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“Will definitely be back!”

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Holiday Inn Resort Phi Phi Island
Ranked #3 of 38 Hotels in Ko Phi Phi Don
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Will definitely be back!”
Reviewed October 5, 2012

Loved everything about this place! The people, food, serenity, sea, hospitality, wifi -all great. My little boy loved going to kids club (Harry says Hi!) The guy who ran kids club was great too - sorry cant remember his name)We loved the fact we could jump on a long tail boat and head to any number of islands. We thought the location was BRILLIANT! Away from the bustle of Tonsai village (the shops are the same in Phuket/Patong anyway). We are already planning our return trip. 5 stars to the Holiday inn!!

Stayed September 2012, traveled with family
Helpful?
Thank Morsitta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol W, General Manager at Holiday Inn Resort Phi Phi Island, responded to this review, October 9, 2012
Dear Morsitta T

Thank you for uploading your comments about your holiday at our resort!

We are very happy to read that Harry has enjoyed our recently opened Kid's Club and trust that you and your family would consider our hotel for a future holiday.

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (413)
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Cape Town
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 3, 2012 via mobile

Amazing, there are no words to describe our amazing time, we just want to go back!!

My wife and I arrived the morning and were greeted by a very friendly hotel manager. She must have been at least seven months pregnant at the time (and one could see that she was uncomfortable in the heat), but she didn't let that stop her from making us feel so welcome. She even gave us a free upgrade froma garden bungalow to a coral suite.

The room was modern and right behind the infinity pool (the second pool close to the southern tip of the resort). Try and get a room close to this pool. Although a bit of a walk to the main lobby/restaurants area, it is so worth it, as it was very quiet and we could always get loungers at the pool deck overlooking the ocean after breakfast. Which reminds me... oh my word what a feast!! Such a wide variety of pastries, hot breakfast, bread, juice, sushi etc etc was amazing!

I gave the hotel top marks for location. It is, however, secluded from the main townnon Phi Pbi (Tonsai Bay) and one needs a boat to get to it (ie its jotnoje of the resorts around Tonsai that you can walk there). But, this is exactly what we wanted, peace and quiet away from the crowds in Tonsai. If you want to go shopping in Tonsai, there are lots of long tail boat operators next to the resort who can take you. We found them very friendly and cheaper than the hotel's rates. We used a local fisherman for all our trips, Ian (boat number two), he was amazing. When we went snorkeling at Phi Phi Ley, he even gave us some of his bread to feed the fish.

The hotel staff are excellent and they had jo problem to even heat up some food that we bought whilst shopping when we felt like eating in. The buffet dinners are pricey at the restaurant, but you can also just eat from the normal menu at a reasonable price.

The reaort also has a sunset bar for amazing late afternon pics. Their attention to detail is truly inspirational as well, with fresh flowers and sand patterns drawn every morning.

We wish we could go back in a heartbeat.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MartinK2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol W, General Manager at Holiday Inn Resort Phi Phi Island, responded to this review, October 9, 2012
Dear Mkoeleman7

Thank you very much for taking the time to write a review on Tripadvisor.
We are delighted to read that you have thoroughly enjoyed your stay with us and hope that we will have the pleasure of welcoming you in the future.

Please do not hesitate to contact me directly if you decide to return. We would also like to invite you to follow our news on Facebook "Holiday Inn Resort Phi Phi Island".

Look forward to welcoming you next year!

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 30, 2012

Incredible part of the world and the holiday inn make it a great stay, we've stayed here twice now (june 2011 and september 2012) and we would stay here again if we ever came back, its a great place to stay, rooms are spotless, staff are great, good value for money, I cant say anything bad about!!!

Room Tip: Try and stay in resort newer part of the resort, although its a bit of a walk back to to the main pa...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Level 5 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 29, 2012

We are the family of 4 (29 years old me, 34 year old hubby, 5 year old and 1 year old daughters).
We arrived to Holiday Inn Phi Phi island on 17 September and stayed for 7 nights (I truly wish we stayed less… We are currently in Sheraton Krabi and OMG what a difference) Our experience with the hotel left us with mixed feelings - on one hand, the location and the absolutely stunning private beach, and on the other hand very outdated, small, sad-looking "king" beach front bungalow for 7,500 baht per night.
Location
Holiday inn is isolated from the main Phi Phi port and is only reachable by long tail boat. There is nothing around it, so if you seek bars, dancing, waking street and 7/11 this is not a right place for you.
For those you look for peace and quiet, family oriented hotel – holiday inn is a good pick.
There are several other resorts and restaurants situated along the beach next to Holiday Inn, offering alternative dining experience.
Facilities
“King” beach front bungalow room 101. The room looked very outdated and worn-out:
The bed with very strange and rather uncomfortable mattress (you kind of roll down from it if you are too close to the edge)
dirty lamps on each the side (full of visible mold)
scratched furniture
The security safe is not big enough to fit a laptop in it
no nets on the windows, so although you are basically on the beach, you have to turn on air condition 24/7. Speaking of air condition – it was very very very loud.
air condition control on the wall of the closet corridor (if you are cold/hot at night, you have to stand up and walk to the remote control to change the temperature)
dorm-like bathroom with sad-looking, moldy shower, scratched mirror and no ventilation
Baby cot provided was very very unclean
A touch of modernization – LCD TV and DVD player. The terrace is actually quite nice with two chairs and a little table, great for sitting outside in the early mornings or evenings (just make sure to use mosquito repellent). Our particular bungalow didn’t have a side “bench” on the porch, while most of others did. For guests with kids, that creates a certain discomfort because you have to drag chairs out from the inside in order to sit on the terrace with the kids.
There is a laundry rack (if weather permits, you can dry your wet clothes there) out on the porch.
The fitness center is so-so and needs to revise the opening hours.
Kids club looks renovated and spacy but during the low season and due to lack of children, there are no activities and caregivers don’t really do much. I left my 5 year old in the kids club with a female caregiver, only came to find that she is gone and the substitute is a towel guy from the pool. That was extremely inappropriate and disappointing (I couldn’t leave my kid there again without worrying). There is no system of signing the name of the child, the name of the parent, where can the parent be found, can the child come out from the club by her/himself etc.
There are two swimming pools. One next to reception and kids club (outdated with rather sharp tiles on the edge of the pool). It is impossible to catch someone to take your order if you decide to eat by the pool.
Both swimming pools are kids friendly (have shallow water to play at).
The main restaurant next to pool number 1 is surrounded by a stinky odor from the contaminated pond below it. The only time we ate there was the first evening when we just didn’t know better.
Western food in the resort is ok, thai food needs some serious improvements. Prices are high. If you want to eat well, go to the second restaurant called Sawasdee, they have amazing thai food. At least you get good food for the money you pay and no stinky odor.
Fruit shakes were not blended well – the restaurant should by new blenders!
I was also served frozen margarita in the wine glass with a straw… hmmmmmm…
Now, the second pool, located in the renovated “coral bungalows” area is an infinity pool and is much better then pool 1. The sunbeds are new, the mattresses are nicer, the overall atmosphere is better. The restaurant next to the infinity pool has a great view and also serves breakfast. After our first breakfast in the main stinky restaurant, this place was like a breathe of fresh air. There is less choice in the breakfast buffet, but the service is better, it is more intimate and there is no crazy smell or hundreds of flies all around you.
The coral beach bungalows seem to have much nicer décor and are in the renovated area of the hotel next to the infinity pool.
Beach
Beach is the only thing that saves this place… really… Gorgeous white sand, crystal clear water, chairs and swings. Very relaxing. Loved it.
Service
Overall service was satisfactory and friendly, except for couple of strange accidents:
Room service forgot to add tea and coffee bags in the room in the morning. When I called about it, I was told (and I quote):” tea and coffee are included in breakfast”! I had to explain that I might want to drink tea later in the evening…
When I realized that my laptop doesn’t fit into the safety box, I brought it to the front desk (you can store your “larger” belongings there. The lady at the front desk said: “Usually it is ok to leave your laptop in the room”. Hmmmm… Yeah, maybe, but not when my work depends on that laptop!
As mentioned before, pool service needs to improve. No one walks around to check if you wish to make an order. No one cleans dirty plates or bottles. People with glass bottles are allowed to sit by the pool and in the pool (this should not allowed and drinks must be served in plastic glasses).
Internet Wifi is not for free. You can buy either an hour or 24 hours (with the option of login in and out). There are two computers at the lobby with free internet, but they are always occupied. For those who need internet for more than facebook checking, buying hourly wifi is the only option.
Breakfast
Breakfast was good with decent choices. No extra charge for latte or other types of coffee.
Summary
I have been to countless hotels in Thailand starting from 3 stars and up. I would hardly give holiday inn phiphi 3 stars. There is a lot of room for improvement and most importantly renovation. I saw some bungalows were going to renovation during our stay so I assume that in high season there might be less complaints about the rooms.

Room Tip: Make sure to ask for renovated bungalows, or better yet stay in that coral wing. The rooms are much...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank YanaMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 29, 2012

we travelled with a small child & this hotel has a 'kids stay & eat free' policy. On one of the days, she was unwell & we requested her meal to the room which was brought with a bill, when we confronted staff with their kids eat for free policy, the guy just took the food back without listening to reason. Although the front office manager was a great help & went out of his way to rectify the treatment we received, we were still left scarred by the attitude of most staff, particular the way they circle you like vultures at the hotel restaurants! Absolutely off-putting. On the plus side the beach is simply stunning and the sunset bar has beautiful views. We travelled from krabi & it's a good few hours to resort & the resort is a boat ride away to the nearest town and costs a BOMB to leave the resort once staying there - so again bare in mind when choosing hotels in phi phi

Room Tip: we had a partial sea view room which with a small child was perfect to just leave the bungalow and w...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shaz m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this review, April 3, 2016
Dear Shaz M,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2012 via mobile

Seven of us stayed at The Holiday Inn, I loved the quiet location. We had the family accommodation on the beach it was excellent, what an amazing view.
The rooms were spacious and very clean. Room service was quick and anything we needed was attended to straight away.
The meals were amazing, I loved every bit of the seafood buffet. For a resort I thought everything was well priced.
We booked snorkelling and island hopping on one of the days, it was so easy as everything is catered for.
The staff were really friendly and seemed to know what room we were in before we said anything :) wow .
I would stay here again, the location was perfect, I loved the beach it was netted and very safe.
Kids are well catered for and even when we had a whole day of rain there was plenty to do. Any time day or night they have free DVDs you can borrow, when the kids want to chill out or get tired.
Overall it was worth travelling to Phi Phi.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarnieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glossop, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 26, 2012

We stayed on the island for one night so thought we pay a little more for a nice resort. Its cost us nearly as much getting to the holiday inn from krabi and then onto phuket as it cost us for the holiday inn. Bear this in mind as it puts up the cost.

Good welcome, we got upgraded to a sea view. However we could just see some of the sea arround the boungalow in front of the sea.

Food at the hotel is very nice. If you enter the beach and walk to the left you will find other very nice thai resturants. "jasmin" was the best food ive had all holiday and the prices were incredable.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this review, April 3, 2016
Dear Nails1352,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phi Phi Island

Property: Holiday Inn Resort Phi Phi Island
Address: Lam Tong Beach, Ko Phi Phi Don 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ko Phi Phi Don
#3 Top resorts Hotel in Ko Phi Phi Don
#3 On the Beach Hotel in Ko Phi Phi Don
#3 Spa Hotel in Ko Phi Phi Don
#3 Luxury Hotel in Ko Phi Phi Don
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Phi Phi Island 4*
Number of rooms: 127
Official Description (provided by the hotel):
Sawasdee-krab! Welcome to Paradise. Where else in the world can you walk from your bungalow straight on to a magnificent white sandy beach with coral reefs teeming with marine life? The resort is fully accessible from Phuket or Krabi. Guests from all over the world escape to Phi Phi to experience the tropical haven of Laem Tong Beach national park where Holiday Inn Resort Phi Phi Island is situated. Tonsai Bay, the island's main township, can be reached within 35 minutes by long tail boat offering more than 100 shops, restaurants, bars and the fascinating sea view point. Water sports activities, including snorkeling, diving, canoeing, fishing and long-tail boat charters are available. For your convenience, contact the reservations team to assist you with your transfer bookings by speed boat or ferry from either Phuket or Krabi. To ensure a warm & efficient welcome, please provide us with your arrival and departure details ie. flight number and hotel or transfer details before and after your stay. Thank you! ... more   less 
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Also Known As:
Holiday Inn Resort Phi Phi Island Hotel Ko Phi Phi Don
Holiday Inn Phi Island
Phi Island Holiday Inn
Holiday Inn Ko Phi Phi Don
Ko Phi Phi Don Holiday Inn

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