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“Horrible Experience at Time of Reservation”

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Mama Beach Residence
Boston, MA
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Horrible Experience at Time of Reservation”
Reviewed August 27, 2013

Just had the worst experience reserving this hotel for an overnight stay in December, and I thought that other travelers should be aware of how unreliable the management of this hotel is.

The manager of this hotel, Antoine, e-mailed us back on a two-night minimum for our reservation, a requirement that was (at the time of booking) not stated anywhere on the hotel website or the reservation website.

The two-night stay did not work with our flight schedule, so I offered to pay more money for the one-night reservation which we ALREADY MADE successfully.

This manager then proceeded to charge us the difference between what I offered and what the room rate was (to the tune of US $30) and to CANCEL our reservation, and e-mailed us that he did both. Why would one charge us money and cancel our reservation? Why would we pay for the manager cancelling the night which we already successfully reserved?

At no time did we indicate that we wanted to cancel the night, and we definitely did not offer nor agree to pay the hotel for the cancellation.

I could not have ever imagined someone so brazen at making up reservation rules, and then taking liberties with the customers' credit cards as Antoine did.

As a result, I no longer want anything to do with the hotel, and neither should you -- who knows, maybe at the time of your arrival the manager will invent new rules by which you will be charged additional costs that you never knew existed.

  • Stayed August 2013, traveled as a couple
    • Value
    • Service
Helpful?
6 Thank SRPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
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English first
Sydney, Australia
Level 6 Contributor
164 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 19, 2013

We lucked out here! Finding accommodation on-line @ Koh Phi Phi can be very confusing. We originally booked another hotel but cancelled and settled on Mama's. It is a bit of a walk (10 - 15 minutes) from the pier but worth the effort. Set on it's own private stunning beach it was heaven. The beach bar makes an amazing watermelon fruit shake which is pricey (100bt) compared to Tonsai but lovely on a hot day. There was 6 of us and we had 3 rooms (Comfort, Sea view & deluxe sea view). Personally I think the comfort was the pick, slightly less private but cooler and more spacious.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Allis0n_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 29, 2013

Mama is located on the left end after you've exited the pier, near the mountain. You've got pretty much everything you need, romantic dinner place by the sea, private tanning decks, WIFI, very clean rooms, huge comfy bed, great view from the balcony, good service, etc.

We were on C5, which is on the third floor and we love the view from the balcony. Service is great too! The hairdryer in our bathroom was not working and they handed another one to us almost immediately. There are also Yoga classes during sunset when the weather is good (unfortunately, we were there during the rainy season and did not manage to attend any). The bar by the beach offers a good selection of drinks. Gotta try the Mai Tai!

It's walkable distance to the other restaurants closer to the pier (8-10mins walk). Pretty easy to get to everywhere. Would definitely stay here again!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YvonneJaymie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 26, 2013 via mobile

We stayed at Mama beach residence for three days - and it was fantastic!

Room: we stayed in B1 which was on the bottom floor and was next to the restaurant. Was a great room, but the lighting was terrible.

Wifi: was excellent, got coverage everywhere, it went down one morning but was promptly fixed.

Food: breakfast was amazing. Great coffee and it was a refreshing change being able to order yoghurt, fruit and muesli after eating eggs for breakfast for two weeks straight! Dinner was a different story though each night we ate there the meat was cooked to death, you weren't able to order additional vegetables and the chef had no idea what seasoning is.

Beach: was great, didnt missing having a swimming pool at all. At the time we were there it was full moon tides so the water was way out by about 3.30.

Staff: the bar, cleaning and wait staff were wonderful. The woman on reception was quite rude and treated the other staff poorly.

All in all it was a wonderful stay there and I would go back again in a heartbeat!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesinaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holstebro, Denmark
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 25, 2013

Just stayed two days to discover Tonsai before sailing to Holiday Inn (still at Phi Phi).
Perfect place to stay in Tonsai in the end of the beach but also quiet.
Very friendly staff helping you all you want... almost. The help you to the boat after staying but don't get you at boat at arrival. Had to walk about 1 km (10-15 min) on a dusty/sandy road with heavy suitcases. No taxies or cars to help on Phi Phi!
Nice clean rooms and okay breakfast. No pool but clean beach.
The "city" is very dirty and we would not like to stay in that mess and noise and we happy to choice Mama Beach.
Remember to take the tough and long way to the Phi Phi View. Take about 30 min from Mama.
You will not regret it! Beautiful view.
We love Phi Phi... but not Tonsai.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 23, 2013

I really enjoyed the stay with family here this month. A friendly, efficient and well run hotel in a good location on the beach.
Rooms: modern, clean, well equipped with safe, tea/coffee facility, air-conditioning, fan, nice shower room & toilet.
Wifi: excellent coverage across the hotel.
Food: excellent breakfast with cereals, freshly cooked eggs, fresh juice, fresh croissant and pain au chocolat, toast, tea, coffee, fruit plate. Very friendly waiting staff. Lunch menu is vast with Thai and Western options at good value for money prices. Evening meal is very special, on the sun-deck next to the beach. Wonderful!
Service: it is sometimes a challenge to separate the starter course from being delivered at the same time as the main course but make it clear and it is no problem. Baggage service is great to and from the pier for the ferry.
Facilities: no pool but as the hotel is right on the beach and the water is warm and clean this is not a problem. Sunbathing deck is great although some additional sun-shades would be a welcome addition. Massage is also good.
An super place, and I fully recommend it to anyone.

Room Tip: go for a room that looks over the garden and towards the sea.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 24, 2013

My partner and I stayed at Mamas for 3 days and were not disappointed. After a ferry ride from Rassada port with Amandaman ferry (not great) we were met by a Mamas staff member to help carry our bags. On arriving we checked in easily and were taken to our room (B6) great views of the Beach and residence.

Our first day we spent exploring the island and bit of shopping. After a lengthy session of relaxing on the great decks and some cocktails from Mamas Cliff Bar, we had dinner at Mamas restaurant. A good restaurant and recommend getting a spot on one of the decks on the waters edge.

The second day the Mamas staff suggested a day long boat tour with Arisa tour company. They take you to all the great spots, Maya bay, Bamboo Island and a great sunset on the west side of the island. Tour includes lunch and drinks all day, some good local advice on snorkel sights and friendly and helpful staff.

We capped off our visit with a great dinner on the beach. Staff were always helpful, wifi worked well, room was a good size, comfortable, clean and well maintained and the hotel massage on the waters edge was great. Overall a great stay on a beautiful island, 3 days was enough for us but there are many scuba diving companies on the island. If we return to Koh Phi Phi we will be staying at Mamas.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnno_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mama Beach Residence

Property: Mama Beach Residence
Address: 199 Moo 7, Ton Sai Bay | Phi phi island 81000 Krabi province, Ko Phi Phi Don 81000, Thailand
Location: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #2 of 88 Specialty Lodging in Ko Phi Phi Don
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mama Beach Residence 3*
Number of rooms: 24
Reservation Options:
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Also Known As:
Mama Beach Residence Hotel Ko Phi Phi Don

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