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Ricar L
Shenzhen, China

best hotel in phi phi

5.0 of 5 bubblesReviewed Feb 18, 2013
good location, good view, good beach, i stay 4 nights in this particular hotel in 2012, and feel very relax, service is also good. only concern is food is soso and expensive. and not too many choices in phi phi. overall, fully recommend
Date of stay: March 2012
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carol W, General Manager at Phi Phi Holiday Resort, responded to this review
Responded Mar 2, 2013
Dear Ricarli

Thank you for your concise yet extremely positive review.

We do hope you will be able to return in the future to our resort and have a pleasant holiday once again.

Please do not hesitate to contact us, should the opportunity of returning arise

Sunny regards from Phi Phi Island!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 17, 2013

We only spent three days there before heading to australia, the main destination of our honeymoon in december 2012 and we really had an amazing time. The resort is wonderful: great location, fanatstic beach, swimming pool, food, everything was great. If anything, maybe the entertaining services could be improved: it is far from everything else in phi phi don as it lies on a private beach but there's a service of long tail boats that take u to different destinations; i think itnwould be better to make it a taci services rather than selling packaged excursions, as it is not alwyas simp,e to get what you want as u could get lost in translation. Also, i wanted to take a cooking class as it was advertised around the hotel, but went there to find out it only took place twice a week on set days, what a pity! It really is a wonderful place, we regret staying such a short time, not to miss is the sunset bar where u can grab adrink at sunset witha breathtaking view. We also enjoyed monkey island, it's so cool! The weather was not great but seriously, it didn't really matter as it'such a magic place that even the rain has a different taste. We will definately go back there, fingers crossed

Room tip: Of course those on the beach are wonderful but all of them are great!
Date of stay: December 2012
  • Trip type: Traveled as a couple
    • Value
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Thank valeria r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded April 3, 2016

We thank you for sharing your experience on Tripadvisor.

I appreciate that you have enjoyed your stay with us in overall.

I am very grateful for the feedback provided as this gives us the opportunity of improving our services. And I have shared your comments with our team members to continue motivated in delivering high standards of service.

I would like to thank you once again for taking the time to share your feedback and look forward to having the opportunity of welcoming you back to our resort.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

The level of service at this hotel is outstanding. They speak excellent English and are extremely helpful. Everybody who waited on us or rendered any service were very, very friendly and kind. We loved them all. If you're looking for wild night life, you should look for another resort. There are two other resorts nearby, but we never bothered to visit them. The evenings here are quiet and enjoyable. The grounds are beautiful and the staff was out every day maintaining it. The bed was wonderful, and we enjoyed great sleep. The room, while a little small, was spotless and the staff worked hard to keep it that way. I had two sessions at the massage center and thoroughly enjoyed both of them. The masseuse was professional and thorough. We really liked the breakfast buffet. It was well-stocked and the service from Honey and Dao was outstanding. The food in the restaurants tasted great and was served in good portions. If you order a sandwich, be prepared to take half of it back to your room! Some of the previous reviewers felt this hotel is overpriced both for the rooms and the food, but I did not find that to be true. We dined at two other places and found the prices to be in line with their competition. Phi Phi Don Holiday Inn has the total package and we would not hesitate to stay there again.

Room tip: We had a room on the beach and we greatly enjoyed the sea breeze! However, I think any of the other rooms would have been fine.
Date of stay: February 2013
  • Trip type: Traveled as a couple
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    • Cleanliness
    • Service
1  Thank crowriverman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nawarat Pew-on, Guest Services / Front Office at Phi Phi Holiday Resort, responded to this reviewResponded June 17, 2023

Dear Crowriverman,

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Best regards,
Nawarat Pewon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

I have stayed at a few places on Phi Phi and this was the best. First of all, if you like to party and hang out with backpacking college students you should stay in Phi Phi town. If you like a more secluded place then anywhere on LaemTong is better. Holiday Inn is much nicer than your average Holiday Inn in America. However, the rooms are just alright and not worth the price. You pay for the views and location. By far the best part of the beach on the whole Island that seems quite private. The only contest would be with Outrigger's resort. However, Holiday Inn is closer to other resorts and other places to eat if you so choose to eat outside of the resort. Definitely stay in the Coral wing of the hotel as it is newer and much much nicer. You even get a nicer place to have breakfast and a better pool that is closer and most people don't go to. We did the Sunset Snorkel trip and would completely recommend it to anyone else going out to H.I. Another plus is that they have babysitting and many activities during the day.

Room tip: Any Coral Wing room is much much better than others.
Date of stay: February 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Matthew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nawarat Pew-on, Guest Services / Front Office at Phi Phi Holiday Resort, responded to this reviewResponded June 17, 2023

Dear Matthew,

Thank you for taking your time for the review. we love to hear about your experience. we really appreciate it and hope to see you soon, take care!

Best regards,
Nawarat Pew-on
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013 via mobile

After spending the last 10 days in Karon beach it was a real bonus to stay 4 days at this magnificent island retreat with absolute beach frontage .The only noises at night are from the smorgasbord of bird life .The bungalow is solid brick and spacious with all faculties .There is absolutely no noise at night as the bungalows are spaced apart .The airconditioning is magnicent .I believe the cost is very moderate considering the tropical island location .The breakfast buffet is fully complete with all standard fare .Service is efficient and friendly. .There are plenty of activities to attend to .E.g snorkelling ,diving ,tours etc.Tonight we are booked into a Valentines dinner / dance /show.A very relaxing stay before flying back home .

Date of stay: February 2013
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3  Thank martin s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nawarat Pew-on, Guest Services / Front Office at Phi Phi Holiday Resort, responded to this reviewResponded June 17, 2023

Dear Piaric,

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Best regards,
Nawarat Pewon
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

We arrived at the hotel by long tail boat and the person who met us at the ferry was great. However, when we got to the hotel our luggage was taken away and we were gestured to go “up there”, to another building. We were not sure where “up there” was but wandered up in the direction we had been shown.

We arrived at a building that seemed to be the reception and went to the desk. We stood there for several minutes, ignored by staff. When someone eventually came over to serve us, we said that we wanted to check in we were met with confusion. The staff did not seem to understand that we had a booking and were expected at the hotel. While we were standing waiting for them to sort out our status, I observed that the group that had arrived moments before us had been ushered to chairs by a member of staff and were given cooling towels and fresh drinks while their registration cards were filled in by the staff. We were left standing in the heat for another 20 minutes before the staff got round to finally booking us in. Then, we were told that our room would not be available for several hours and were pointed in the direction of another building where we were told we could obtain lunch. At no point did any member of staff attempt to show us where we were supposed to be going – we were just pointed in a direction.

We ordered lunch, which took ages to arrive. We had ordered and drunk several beers before the order was even taken and we began to wonder if this was a ploy to get customers to buy the overpriced hotel drinks. When the food arrived, it was tasteless and the portions were very small. We had already stayed at two 5 star hotels in the area for the previous two weeks and were astounded at the price of the food in the Holiday Inn and how poor the portions were in comparison to these 5 star hotels. Understandably the quality was also poor in comparison. We decided to eat elsewhere for the remainder of our stay and found that the food, service, surroundings and atmosphere at the Zeavola Hotel were much better.

Despite these problems, we decided to book a dive at the dive centre. However, it was hard to drag the girl behind the desk away from reading her Kindle long enough to find out about any of the opportunities available. It seemed that not enough guests booked diving at the resort and therefore there wouldn’t be any diving on offer for the next couple of days. We stated that we would be interested and put our names forward in case other divers came forward. But, the next day our names were still the only ones on the board and so we cancelled our booking and went to Leisure Divers just down the beach – which was excellent.

When we got to our rooms we found that they were small and cramped with a dangerously placed series of steps leading down to the bed from the entrance. We banged our legs on the bed and stumped our toes on the steps numerous times, and it was only by leaving a light on at night that we were able to navigate our way to the bathroom safely without falling up, or down the stairs. Even in daylight, as the stairs were made out of the same wood as the rest of the floor, it was difficult to differentiate between level floor and stair.

Also, as the room was not properly sealed, mosquitoes swarmed into the bathroom through the sliding door, under the front door and into the bedroom itself leaving us badly bitten and itchy. As the hotel ensure that the air conditioning cannot be left on for any length of time, unless you are in the room, we spent over an hour each night sweating and scratching our bites until the room became cool enough for us to go to sleep.

To add insult to injury, we had booked a room next to the infinity pool as we had been assured that this was an adult’s only pool and we had expected the area to be a quiet adult’s only area. However, the signs next to the pool were misleading and every day there were hoards of squealing children jumping into the tiny infinity pool. This made it impossible to swim in this pool and made the area around the pool, and our room, very noisy. This was despite the fact that there was a larger swimming pool at the other end of the site which was meant to be for families. Also, we were forced to walk to the other side of the hotel to get towels and were told that we had to return them by 6pm that day. The towels were strictly signed in and out each day, as if we wanted to steal them! This meant a trek of about 5 minutes in the sweltering heat to get a towel in the morning and then the same to return it at the end of the day. This is ridiculous – especially as often at 6pm we still wanted to sunbathe or swim.

Next, the hotel state that they provide drinking water. But each room is supplied with only two bottles a day. In the heat of Thailand in January, one bottle of water per adult per day is ridiculous. When we ordered extra water we would wait for hours and nothing would arrive until we had chased several times. Additionally, the fruit at breakfast is inedible, unless you want to scrape off the flies before you try eating it. The previous hotels we stayed at solved the problem by covering each fruit platter with a cloche – not that difficult a solution! The rest of the breakfast was not too bad, if you don’t mind hot food that is barely warm.

On departure this was the first hotel on our trip that did not give us a feedback questionnaire, and it was the only one which needed feedback. We were glad to leave Holiday Inn Phi Phi and will be staying at the Zeavola next time.

Room tip: Choose a room away from the noisy infinity pool.
Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank sun_loverSwansea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carol W, General Manager at Phi Phi Holiday Resort, responded to this reviewResponded February 13, 2013

Dear sun_loverSwansea

Thank you for sharing your comments about your stay at our resort.
I am very sorry to hear that the stay was not up to your expectations.

Please note that since your stay we have installed a new fridge in the restaurant to keep the fruit protected from flies.
With regards to your arrival experience, I have informed our Front Office manager and he will liaise with the team to find out what has happened during your arrival. We would be grateful if you could send us your reservation detail to my e mail address carol.waller@ihg.com to investigate further.

With regards to your comments about the service at Sea Bees Diving centre, they are recognized thru Thailand as a top class Diving Centre and they would appreciate the comments you have provided about their service. It is certainly not a common occurrence as you will be able to see from their Tripadvisor page http://www.tripadvisor.com/Attraction_Review-g667417-d2523769-Reviews-Sea_Bees_Diving_Phi_Phi-Ko_Phi_Phi_Le_Krabi_Province.html . I have forwarded your comments to the management of the company, and I am sure they will rectify any performance issues immediately.

About the Air conditioning unit in your room, our hotel prides itself of energy saving and the successful implementation of environmental programs, hence all air conditioning units will shut off unless the room is occupied, however, we do provide (on request) extra key cards to customers that would like to have their air conditioning units on even when not in the room.

Mosquitos are an unfortunate nuisance across the island and our hotel has a weekly pest control program and provides all rooms with mosquito tabs located in the drawer at the bed side table to assist our guests with this issue.

Although you have expressed your desire of staying at Zeavola on your next visit, should you reconsider your option, I would be delighted to take care of your booking personally if you gave us the opportunity of restoring your faith in our hotel. You can reach me on carol.waller@ihg.com

Kind regards and safe travels

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