My husband and I spent 2 nights at this hotel. It was a decent hotel. Very clean and service was good. The only complaints i would have if there were any was for how small the room was and it had very dim lighting it was a bit more expensive than everywhere else we stayed for same quality. But that is also what you expect when staying on Phi Phi. I would definitely stay at this hotel again. Clean, Firendly staff and right in the middle of all the action!
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Room was actually good except there was sand in my sheets and i had just arrived so it wasn't from me
I told them the next morning about the sand and she was so offended and told me if I wanted to leave I should do it. She insisted the room had been clean and I just said " ok but there's sand so I want new sheets". She said I don't care if you leave I have other people here I don't need you and then said shed put my luggage out! It was the full moon maybe?? I don't know but it was so bad i asked to speak to the manager and she said she was the manager and refused to find me anyone further.
Just so bad and is the opposite of customer service - rude!
Hotel basic but provided everything my daughter and I needed. Good choice of breakfast with lovely beachside location. Fab gym facilities, sauna and free wi fi in welcome air conditioned centre. Plenty of eating options and bars not far but not too close to be noisy. Swimming pool got a bit dirtier second week and limited seating around poolside but that's the only critiscm.
My sister and I were on a long holiday in Thailand May this year (2012). We travelled around quite a few places in Thailand, but Phi Phi was the only place we struggled to book accommodation online as we couldn't find a hotel on the island that had good reviews. We read quite a few bad reviews about Banyan Villa but we were so glad that we didn't let them put us off. For us the hotel was in a great location, we were close to the nightlife in the evenings, close to the pier so we did not have far to walk with our backpacks when we arrived and we was also within walking distance to long beach, which is well worth a visit, so much nicer than Loh Dalam beach. It did take a good 30 minutes to walk to long beach and it is only something that can be done in the daytime, but it is well worth it. As for the hotel, in addition to the great location, it was clean and secure, we had a comfortable stay, the decoration in the room we stayed in seemed a bit dated, but it was all clean and that was the main thing for us. We were able to access wi fi in the gym during opening hours. Even though this hotel is in a busy area, we had no trouble sleeping and didn't find it noisy at all. We only stayed on Phi Phi a couple of nights, but if I decide to go back I wouldn't hesitate to book this hotel again. When we left the weather was very bad, a lot of rain, but the staff on reception and the concierge were very helpful, they gave us umbrellas, covered our backpacks up and carried them to the pier for us to catch the boat back to Ao Nang. Couldn't fault how helpful the staff were.
The hotel is located near the peer, we stayed at the Garden wing. This is our second stay in the hotel, the first time was 2 years ago.
We have to say that time didn’t do well to this hotel.
Our room wasn't so clean when we entered: there was dust on the shelves, the mirror and glass doors where stained, old shampoo bottle in the shower probably remained from the last guests. We notified the front desk and they sent someone to clean it.
The room looked like it needed some renovation (repainting and renew the wood).
We also found a cockroach running around the shower…
The shower was very basic in compare to the other hotels we stayed at in Thailand.
The fitness center however is very spacious and the best we have been in during our stay in Thailand.
The pool wasn't clean and didn't look inviting.
We had a discount on the regular price which was less than the web lowest price so if we had payed more we probably gave it a lower grade.
To conclude - just OK.
Excellent hotel, good rooms and near to everything! Very good breakfast with amazing view right on the beach. Garden around the hotel and nice with beach shoes to the guests. Nice with water kettle so you easily can make your own tea or coffee´. The only bad thing was that we´d lots of small, very small ants(?) running around in our room especially if we left some fruits for a moment.
