Room was actually good except there was sand in my sheets and i had just arrived so it wasn't from me
I told them the next morning about the sand and she was so offended and told me if I wanted to leave I should do it. She insisted the room had been clean and I just said " ok but there's sand so I want new sheets". She said I don't care if you leave I have other people here I don't need you and then said shed put my luggage out! It was the full moon maybe?? I don't know but it was so bad i asked to speak to the manager and she said she was the manager and refused to find me anyone further.
Just so bad and is the opposite of customer service - rude!
- Official Description (provided by the hotel):
- Phi Phi Banyan Villa locate only 5 minutes walks from Tonsai Pier. From the pier, just turn right down along the beach road. You will find a big banyan tree with the hotel reception on the left and on the right is the hotel's beach front restaurant Tonsai Seafood. Phi Phi Banyan Villa is a second hotel of Phi Phi Hotel Group. The hotel has just renovated and finished on November 2009. Bed room and bath room are clean and brand new Banyan Fitness Center is free of charge for the hotel guest. The fitness consist of work out machines, sauna room, stream room and yoga class which guest have to pay extra to join. Please note to use the fitness, a pair of proper sport shoes is needed or you have to rent one at the fitness. The hotel is 2 story building. Two room type are Banyan Wing Room and Garden Wing Room, wooden floor for Banyan Wing Rooms and tiled floor for Garden Wing Room. All rooms are with balcony facing the garden. Please note extra bed at this hotel is only a mattress on the floor. ... more less
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- Also Known As:
- Phi Phi Banyan Villa Hotel Ko Phi Phi Don
- Phi Banyan Hotel
- Phi Banyan Ko Don