This is the kind of review you write when you are upset because this is the place you pay the most for and it barely compares to the actual paradises you have just been to, where you only paid half the price!
We were really looking forward to our stay on Long Beach at Paradise Resort. I had spent countless hours on TA reading previous reviews, wanting to make our trip to Thailand perfect. However, this was not that case and Paradise Resort was actually the only negative thing on our entire trip.
To begin with, I had contacted the resort asking if they provided transportation from the pier, which they said they did. So I let them know the arrival of our boat and they told me that someone would be there at 2 pm to pick us up. We arrived and there was no one waiting from Paradise Resort, so we just hung out for a while, figuring someone would show up. 3 pm rolls around and still no one-so we decided to call (which maybe was silly on our part since that cost us probably 2x the amount it would've to just take a longtail taxi boat) anyways they told us someone would be there in 5 min. (The trip to Long Beach takes roughly 10min) so it seems as though they had forgotten about us, even though I wrote to them the day before and the morning of.
After we finally arrived we were shown our room, which was nice, but unnecessarily large. It was just a large room with a bed and two chairs and a mirror and it took quite a while for the AC to cool the room down since there was so much unnecessary space. It wasn't a very cozy feeling. What I found to be very bizarre was the towel and soap situation. We only received two shower towels. There was no hand soap or hand towel. When I asked reception if we could have some soap, they said that we could purchase some for 50 baht. When you are paying over 3,000 baht a night, I do not expect to have to pay for soap OR have to put a deposit down for extra towels.
Also the bed is EXTREMELY hard. I personally like a firm mattress, but this was way too hard. I was unable to sleep on my sides because the bed was so hard.
The reception was not very friendly and always seemed to "conveniently misunderstand". I found it very distasteful that every time I entered reception they were constantly counting money and could care less if you were there. I asked about "Lets Sea Restaurant" which I read about on TA and they had no idea what I was talking about, when it was less then 300m away!
When you are paying this type of money, you except a little more, which we did not receive. It felt as though they were more concerned about making money rather than pleasing their guests. They charge for WiFi, which is unheard of nowadays. Every ROOM gets 1 hour of free wifi a day and it only works between a certain time of day and you have to be in reception.
What really disappointed me was when we had to depart. I asked the reception if they offered free transport back into town, and one guy said they did. But the next day another guy told us we had to pay 100 baht each. ALL of the other resorts on Long Beach offer free longtail boats throughout the day going to Tonsai Bay. Once again, all about the money.
As for Long Beach, its a pretty beach, but it is crowded. Reminds me of Mykonos. This is an island that has become popular so there are many tourists, do not expect to be alone. Long Beach is one of the nicer beaches on the island, but after coming from Koh Lanta where you were one of five on a beach, this isn't what I expect paradise to be.
I wouldn't recommend Paradise Resort to someone looking for a relaxing beach vacation. (Paradise Resort is also the only resort that does not offer free beach chairs). There are so many other locations with better prices and helpful staff.
It is a nice location with clean and modern rooms, but I would save your money and stay elsewhere if you are truly looking for paradise.
- Official Description (provided by the hotel):
- Beach resort on a small island. ... more less
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- Also Known As:
- Paradise Hotel Ko Phi Phi Don
- Paradise Hotel Ko Phi Don
- Paradise Resort Ko Phi Don