Beware if you are booking this resort through their website. Your reservation might not be respected by the owners. We booked this hotel 3 months in advance and got an email confirmation for the villa we wanted. I decided to follow up 2 weeks prior (thank God!) and got an email back basically ignoring our initial reservation, saying there is now 5 nights minimum stay and the resort is fully booked but they can offer us anther room (how does it even make sense??) I was trying to get more info and understand what happened to our original beach front villa, and after emailing multiple times kept getting the same ignorant response and not much detail. Did I mention there was no apology either..
Can you imagine the stress of finding out you don't have your honeymoon accomodations a week before leaving? Especially in the peak season.. We didn't want to compromise on anther room (they didn't even provide any details on it) and were really put off by the terrible service before even arriving there. After going through the search process again we were lucky to find a last minute room at another resort near by. We had to give up on our beach front bungalow dream, but I would rather stay at a reliable place than deal with a rude service.
I was really looking forward to our stay at Haad Son and wish they didn't cause us this stress. Hope the management will improve their booking system and service in the future.
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- Also Known As:
- Haad Son Resort And Restaurant
- Haad Son Resort & Restaurant Hotel Koh Phangan