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Kupu Kupu Phangan Beach Villas and Spa by l'Occitane
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Reviews (762)
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All reviewsprivate pooll occitanedeluxe beachfrontmain poolsunset baramsterdam barsunset viewthong salafew issueshotel poolturn down serviceamazing resortour honeymoonegg stationbreakfast was deliciousferry pierbeautiful room
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339 - 344 of 762 reviews
Reviewed February 1, 2013

We had a nice stay at Kupu Kupu. Facilities are nice and view from the room was awesome. The resort opened about a month ago and they were not ready.

Staff is still shaky on understanding basic English requests. Lighting in rooms is not very good. No hot water for beautiful bath tub and sinks. Small hot water heater for shower was adequate.

We made it clear we had a gluten allergy issue, manager who is American and purports to be head chef, said he totally understood and would serve accordingly. Each morning we were given wheat toast and I suspect pad Thai containing soy sauce, which contains wheat. Waiter could not understand request to poached eggs and brought an omelette. No bar and no safety railings at resort. Not friendly for anyone that has a handicap of any sort.

Staff was very warm and friendly, just not yet well trained and lack language skills. If you are running a high end resort, you need proper staff that can work with people from around the world.

We think the place has potential but needs to immediately address some basics and should have done so before opening in late December. A soap dish would be nice and more than one trash can in the large room would be good.

We had a nice meal at a funky little Thai restaurant down the beach and really enjoyed the Same Same Cooking School not far from the ferry dock.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Skc13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed today
Google Translation

Room Tip: Beste Kategorie Beachfront Pool Villen, 40 und 41 sind auch nahe am Hauptpool
Stayed: April 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile
Google Translation

Stayed: April 2018, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago
Google Translation

Room Tip: La Sea View Pool Villa numéro 55 est géniale. En hauteur et sans aucun vis à vis.
  • Stayed: April 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago via mobile
Google Translation

Stayed: April 2018, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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