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Reviewed September 29, 2012

we travelled with a small child & this hotel has a 'kids stay & eat free' policy. On one of the days, she was unwell & we requested her meal to the room which was brought with a bill, when we confronted staff with their kids eat for free policy, the guy just took the food back without listening to reason. Although the front office manager was a great help & went out of his way to rectify the treatment we received, we were still left scarred by the attitude of most staff, particular the way they circle you like vultures at the hotel restaurants! Absolutely off-putting. On the plus side the beach is simply stunning and the sunset bar has beautiful views. We travelled from krabi & it's a good few hours to resort & the resort is a boat ride away to the nearest town and costs a BOMB to leave the resort once staying there - so again bare in mind when choosing hotels in phi phi

Room tip: we had a partial sea view room which with a small child was perfect to just leave the bungalow and walk across to the beach
Date of stay: September 2012
  • Trip type: Traveled with family
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1  Thank shaz m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded April 3, 2016

Dear Shaz M,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012 via mobile

Seven of us stayed at The Holiday Inn, I loved the quiet location. We had the family accommodation on the beach it was excellent, what an amazing view.
The rooms were spacious and very clean. Room service was quick and anything we needed was attended to straight away.
The meals were amazing, I loved every bit of the seafood buffet. For a resort I thought everything was well priced.
We booked snorkelling and island hopping on one of the days, it was so easy as everything is catered for.
The staff were really friendly and seemed to know what room we were in before we said anything :) wow .
I would stay here again, the location was perfect, I loved the beach it was netted and very safe.
Kids are well catered for and even when we had a whole day of rain there was plenty to do. Any time day or night they have free DVDs you can borrow, when the kids want to chill out or get tired.
Overall it was worth travelling to Phi Phi.

Date of stay: September 2012
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Thank LarnieB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

We stayed on the island for one night so thought we pay a little more for a nice resort. Its cost us nearly as much getting to the holiday inn from krabi and then onto phuket as it cost us for the holiday inn. Bear this in mind as it puts up the cost.

Good welcome, we got upgraded to a sea view. However we could just see some of the sea arround the boungalow in front of the sea.

Food at the hotel is very nice. If you enter the beach and walk to the left you will find other very nice thai resturants. "jasmin" was the best food ive had all holiday and the prices were incredable.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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3  Thank Andrew N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded April 3, 2016

Dear Nails1352,

We thank you for sharing your experience on Tripadvisor.

We are very grateful for the feedback provided.

I have shared your comments with our team members who are currently working on the service issues you have highlighted.

We thank you once again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

We booked Holiday Inn for 1 night. We came from Phuket and were returning the next day. What i liked is that our baggage on the boat was treated like VIP because they had the Holiday Inn badges thus no rain damaged them and they were not stacked like boxes above each other like the rest. The location is ok calm and not close to night life. The bangalows are awesome especially if you choose them sea view. The staff are friendly and their farewell dance is not to be missed!!

Date of stay: July 2012
  • Trip type: Traveled as a couple
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Thank Naramouni
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded April 3, 2016

Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service.

We hope you will be back to our resort soon!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012 via mobile

Located on a isolated beach, with some other exlusive hotels.
The best beach in phi phi island.
To get to/from the main town (less atractive by far) you take a long tail boat aprox1200 bht.
The hotel offers lots of sea activity, two pools, food is o.k not great.
Cons: pricy, not a lot of food options..

Date of stay: September 2012
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Thank Uriel K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nithas S, Front Office Manager at Phi Phi Holiday Resort, responded to this reviewResponded April 3, 2016

Thank you very much for taking the time to upload your review and comments like the one you have provided give our team continue motivated in delivering high standards of service.

We hope you will be back to our resort soon!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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