30 minutes of waiting in the heat we were taken to our room which was sufficient but very dark and the bathroom flooded every time we had a shower (disgusting!). We had a rather uneventful stay until I checked my credit card statement by chance to see an unauthorized transaction from the hotel for $200 US. I was shocked and rather worried so went straight to reception to sort it out - there we were met by staff who were extremely rude and had no idea what to do. We were told to came back the next morning but when we did the staff still didn't understand the gravity of the situation and were extremely unhelpful! We waited 1.5 hours and were then told that they could only refund the money in cash, which was extremely inconvient as we were leaving Thailand the next day and already had enough cash to get us through. Because of there 'mistake' we lost quite a bit of money and felt extremely angry! If you are going to stay here I recommend you check your credit card statement before you leave otherwise you'll never get your money back! WATCH OUT
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- Also Known As:
- Phi Phi Viewpoint Hotel Ko Phi Phi Don
- Phi Viewpoint Hotel
- Phi Viewpoint Resort