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“Not what I expected”

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Phi Phi Island Village Beach Resort
Ranked #2 of 38 Hotels in Ko Phi Phi Don
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Not what I expected”
Reviewed November 4, 2012 via mobile

We arrived via the public ferry and were picked up from tonsai bay wharf by the hotels boat it was slightly raining and we were provided
With ponchos and our luggage was covered.. Check was smooth and we were given a cool towel and a drink..
Then we were led through the gardens to our superior room.

So now the cons..

Shower pressure low and hot water took some time to kick in. Bed super hard and uncomfortable. Very expensive food and drinks. Over priced tours (anywhere from 200-2000bht more than the village) and even had to pay for kayak hourly rental of 350bht. Breakfast nothing special, wish they made fresh juice. Paying for boat shuttle into ton sai bay, where most hotels would run a free shuttle.. To hire a longtail would be anywhere from $800-1000bht. More info on the walking trails, we walked to the look out and then to tonsai bay. Very confusing..
Dated rooms and dated hotel grounds, wooden planks near reception*dangerous* the hotel needs some tender loving care..
Not similar to other Outtrigger resorts, that I've stayed at as they have spa deals and also hire of kayaks and snorkle gear is free..
Wifi only in reception area not in rooms. So you have to brave the Mosquitos to use the Internet..
House keeping slow, I had to recall on separate occasions..Need more amenities in bathroom/room such as face washer, hand towel, body moisturizer, slippers. We had a 2pm boat transfer back to tonsai and we could only get a half an hour later check out.. So that was ridiculous.. Plenty of signs to tennis court so we went to reception to book in to find out it was under construction..
Also you can't get cash out at the resort so that's a trick to spend all your money here so it will be charged to your room and you pay via card at check out, we braced the uphill jungle trek to get to tonsai to use an ATM.
And lastly the bed in the room makes a ruscus so if you've come for Romance you might be annoyed.. Also on my last evening we ordered room service.. Lets just say it was two hours before they got the order right and I wasn't pleased. It was a bit of a joke.

Pros, not as many..

Reception and staff when arrival were first class.. Super friendly Welcome and checking in was simple.
Staff at ferry pick up organized and quick.. Location amazing that's obviously why it's so expensive..
Local village behind phi phi great we booked tours and ate at the *padthai* restaurant for a couple of dinners.. DVD hire for free at reception. Pool is nice.. Also the beach I'd gorgeous at high tide, the reef is easy to get to by kayak or swimming..and we seen plenty of fish..

All in all would I come back? No.
It says its a 5 star hotel but I think it is a 4 star on a 5 star location. I was annoyed quite often and shocked at how they are ripping there guests off on extra activities considering the price of the rooms and transfers. It was really disappointing and the only night the restaurants seemed busy was when there was a black out and the village behind lost power.. It seemed like a ghost resort because everything was so pricey! It actually upset me.. I understand why it has the highest on TA.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank greenpawcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc L, Chief Operating Officer at Phi Phi Island Village Beach Resort, responded to this review, November 6, 2012
Dear CatLady87

Thank you for taking time to share your experiences. I'm sorry that some aspects of your stay weren't up to expectations. Outrigger took over management of the hotel on November 3. We will certainly be addressing many of the issues your raise in your comments, all of which are useful to us. Thank you again.

- Marc Landgraf, Chief Operating Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Tel Aviv, Israel
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 4, 2012

real paradise, amazing Resort , everything you see in the pictures is a reality, the team is very warm every request is answered, we had bungalow 321 Superior room (standard) - really excellent and should not be more than that, the breakfast excellent, other activities quite expensive and you should eat in the evening in the village near by there is an excellent restaurant and we ate fresh fish every night, the only one disadvantage is that in order to reach the center of the island "tonsay bay" you should take long tail boat with at least 800 bat in each direction(for a boat),the boat of the resort 2 times a day 12.00 &17.00-is cheaper 200bat/person.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank israelaviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 3, 2012

Spent four nights here for our 25th wedding anniversary.

Loved the remote location and hassle free location. Great pool area with a well kept private beach area.

Very romantic location with happy friendly staff.

Be sure to either walk or boat it into Ton Sai Bay which is a great vibrant little village made up of restaurants and markets.

Would love to return one day !!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomanthea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 3, 2012

My girlfriend and I spent 2 nights at the resort in October on a short weekend getaway. The resort is extremely beautiful with fantastic rooms and an amazing view. The service was great and food was good. We stayed in a superior bungalow and for most couples, that should suffice unless you really really want a seaview. The resort is quiet and secluded, which was one of the draws. The staff at the activity centre were helpful and the services reasonably priced. Only a couple of things fell a little short. The beach was nice but the boats that frequently came to and left the resorts did cause the water to be a little turbid, taking away some of the beauty of the bay. The mosquitoes were also out in full force throughout the day. Although the resort did try to help by sealing their bungalows rather well and have control measures in place in their restaurants, the fact that their restaurants are largely open air and pools of water were left standing all around the resort did make the mosquito situation quite unbearable. Otherwise, the trip was amazing.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yiqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 1, 2012 via mobile

I Have now very mixed feelings about this hotel as It is definitely not of a 5 star hotel as it claims to be but the location is amazing and the size of the room good. However you immediately have the feeling that they are here to take advantage of you. They want you to pay for your stay upon arrival whilst your room is not yet ready. The wifi is only available at reception and not in your room......and you have to collect a 2 hour voucher at reception everytime. This again is not of a 5 star standard. I actually don't think I have ever been in a 5 star hotel without having free wifi access everywhere....and this is certainly the case in the Shang Ri La in Bangkok or even in European 5 star hotels.
We booked a superior room which is their standard room and I was surprised not to see a bathtub in the bathroom.
There is only a shower which is not in a great condition. I have then asked reception to see if there was any room with a bath tub and I had to phone them back 2 or 3 times to get an answer: apparently only the beach villas have bathtubs and I would have to pay an extra £150 a night ......just for a bathtub!
I have stayed in quite a few 5 star hotel and I have always had a bathtub. Besides the shower looks really old and tattered, again not really 5 star!
The towels to be used at the pool have holes in them and fresh water and fruit don't seem to be given to guests as they normally are in 5 star hotels in Thailand.
Phi Phi has now become a very touristic island and you can denitely feel that hotels take advantage of tourists!!!
As I first started my trip in Bangkok and Lanta where I stayed in amazing 5 star hotels where the service and the hotel are so perfect that the Phi Phi island beach resort seems comparatively really disappointing and very expensive...

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeborahGoldweis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc L, General Manager at Phi Phi Island Village Beach Resort, responded to this review, November 6, 2012
Dear DeborahGoldweis,

Thank you for taking time to share your experiences from your recent stay. We apologize if elements were not up to your expectations. As of November 3, Outrigger has taken over management of the property and is presently doing a full review of the facilities and services (including WiFi). As we want each guest’s experience to be as good as it can be, we will use your feedback to review our standards to meet expectations in the future. Your feedback has been very useful. Thank you.

- Marc Landgraf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 30, 2012

This was our second stay on Phi Phi and we decided to try PPIVBR for a change. The resort is amazing as would be expected, we couldn't help but compare some aspects with our previous stay (the first resort in the next bay).
Starting with the negative:
The biggest let down unfortunately would have to be the price of food and alcohol, be prepared to pay western prices. Some will say you are staying in paradise and this is to be expected, but we have stayed at a resort very similar and can confirm there is a huge difference (unless prices have doubled in 3 years??)We noticed the resort was peppered with restaurants, swim up bars and beach side bars, yet no one was drinking or eating. I would have sat in the pool drinking cocktails all day if not for the inflated pricing. And as for food we would have loved to have eaten on the beach, but the price was just cheeky. There are plenty of options in the village behind.
Customer service is a real let down at times with "Chick" in the cafe no doubt ruining a few guests days with his attitude. Quite a few of the staff seem to be less than happy judging by the lack of smiles or effort to please, maybe there is something going on behind the scenes? Either way it can't go un mentioned.

On the plus side:
There are definately some special staff members currently in employment with "Petch" really making our stay, she was something else. Her side kick "O"?(hmm unsure of spelling) all of the drivers, the activity lady and another handful whose names I'm unsure of.

The rooms at PPIVBR won in comparison with tidy workmanship and very clean. The pool also was much larger. More variation in eating options with 3 restaurants and the neat little village behind the resort . The beach was surreal with no waves and chest height water 100m out from the beach.

To sumarise, I would definately return and would suggest this resort to friends in a flash. It just seems someone is making bad business decisions in regard to the inflated food and alcohol prices that were driving all the guests we spoke with to the village behind.

If prices are reduced slightly beach and poolside consumption will soar.

Room Tip: Superior bungalows are excellant value for money. We upgraded to a hillside villa which was amazing...
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank FishNPhipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc L, General Manager at Phi Phi Island Village Beach Resort, responded to this review, November 2, 2012
Dear Kiwifruitkilla

Thank you for the heartfelt comments and taking time to share them with us. We are working to ensure that all hosts (staff) in contact with guests give them the smiles and attentive service they expect and deserve when staying with us. We apologize if in one or two instances we fell short. Outrigger formally takes over the management of the hotel on November 3. Among many areas we will be addressing, we will be conducting a full food and beverage review. We are fully committed to giving all our guests at Outrigger Phi Phi Island Resort and Spa the best service available

-- Marc Landgraf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 28, 2012

We regret only booking one night at this beautiful resort and I am determined to go back some time in the soon future. The location of the hotel is on maybe the best part of the island with clear turquoise water and beautiful palm trees. The resort is quite large with a couple of restaurants/cafe, a gift shop and a wonderful spa. We booked a 4 hr spa package and loved it!

Great location, nice rooms, great service and great food!

Room Tip: make sure to get a ocean view!
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  • Stayed October 2012, traveled with friends
    • Value
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    • Rooms
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Helpful?
Thank yichiban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phi Phi Island Village Beach Resort

Property: Phi Phi Island Village Beach Resort
Address: 49 Moo 8 | T. Aonang, A. Muang Krabi, Ko Phi Phi Don 81000, Thailand (Formerly Outrigger Phi Phi Island Resort)
Location: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ko Phi Phi Don
#2 Luxury Hotel in Ko Phi Phi Don
#2 Spa Hotel in Ko Phi Phi Don
#2 Top resorts Hotel in Ko Phi Phi Don
#2 On the Beach Hotel in Ko Phi Phi Don
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Phi Phi Island Village Beach Resort 4*
Number of rooms: 156
Official Description (provided by the hotel):
A dream-like boutique resort situated on a private 800 metre stretch of pristine white sand beach lapped by the turqoise waters of the Andaman Sea. The resort is set on 70 acres of coconut palm plantations, in the privacy of Loh Ba Gao Bay on Phi Phi Island. Accommodation is comprised of 144 traditional Thai style bungalows and 12 exclusively private Hillside Pool Villas. ... more   less 
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Also Known As:
Phi Phi Island Village Beach Resort And Spa
Phi Phi Island Village Beach Hotel Ko Phi Phi Don
Phi Island Village Beach Hotel
Phi Island Village Beach Resort
Phi Phi Island Village Resort

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