I was optimistic upon arrival at the Hotel due to the convenient location in comparison to the harbour and distance from the main beach.
However i was soon shocked and appalled by the WORST staff i have ever encountered in any sector of any business during my entire life.
I will structure the main 'work on' points for the hotel in the following fashion
1. Do not allow almost dead dogs to live in the lobby constantly sprawled out on the floor.
2. Ensure for a five story building that an elevator is in place
3. Do not force guests to sign for a 3 hour WIFI ticket (one per day per person max) What the hell?
4. Do not constantly remind guests of the hotel rules, e.g As i went for a relaxing swim at 1830hrs i was rudely reminded twice by the ignorant staff that i must be out the pool by 2000hrs. I can read a sign and take the information on board the first time.
5. Do not hassle the guests for a breakfast coupon on the 5th morning of a 6 night stay, staff should know our faces and room number by now. Vouchers is a 3rd world method of tracking who has wifi, breakfast etc.
6. Do not ignore a guest's request for a room to be cleaned a couple of hours after you wish to do it.
7. Do not have a mental policy stating that all friends must be out of the hotel by 2200hrs otherwise you will enforce a 2000bht fine.
8. Finally do not repeatedly call my hotel room at 1058hrs to ensure i am checking out at 1100hrs, it is rude and obnoxious.
Overall, great location, punchable staff!
Whoever owns this hotel I implore you to sack you're mid level managers who are incompetent and horrible and employ personable people who treat guests like guests!
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- Also Known As:
- Phi Ko Don
- Phi Hotel