Just had the worst experience reserving this hotel for an overnight stay in December, and I thought that other travelers should be aware of how unreliable the management of this hotel is.
The manager of this hotel, Antoine, e-mailed us back on a two-night minimum for our reservation, a requirement that was (at the time of booking) not stated anywhere on the hotel website or the reservation website.
The two-night stay did not work with our flight schedule, so I offered to pay more money for the one-night reservation which we ALREADY MADE successfully.
This manager then proceeded to charge us the difference between what I offered and what the room rate was (to the tune of US $30) and to CANCEL our reservation, and e-mailed us that he did both. Why would one charge us money and cancel our reservation? Why would we pay for the manager cancelling the night which we already successfully reserved?
At no time did we indicate that we wanted to cancel the night, and we definitely did not offer nor agree to pay the hotel for the cancellation.
I could not have ever imagined someone so brazen at making up reservation rules, and then taking liberties with the customers' credit cards as Antoine did.
As a result, I no longer want anything to do with the hotel, and neither should you -- who knows, maybe at the time of your arrival the manager will invent new rules by which you will be charged additional costs that you never knew existed.
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- Also Known As:
- Mama Beach Residence Hotel Ko Phi Phi Don