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“Good conditions, but poor management”

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Beach Resort Hacienda
Ranked #87 of 132 Ko Pha Ngan B&B and Inns
Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good conditions, but poor management”
Reviewed March 10, 2013

PORTUGUÊS:
Estive hospedada no hacienda e o hotel tem boas condições,mas o dono daquilo é uma pessoa que está sempre a tentar vender tudo e mais alguma coisa. Senti-me um pouco desconfortável com isso... não nos deixou fazer o check-out à hora que queriamos, obrigando-nos a fazer mais tarde para termos de apanhar um taxi com ele no valor de 200 baths (4€) para uma distância de 5minutos de carro e 15 minutos a pé... uma vez que tinhamos horas para apanhar o barco...
Para mim não foi uma boa experiência estar naquele hotel.

ENGLISH:
I've been staying at the hacienda and the hotel is well placed, but the owner of what is a person who is always trying to sell everything and anything. I felt a little uncomfortable with that ... Do not let us check out at the time we wanted, forcing us to do later in terms of catching a taxi with him worth 200 baht (€ 4) for a distance of 5minutos by car and 15 minutes by foot. .. once we had hours to take the boat ...
For me it was not a good experience to be in that hotel.

  • Stayed February 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Ines_almeida_martins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (29)
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English first
Level Contributor
3 reviews
Reviewed March 8, 2013 via mobile

We payed alot to stay here over full moon party, and I most definitely think it was not worth it. The food is over priced and the service is awful at the restaurant. It's nice to not be on full moon beach I guess. The wifi sucked cuz it was so busy but otherwise it was clean and had a nice pool

  • Stayed February 2013
    • Value
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    • Service
Helpful?
Thank JessGriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 24, 2013 via mobile

Stayed here for 3 nights with my fiancé. We were staying in the resorts nicest room which very spacious with fantastic views out over the sea, plus a nice balcony. However the air con didn't work and the bathroom was just a tiny wet room. They seem to have real issues with the cleaners, rooms weren't ready until quite a while after check in time and our room was not cleaned once while we were there, nor were we given clean towels until we asked for them. One of the staff told us the cleaners were 'ridiculously under paid so hard to get them to stay'.
The restaurant was also disappointing, dispite the number of staff hanging around watching tv, it took ages to get served. Food was good but expensive for what it was.
On the plus side, the pool is great, big, deep and really clean, plus a pool bar.
This plus is just a little too laid back for its own good and could do with a real shake up.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClarisTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2013 via mobile

Fun resort with everything you need. Staff friendly from the off with plenty of English speaking. Rooms were cleaned as frequently as you wanted, diving company on site, restaurant serving good food. We were recommended the Mexican around the corner which was incredible. Reception staff arranged taxis at any time, sorted transport for half moon party. Would return, in fact.....tempted to beg for a job. May be back after Samui and Koh Tao

Stayed February 2013, traveled with friends
Helpful?
Thank Daizyavfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 3, 2013

"Hacienda Resort & Beach Club":

This place should be blacklisted as there is nothing good about it.

The rooms are not clean, the food is average and very expensive (almost only Western food and very few Thai dishes are available), the staff doesn't give a damn about customers, the location is bad.

And also "Beach": please take off this word as there is no beach at all but only rocks.

We have been travelling a lot in Thailand and in Asian countries, we stayed in very different places, very cheap bungalows as well as cheap hotels, the Hacienda is certainly one of the worst places we have seen so far. And it is far more expensive than other places we know in Koh Phanghan. And we are not looking for comfort but for cleanliness!

Room Tip: I really cannot recommend the Hacienda to anyone so no tip to help travelers choose a room: my only...
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  • Stayed January 2013, traveled with friends
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Helpful?
3 Thank EParsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ko Pha Ngan hotels

1 review
Reviewed January 11, 2013 via mobile

If your looking for a fun place to stay, the hacienda is the one to stop at. We stayed there for 4 nights during that time we did the open water dive course. Luke and Ally were incredible and treated u like family. If you want to experience some of the local life, give the hotel a go. The staff are so kind and it may not be a five star resort but for what you pay in cost to stay, it'd more than its money's worth. We are returning again and meeting up with friends back at the hacienda at the end of our holiday =)

Stayed January 2013, traveled with friends
Helpful?
Thank Alana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chertsey, England, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 8, 2013

I stayed here over Christmas and New Year 2012 and was recommended it by a friend who had come here in 2009. It looked great and Erika from the resort was very helpful and friendly before I came and during booking. There was a bit of a hiccup during booking in that I booked direct through their site and there was no indication at the time of any minimum booking period. Despite this, she allowed me to book 2 nights fewer that the requirement in this instance.

I also bought into the 'Hacienda Experience' which included a beach scuba dive with the Hacienda Dive School, an island tour and an all you can eat and drink night. The island tour was ok but in hindsight I probably would wait till I go somewhere to book excursions in future. I upgraded the beach dive to a dive at Sail Rock which was the best thing I did there. I swam with a Whale Shark, Barracuda and saw loads of corals and colourful fishes. I loved this part so much I upgraded again to gain my PADI Open Water Certificate which was well worth the £230 or so I paid in the end for it all. Sadly though the Hacienda Experience wasnt completed as none of the staff had a single clue about it. Certainly none of the other guests had even heard about it. For this part I am receiving a refund which is good.

Now to the accommodation. I booked a wooden bungalow with cold water shower. To be honest, I was dreading the cold showers for tens days. I was picked up from the port by the Hacienda taxi at no charge and check in was very smooth. I was shown to my room by Jenny and was a little perplexed when I was introduced to my room as one of the ones they get most complaints about! It was pretty ramshackle, in honesty I think my garden shed at home probably was in better condition. Still, it was spacious, had a fan and much to my delight, it had a HOT shower! I later found out it was the only bungalow to have one. So that made up for the condition of the shed.. sorry I mean bungalow! The cleanliness wasnt brilliant. The toilet hadnt had a good scrub in ages, the walls were dirty in the bathroom and I really was tempted to go out any buy a bottle of bleach and scrubber to give the bathroom a good clean. the floor was a bit gritty and there was an ants nest in the wall. I could live with all this though but what I found most inconvenient was the complete lack of anything to hang your clothes on or something to put your make up and possessions on like some drawers or a little side table. There was no mirror in the main bedroom and the light was terrible in there anyway. My clothes had to be folded and put on the floor or kept in my suitcase. So most of them were creased the whole time I was there.I was a bit disappointed also that there was no hammock on the veranda that I had seen in the picture on the website...but never mind.

Onto the staff... on the whole the staff were great. The english guys, Roscoe and Rob were very friendly, Rob being especially funny. Erika was lovely and the owner, Michael was welcoming and friendly. Over all, the Thai staff were friendly. However, they have no concept of customer service whatsoever. You would be standing at the bar waiting for some attention and could wait there several minutes before they even looked to acknowledge you. Even dinging the bell right next to them they barely flinched to react at times. The food service was pretty slow at times as well. The food was reasonably good, a bit pricey though. Not enough 'authentic' thai dishes for me so I went out as much as possible to eat. There were a few really good thai places just down the road.

The pool was great and I loved the pool bar. I was disappointed to see that there was no longer a beach when I got there. just lots of rocks placed there to protect the shoreline. That was probably the single biggest disappointment to me as my vision had been idyllic beach frontage that I could soak up. never mind, that's not the resorts fault. One thing that was really fun about the resort was that they had this little pond thing around the reception with those fish that you get in the fish pedicure places! this was a bit of novelty fun that I enjoyed a lot! Careful of the terrapins though, they might 'pedicure' your feet a little too far!

As for the area itself. Well there's not much to it unfortunately. I was a bit disappointed with it and it certainly wasnt what I had envisaged as the picture of Thai beauty. It was about a 20 minute journey to Haad Rin for the full moon parties so to be honest for all the reasons I ahve described above I think next time I will stay on the west of the island, somewhere like Haad Yao which was really lovely and probably 40 minute journey to the Full Moon parties.

Hacienda staff and pool - great but not what I wanted in terms of area sadly.

Room Tip: pay a bit more and dont go for the bungalows!
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  • Stayed December 2012, traveled solo
    • Value
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Helpful?
Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beach Resort Hacienda

Property: Beach Resort Hacienda
Address: 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Pha Ngan 84280, Thailand (Formerly Hacienda Resort & Beach Club)
Location: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #87 of 132 B&Bs / Inns in Ko Pha Ngan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Beach Resort Hacienda 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
At the Beach Resort Hacienda you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals, our mission is to exceed our guests expectations. With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Beach Resort Hacienda is the perfect place for your holiday. Beach Resort Hacienda is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin (Full moon party) Beach. The half moon, shiva moon, waterfall and jungle experience parties are all within a 7 minute drive. Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride. Our modern rooms are fitted with tiled flooring, private bathrooms and come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more   less 
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