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“Very good service”
Review of Coco's

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Coco's
Ranked #32 of 61 Ko Phi Phi Don B&B and Inns
Ko Phi Phi Don, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very good service”
Reviewed March 24, 2014

We have been staying at Coco's for 2 nights and after a long trip throughout Thailand we can honestly say CoCo's has the best service and staff we've experienced in this country.
They are always friendly, very helpfull and warm. Unfortunatley the room(s) were not as nice.
Our first night we stayed in a downstairs fan room, which wasn't properly cleaned, very mouldy and had a really bad smell.The bedsheets were clean but with holes and our light didn't properly work.
Due to other bookings at Coco's we had to change the room for our second night, which was a bless. We moved into an upstairs room, which was much nicer, more clean (eventhough we found things a former guest must have left) and without the smell.
I would definetly recommend this Hotel to everyone who's looking for a budget place to stay with great service and a very good location, just make sure you get an upstairs fan room.
The Downstairs AC-Rooms also looked very nice.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erna2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, March 31, 2014
Erna2014,

Thank you for commenting on our staff service. It is always nice to give a positive feedback to reception and the cleaning staff.

You were smart to alert the reception when you are not happy with your rooms as I have asked them all to help guests out subject to availability to make their stay at Coco's a success.

The fan rooms are due to a refurbishment in May 2014 but the upstairs and downs stairs rooms hav edifferring advantages. The rooms upstairs are quieter bu the ones downstairs have more room.

Thank you for mentioning the 'Downstairs AC-Rooms look very nice'

Kind regards,

Phil
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
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Budapest
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 24, 2014

Unassuming, unfriendly, not evaluable, the ugliest accomodation which I had ever seen. The room (rather a prison cell) was situated on semi opened corridor. Had to climb up there on a chicken ladder like step, upper step broken! The room's window (covered only with a mosquito net instead of window) opened to the corridor so no any privacy. The only furniture was a bed and a mirror). No any table, chair, wardrobe, at least a hanger,nothing. Paper thin walls, with dead spiders, insects. Some guests say,comfortable bed , new , well working A/C. It is true, but I think , this is a basic requirement. I asked the receptionist if she can give us a better room, (instead of our B3) and she offered one superior from the next day, for 1450THB. I do not think that 200 THB could make such a big difference. Some rewiers say, Phi Phi is very popular, crowded, so prices are higher, that is what you can get for this price. It Is not true!!! I Checked and booked another accomodation - Harmony House - which is just a few steps away. Standard room price was 1400 THB (only 150 THB plus) BUT: nice, friendly, fully furnitured room with nice bed, wardrobe,dressing table with mirror, TV, refrigerator, and price includes american breakfast. (juice, coffe, two fried egges, ham, sausage) What a big difference!!!! I know that for 1250 THB should not expect a Hilton, but comparing this accomodation to others within 800-1500 THB category it does not worth more than 300..

Room Tip: Look for another accomodation
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karamella54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, March 31, 2014
Dear karamella54,

Thank you for your honest review. I can see you are someone who has predominantly commented favorably on the places you have visited around the world so I do take your comments very seriously.

The Standard aircon rooms are quite normal for Phi Phi but our Superior rooms are alot better. It's a shame you didn't visit the Superior rooms as I think you would have felt more comfortable there.

We have adjusted the Standard room rates since you visited to reflect these comments. The management has been slow to drop the peak season prices. I have put in place a request to the manager to find out why your experience was so poor. As for poor staff attitude, this is totally unacceptable and I apologies.

I'm glad you had a better experience at Harmony but would like you to try our Superior rooms if you ever travel to Phi Phi Thailand again.

Kind regards,

Phil
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Travelers are raving about these Ko Phi Phi Don hotels

Berlin, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 17, 2014

I stayed at Coco's in February for four nights in an A/C room. The positive things are: The room is spacious, the bed is comfy, the air con works absolutely well, there's wi-fi available even in the room, the water pressure of the shower is good, it's just a short walk to the beautiful Loh Dalum Beach and it's still far enough from all the party places in town. But yes, there's also a few negative things: 1. The walls are so thin you hear everything from the neighbouring rooms and unfortunately I did have some neighbours who weren't very considerate. 2. The building with the A/C rooms is built directly behind the other building which means you have absolutely no view and you always have to turn the light on in the room since it's dark at any time of the day. 3. My room wasn't cleaned once during my stay and I had to ask at the reception for additional toilet paper. And last but not least, the ladies at the reception were nice but not overwhelmingly friendly like it was mentioned here a few times. But all in all, I had a lovely time on Koh Phi Phi and at Coco's.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, March 31, 2014
Amylil23,

thank you for your kind review.

Our 1 star guesthouse superior aircon rooms are basic without fridge or safe and this is clear in all websites we are promoted on.

The location is at the quiet end of the village and it takes 12 miontes to get there from the pier. There is a FREE trolley service to and from the pier on check in or check out with prior bookings so it saves a bit of effort to book ahead.

Our aircon units are new and effecient for the size of rooms.

The 500bht deposit is a standard practice for all 21 star guest houses on Phi Phi Island.

The superior room prices are pretty much standard for the island but you can get around this if you visit during the months from May to October when prices are 40% less.

We hope to see you again.

Kind regards,

Phil
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Chiang Mai Province, Thailand
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 28, 2014 via mobile

Me and a friend spent one night here, room was ok but very basic, no fridge, no safe. Location is good as noise is at a minimum but pretty far walk from the pier if you dont get a taxi to carry your bags. Air con was good. We had to put down a 500bht deposit for the key which we didnt know about untill we got there so take a bit of extra money. Room was small and not really worth the 1600 bht we paid for it. Have stayed in better for cheaper.

Stayed February 2014, traveled with friends
Helpful?
Thank Amylil23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, March 7, 2014
Amylil23,

Thank you for your 'Good location but basic' review.
Our 1 star facilities have no fridge or safe and are not advertised as such as we provide simple accommodation on the island.

Thank you for mentioning that Coco's has good Location ' as noise is at a minimum'.
We are 12 minutes from the main pier and our free trolley service takes you from the pier to Coco's (but please let us know you are coming so we dont miss you. :). )

Our Superior aircon rooms have very new air con units and work well and many people comment on their effectiveness.

The 500 THB deposit is standard on Phi Phi island for 1 star guest houses.

The 1,600 THB price level in peak season is quite standard for Phi Phi Island and many comment that the prices are more than they expected. Many places in Bangkok, Phuket and Samui offer a lot better value for money but there are few rooms on Phi Phi and this forces prices higher when the island is full.

Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 15, 2014

The rooms were nice and spacious, bahtroom was good, room could of been a bit cleaner, a bit far from the port but close to the many bars and restaurants and one of the beaches. They offer free transportation of your luggage between hotel and port. It was a bit hard to sleep at night since some people were being very noisy but I'm sure it was a lot quieter than most places on Koh Phi Phi. I booked the half day tour through them that went to monkiey beach, bamboo island, shark point. It was very nice, the snorkeling was good but we really didn't get to spend much time at shark point which was a bit disapointing, plenty of kayaks for everyone, it would of been nice if the boat men were a bit more helpful and gave you some information. But if you're really into snorkeling, skip this trip and go with the Adventure club, much better experience!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katana107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, February 17, 2014
Katana 107,

Thank you for your review and mentioning that Coco's 'rooms were nice and spacious, bathroom was good'.

It is 12 minutes from the port and about 4 minutes to the village and the beach bars. We do offer luggage pick up at the pier (please let us know which ferry you are on).

Some people come to Phi Phi to dive, snorkel and beach hop and others do come for the party scene so now and again Coco's guests are disturbed by others. The standard aircon rooms are off the main village path and are quieter.

The Adventure Club offer great snorkeling tours.
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Asia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2014

Cocos is basic but has everything you need, good wifi, basic room and bathroom. Staff were really helpful when my friend and I were taken ill one day (we were very grateful!!). Near to the party beach but far enough away to have down time too.

Stayed January 2014
Helpful?
1 Thank Welsh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, February 17, 2014
Lara L,

Thank you for your kind comments and mentioning that Coco's 'has everything you need, good wifi, basic room and bathroom'. 1 star guesthouse rating of Coco's means that the fan room and the standard rooms are of a basic level.

Our staff are helpful and we are glad we were able to help you out when your friend was ill.

Our position far enough away from the party beach but close enough to get their in 4 minutes if you want to, is one of the key advantages of Coco's position and location. The village atmosphere does allow for some pleasant downtime.

Thanks once again.

Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suncheon, South Korea
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 10, 2014

We stayed here for 4 nights. THE GOOD: the ladies were really nice and helpful; the location is perfect - it's a bit of trek from the port but worth it since it is far away from the noise (we had some inconsiderate neighbors though), but still close enough to everything you want to see and do; the bed is huge. THE BAD: the bathroom was really tiny. The space between the sink and the little shelf was uncomfortable small - this might sound like something silly but I could wash my face properly. Also the pipe to the sink was leaking. And the water pressure was horrible but that might be a general problem on the island

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elri_nieuwenhuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zzzppcoco, Owner at Coco's, responded to this review, February 12, 2014
Dear elri_nieuwenhuis,

Thank you for taking time to offer a review and feedback to tripadvisor and our guesthouse on our FAN ROOMS our most BASIC ROOM TYPE.

Thank you for mentioning <<the ladies were really nice and helpful; the location is perfect - it's a bit of trek from the port but worth it since it is far away from the noise, but still close enough to everything you want to see and do; the bed is huge.>> Our double beds in the Fan rooms are king size.

As to the bathroom, it is as they say, 'what it is'. These are traditional 1 star en suite bathrooms in FAN rooms our most basic room types. As to the leak at the sink, I hope you were able to tell reception about this issue so that we might fix it before it became inconvenient. Our maintenance man is on site all day.

The water pressure is low, a simple stream which, as you were right to believe is a problem with most of the island in the dry season. Being next to the side of the mountain and near the reservoir Coco's does have above average water supply and pressure.

Thank you once again for your kind remarks. Please come again.

Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco's

Property: Coco's
Address: 224 Moo 7, Ko Phi Phi Don 81000, Thailand (Formerly U.S. Guesthouse)
Location: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Airport Transportation
Hotel Style:
Ranked #32 of 61 B&Bs / Inns in Ko Phi Phi Don
Price Range (Based on Average Rates): $
Hotel Class:1 star — Coco's 1*
Number of rooms: 29
Official Description (provided by the hotel):
Coco's Guest House is 250 m from Loh Dalum Bay. It offers clean and comfortable rooms with free Wi-Fi. For guests' convenience, the property has a tour desk and airport shuttle service. All rooms are equipped with a seating area and en suite bathroom. Simple backpacker 1 star fan rooms over look the public road. 1 star Standard air con rooms are set back from the public road and though cosy have excellent air conditioning. Superior rooms have a flat-screen cable TV. The Superior air conditioned rooms offer the best quality accommodation and can be classed as 2 star. 4 people Family or group superior rooms are also available. Local restaurants, cafes can be found 3 meters from the property. LOCATION In the quiet end of the Phi Phi Don Village Coco's has a village charm, surrounded by other low key guesthouses, cafes and shops. Cashpoint ATM are 30 meters away from reception. Coco's is 30 meters from the start of the famous Viewpoint walk. The property is 2.2 km from Long Beach and 800 meters from Ton Sai Bay. Phuket Airport is 66 km away. DIRECTIONS On arrival at the pier, pick up our free trolley service and walk 12 minutes through the center of the village, past the Dojo and Reggae Bar central night bazaar area. ... more   less 
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