We stayed here 4 nights. This is really lovely place with breathtaking view. But the maintenance is far too careless. It is so sad, because this could be 4 star resort easily with just little investment.
The place looks really good, everything is decorated with good taste. The pool area is pleasant but it has lost it´s glory days. The terrace is in bad condition and it should be fixed immediately! There is holes on the terrace wood and if you move the sun beds (as we did) there is a real danger that you end up stepping on one of those holes. That happened to my friend and she hurt her knee on the terrace woods. She got some scratches and bruises. The staff saw the accident and helped my friend up from the hole. We told them they should fix the holes a.s.a.p. Also the pool should be painted just like some paint would be needed in the bathrooms sink area.
The staff is ok but not really that friendly. They seem to be frustrated and tired. There is one guy who is really nice. He is working really long days and taking care also of the night guarding.
Breakfast is not included in the room rate. I had omelette, fresh fruits, cup of tea and a glass of orange juice. They costed 330 baht!!! It is a lot of money of a breakfast. We used also their laundry service. They charge 40 baht for the normal service. But if you want to get your laundry back at the same day it costs 80 baht.
There is no access to the beach. And the Baan Khai beach is not worth to go. And the wi-fi is working only on the pool area and the restaurant.
If you stay in this resort, it would be good if you are able to drive scooter. Otherwise you end up paying quite a lot of money for taxis. The taxis at Ko Phangan aren´t the cheapest ones. From Thong Sala pier it costs 100 baht/person to Baan Khai and also to Had Rin. We tried to negotiate to get taxi with 50 baht to Baan Khai, but they all are charging the same price. If you take a taxi to Had Rin from ViewPoint Resort, do not pay more than 80 baht. Taxis try to charge you 100 baht but do not pay it.
We walked 3 kilometers to Pharmacy and 7/11 shop. Then we took taxi back to ViewPoint REsort and the price was once again 100baht/person.
We took a taxi to Thong Nai Pan Beach and he asked for 1000 baht to drive there. We negotiated quite a long time and made a deal with the driver. He took us to the beach with 900 baht and for the return drive he took only 700 baht. We checked both beaches on Thong Nai Pan and liked the southern one more (Thong Nai Pan Yai). It is cleaner and it has nicer restaurants and bars than Nai Pan Noi. There was also some construction work going on at Nai Pan Noi.
Taxis are charging much more at Ko Phangan than on the other islands in Thailand. You should be negotiating to get a lower price. Otherwise the taxi rates end up to enormous amounts at Ko Phangan.