We booked here last minute after arriving on Phi Phi island for 4 days and as a result were given a total of 3 rooms for the duration. Completely understandable, but the staff refused to discount the rate whatsoever for the inconvenience of having to check out and back in every day. The first room we stayed in had a leaking toilet- bad enough to flood the whole bathroom. I warned reception, purely out of courtesy so that the next couple to check in wouldn't have to deal with it, and a member of staff came, stared at it, and did nothing, but since we were moving rooms the next day we didn't really care. The next room had a leaking air conditioner - which was situated right above the tv (on top of a large desk), the kettle, the plug sockets, basically everything electrical. My partner had to get up in the middle of the night and move all of this to stop it getting wet. In general the rooms are all getting very shabby, they don't really reflect the price.The staff were grumpy throughout the stay, everything seemed too much trouble for them and I felt guilty asking for anything. The restaurant food was okay, about the same standard as everywhere else we ate in Thailand. It's right on the beach and candlelit so very romantic, but again the staff give fairly thoughtless service; my food would be delivered within 5 minutes of ordering whereas my partners wouldn't arrive until 30 minutes or so later, why not just bring them together? Ultimately though the resort is on a beautiful beach with incredible scenery, so if you can tolerate the staff and the rooms then its worth it.
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- Also Known As:
- Phi Phi Paradise Pearl Hotel Ko Phi Phi Don
- Phi Paradise Pearl Hotel