I didn't think service could affect my review of any accommodation - and I am seldom to complain. Here's an overview of our stay: The sanctuary is beautiful, our bungalow (although about 600bht overpriced) was lovely to stay in. We were just above the shop/Internet cafe so it was a little noisey and not so private but I don't mind either of those things and it meant the walk to my room was always short. The room was clean and tidy and cosy. The bathroom hut was clean and when the hot water gas ran out it was promptly replaced. I'd like to thank the (few) staff at the sanctuary who provided assistance and service. The others who ignored me at the counter, told me they couldn't help me with organising transport to Bangkok, told me they would come see me to help, but never came back to my table and then ignored me at the counter hours later. This service was so disappointing it changed my view of my stay. Also as others have mentioned about the taxi boat my suggestion is to arrive during the day because as soon as night comes (7pm) beware of paying double to triple for the boat - we waited half an hour hoping other sanctuary guests would arrive so we could have a fairer price but no one else arrived within the hour. But the seclusion is what makes this special. The yoga class was also fabulous and the food and smoothies are great too!
- Official Description (provided by the hotel):
- Established in 1991 The Sanctuary is a unique beach front resort offering beautiful houses, comfortable bungalows and budget dorm beds & boasts a 300 + vegetarian and seafood menu & bakery. Offering a diverse Spa menu & Detox fasting center, day trips, Kayaking, snorkelling and our gym to encourage you out of your beach front hammock. An eclectic mix of guests ensures a special beach holiday. ... more less
- Also Known As:
- The Sanctuary Island Hotel Koh Phangan
- The Sanctuary Island Spa