We stayed here for 3 nights. Quite a few reviews have mentioned the steep hill, and that is definitely a pro and a con of this beautiful place. Its worth remembering that phi phi is an island, and therefore there are steep mountains and not every place can be built on the flat part of the island. so yes it is very steep to go up and down from the rooms, but once you've done it a couple of times its doesn't seem so bad anymore and you just get used to it. however I would not recommend this for anyone who has even the slightest difficulty walking. The pro is that you get lovely views and a nice cooling sea breeze to help with the oppressive heat.
Upon arrival at Tonsai pier, the staff were waiting to take our heavy bags in a cart up to near the hotel, and then they are transferred onto a small little van, which you get onto as well. the van takes you up the steepest part of the hill and delivers you to reception, and then again takes your bags up the steep walk to your room.
The staff are all very friendly and helpful, and the rooms are basic but very clean. We stayed in the bamboo bungalow with fan, and I would say that aircon would be nicer, but you can manage with the fan. We slept very well every night, as the hotel is located some distance from the noisy beach. you can still hear the music at night but its not too bad. unfortunately the noisy clubs are almost impossible to get away from no matter where you are on the island as the wind carries the sound.
The bathroom is fine, and the shower works well. Although made of bamboo, we had no problem with mosquitoes or any insects, and didn't even bother with the mosquito net and didn't get bitten once.
There was a safe in our room which isn't intuitive to use and no instructions are provided. If you get one you need to enter the 4-digit number and then press the A button to lock and the same to unlock. If you do the inevitable and lock it without setting a pin code, the reception can assist to get it open.
There is bar/restaurant at the bottom of the hill near the little beach where you can sit and relax, enjoy the lovely sea breeze, and have a drink. The food menu is limited but all the dishes we ate were tasty and fresh. Portions are small, but that seems to be common in Thailand.
The setting is beautiful. Lots of trees, and all of them have orchids attached, many of which are flowering, so although its steep, you just take it slowly and enjoy.
Wifi only works near reception and down at the bar/restuarant, and perhaps in some of the rooms nearby, but its fast and reliable when you're connected.
The hotel itself is very clean, and the gardens are nice. However Phi Phi island as a whole, is not. There are many places with lots of litter, and the stench of drains is common when walking to and from the hotel (but not when you're here) and there is one stream which is heavily polluted and going straight into the sea. But this is not unique to Phi Phi. The island is a bit too touristy and they don't take care of it very well, and there is still a fair amount of construction going on and when walking to the hotel you might think you have wandered into a slum area with all the junk and mess lying around. But if we came back to Phi Phi, we would stay here again, as we didn't see anywhere else that looked as nice from our walks around.
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