My boyfriend and I have just returned from a holiday to Koh Lanta. At first we stayed at the Lanta Castaway Resort for a week, before moving to Lanta Pavilion to meet our friends.
Well, what a difference! Although we were given a free pick up, we were extremely disappointed by the overall shabby appearance and lack of atmosphere at Lanta Pavilion.
The general up-keep of the resort is poor, with flooded dirt paths, overgrown gardens and litter just dumped outside the main reception buildings.
The pool, whilst offering a mix of sun and shade, was quite dirty and only had a couple of sun loungers. During our time there it was full of screaming children emptying buckets of water all over each other (and us!) as we tried to relax...
As for the beach, swimming was near impossible due to the number of large sharp rocks in the water, and once again, due to the extremely limited number of sunloungers and lack of umbrellas for shade, comfortable and relaxing sunbathing was difficult.
The restaurant is in a nice location overlooking the beach and offers a wide variety of dishes for standard prices, although the food is average and when we explored the surrounding area in the evenings, we found dinner was much nicer (and often more reasonably priced) in other places.
The rooms were definitely the best part of the resort. We stayed in the new "A" buildings and had good sized bungalows which were clean and quiet at night. These seemed much nicer than the older P bungalows which are closer to the beach, yet from the outside look quite cramped and dark.
Probably the most off putting part of our stay was the appalling customer service we experienced as a group. The staff at reception do not speak English and so when making enquiries, we were always told to come back after 6pm when the American manager would be back. This was not only inconvenient but also quite frustrating if your time on the island is limited. However, the worst part came when we decided to leave early due to the lack of atmosphere (the resort was nearly empty) and clear disparity with the actual hotel and what it was portrayed as on the website. We were given a penalty of having to pay for 4 nights whilst we only stayed for 3. This was understandable since we were leaving earlier than expected and normally shortened stays are not permitted. However the rude and patronising way in which we were spoken to by the management was unacceptable and left us with an extremely bad impression of the hotel's care for customer satisfaction.
Overall, whilst lanta pavilion is perfectly fine if you are looking for good value rooms and a resort on the beach, I would not recommend this hotel due to its lack of atmosphere and extremely poor customer service. Given that there are so many beautiful and relaxing places to stay on koh lanta (one of which - lanta castaway - I would highly recommend) there is no reason to stay here. We paid to leave early and continued our trip at a much nicer resort down the road! Stay away!
- Official Description (provided by the hotel):
- Steps from Klong Khong Beach this tropical resort offers, free pick up from the pier, free parking, free WIFI, outdoor adult & child pools, lantern lit pathways and our famous sun set restaurant. The resort also has a professional travel and tour advice centre and beachfront relax bar beside the swimming pool. The spacious and modern bungalows have lantern lit garden pathways with luscious green tropical gardens & outdoor veranda area offering a tranquil and peaceful setting. AIRPORT PICK UP / TRANSFER SERVICE AVAILABLE UPON REQUEST Ideally located in the middle of the West coast which is the side with all the beaches. The location offers relaxation and a good night sleep yet only minutes away from the action or steps away from spectacular sunsets on the beautiful Khlong Khong beach. Accessing the rest of the island is very convenient from Lanta Pavilion Resort as it is almost an equal distance to each interesting place on the island. The nature and scenery in the South, shopping and Saladan Pier in the north and the cultural villages such as Lanta Old Town, the chao lay village and the Thung Yee Peng Village. Each air-conditioned room comes fitted with a flat screen cable TV, free Wi-FI, fridge, mini bar, safety deposit box & en-suite bathroom with hot water and free toiletries. The beach front 'sun set restaurant" offers multi nationality dishes cooked from fresh ingredients. There is also a daily beach front BBQ with fresh "catch of the day" and night time fire show in high season. Laundry, dry cleaning, motorbike hire & massage services available along with many day tours and diving trips can all be arranged at the resorts reception. Important information: Please be aware that during the monsoon season (May - October), the restaurant is sometimes closed or open limited hours. The beachfront relax bar is open all year round. ... more less
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- Also Known As:
- Lanta Pavilion Hotel Ko Lanta