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“Beautiful facility but the service needs work.”
Review of Maehaad Bay Resort

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Maehaad Bay Resort
Ranked #35 of 91 Hotels in Ko Pha Ngan
Reviewed April 17, 2014

My friends and I stayed at his resort for 3 nights. We had a really bad experience the first day. We couldn't find the driver who was suppose to pick us up at the airport for an hour and a half. We had a friend call the resort to report that we were still at the pier, they sent a another driver. When the driver met us, he made it clear he was angry even though he did not speak english. He sped up on winding roads and ran motorcycles off the road. It was quite a traumatic experience.

Once we arrived to the hotel, my room was very nice but I learned soon after that two of my friends' rooms did not have running water. Apparently, the majority of the resort was out of water. This lasted for about 5-6 hrs. The rest of the stay was average. Most of the staff is hard to communicate with since they have limited or no english knowledge. They also claimed their manager was out of town and they have very little authority on what to do. Not the workers fault, this is a problem management needs to address on how their staff handles situations.

The workers at the restaurant Kantiwit and Cee were very accommodating though and the deluxe rooms were nice. Also, right before I was about to leave and already sitting in the shuttle, the person who cleaned my room found my glasses and returned it. Other than that, this hotel needs to work on how their staff responds to issues.

Room Tip: beds were quite hard in both the deluxe and superior rooms. For a little more money, the deluxe roo...
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  • Stayed: April 2014, traveled with friends
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1  Thank LMIF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 7, 2014

Enjoyed our stay very much. Good service, nice rooms.
For some reason it is not common to explain how big the beds are, which is a factor when traveling with children. The two bed room plus extra bed we had easily sleeps a family of 5.
Ok, the beach may not be the best for swimmers, but for snorkeling it is good.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

We stayed for 8 nights in a deluxe room. The room was extremely spacious with a huge bathroom. Very nicely furnished with a huge bed. We also had a lovely two sided balcony with pool and sea view. My niece and partner with young child were staying in a superior room (slightly cheaper) but they experienced noise from adjoining rooms. We did not have any problems at all. We loved how peaceful the resort was and the beach was absolutely stunning and very unspoilt. The pool at the hotel was lovely (apparently the biggest one on the island!). The staff were all lovely and helpful. Breakfast at the hotel was fine but towards the end of the breakfast serving some things had run out but it wasn't a major problem. Breakfast was served in the restaurant overlooking the sea which is so lovely. There aren't a great deal of restaurants to eat at in the evening (although the hotel serves food and drink which is not expensive) but would highly recommend the Wang Sai restaurant which can be reached via a little bridge off the beach. At the far end of the beach is a little beach bar which serves great food.

We travelled to thong sala a few times which was a bit of a trek (20-25 mins drive) but the hotel would provide a taxis at a very reasonable rate.

We would definitely stay again.

Stayed: February 2014, traveled as a couple
Thank Heather539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014 via mobile

Stayed here for 12 nights with my partner and 2 year old son, with my family staying too in a different apartment. The main reason we chose here is because of the pool for our son, and was the best bit about the place, the temperature made the pool warm, sun always shining on it, right amount of sunbeds around for the guests staying (always enough for everyone) and extremely clean. Our room was lovely, although had an ant problem in a few areas but they are so tiny compared to ours here in the UK it didn't bother us at all. Our room was cleaned everyday and towels replaced. Everything worked well, balcony had a great view of the pool and sea and was shaded throughout the day. Only problem with where we stayed was the noise from either side of our room, the walls are quite thin and can hear even just talking which when late as night was quite annoying, so would recommend if you stay and have young children or enjoy your sleep to stay in the next level room which I think is called superior as they have no rooms either side and my family who stayed there heard nothing.
The staff here are fantastic, there is nothing they won't do for you and made us feel very special. They gave our son lots of attention which he loved, even down to the gardens always saying good morning and giving our son a playful high five! They have mine buses where if you book you pay 150 baby per person (around £1.50) to get into the main part of town which is about 20 minutes away so totally worth it as it is the same price as if you were to get a normal taxi but their driver is there all day waiting to take anyone who needs to go.
Lots of lovely food places around, we tended to eat indoors when we could though due to the a annoying flies wanting a piece of your food! The breakfast in the restaurant was standards, nothing special unfortunately, and there were a few days where it was all a bit manic and things had run out and not been replaced, seems to have been when the main man who did the breakfast was not there, but again, staff are so friendly you don't mind as much.
All in all, if you are a couple or family, the
is definitely the place for you. This was our 4th time on the island (1st with our son!) which is why we chose something a bit more "upmarket" but if we come back again we are likely to stay in the traditional Thai hut as its more of a Thailand experience that way, being beside the pool here you could have been anywhere. There are too many beautiful places on the island and you can easily become lazy and not want to explore as much sitting by the pool, but can't fault the place at all. Had an amazing holiday and thank you to all the lovely staff!

Stayed: February 2014, traveled with family
1  Thank carly5365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2014 via mobile

Great resort on One of the most beautifull spots on the Island. Extremely friendly staff, mostly competent aswell. Trainees at the reception who don't speak Englisch at all. Resort is two years old now, and already suffering from less care for maintenance. Rotten wood on the balcony's and the pool showers. Wiring still hanging out of te outside wall. The gym is pretty poor kept, and HOT ! Leaking airconditioning in the room, and no one available to fix it. All together a great location and place, but in strong need of good management and a maintenance plan. Otherwise, no four stars in the future......!

Stayed: February 2014
Thank Ribu1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014 via mobile

Spent two nights in this gorgeous resort right on the beach. You can walk directly from the restaurant to the beach. All the rooms are set up to have a great view of the pool or beach.

The hotel has activities like snorkelling, kayaking, walk the sand bar to the little island etc. it's in a perfect spot on the bay. The beach out the front is nice and quiet with flat calm waters for kids and a few waves breaking for the adults.
There's some little huts out the front of 'why not bungalows' next door offering massages for 200tb per hour that are amazing! They're right on the water and the sound of the water is so relaxing.

There's some great bike and car hire places immediately out the front of the hotel, and a convenience store with Internet cafe. On the beach there's also another little store and restaurant that's cheaper than the hotel and the food is great. There's also a few restaurants all within a 2 minute walk from the hotel. So while this isn't the most happening part of town there's still everything you need at the doorstep.

The rooms themselves are massive, and the bathroom so big you could have a party in there! The bed etc is really comfy and the room more like a small apartment than a hotel room. We spent the day working from the room and there was plenty of room for the two of us between the large balcony and the room itself.

All staff were lovely and really helpful and attention to detail was paid at every step. Even the complimentary shampoo etc smelt really expensive. I used it instead of my own shampoo and my hair smelt and felt great!

The only thing that makes this hotel not get a top rating from me is the restaurant and room service. While the food tastes great and is a great price its incredibly slow. We waited about 2 hours for a sandwich and pasta. The staff were very apologetic and offered out meal for free but its not alot quicker dining in in person. However the buffet breakfast is quite good. If the hotel could sort out the food issue it would be a 5 star review from me without a doubt.

I'll still stay there again. In fact it would be my first choice of accommodation on the island but I'll eat elsewhere.

Stayed: January 2014, traveled as a couple
1  Thank AussieAbroad011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

Would highly recommend this resort to anyone. Suitable for Family's, children, couples and friends. The pool is impressive and huge, so no worries about having to fight for a sun lounger. The grounds are beautiful and well cared for. Staff couldn't do enough to help you and we're most friendly and attentive. The room was lovely, modern, well decorated and always clean. Breakfast was substantial, all meals that we ate in the restaurant were of a high standard. The setting is very unique with beautiful views out over the Bay. The location is remote and we were glad to have hired a jeep to get out and about in the evenings for a change of scenery. All in all a very pleasant stay with no complaints.

Stayed: December 2013, traveled as a couple
Thank FiDickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maehaad Bay Resort

Address: 106/4 Moo7, Ko Pha Ngan 84280, Thailand
Phone Number:
Location: Thailand > Surat Thani Province > Ko Pha Ngan
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #35 of 91 Hotels in Ko Pha Ngan
Price Range: $93 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Maehaad Bay Resort 3.5*
Number of rooms: 48
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