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“Great stay, great staff and management”

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Twin Lotus Resort & Spa by Burasari
Ranked #7 of 84 Hotels in Ko Lanta
Certificate of Excellence
Asia
Level 6 Contributor
179 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Great stay, great staff and management”
Reviewed June 11, 2013

Just came back from few days from there and despite the resort is fully finished, we really did enjoyed our great time there.
Villa 715 was just perfect and thank you so much for the nice upgrade. Breakfast is yummy as well the lunch and dinner we had. Our compliments to the Chef and his brigade.
All the staff we met was polite, friendly and with a kind smile.
Good job to all including to Matt, the Resort Manager who is doing his best to make the place the best he can as well our stay there.
Only one little detail, we met several times a very unfriendly Thai lady during this stay, never greet or replied to our greetings, especially at the restaurant as she was always on the phone and working there with her computer and all business belongings, we got the info that she is the owner representative, may we recommend her to stay in her office as the fact to use the restaurant as her office makes us uncomfortable. After all it is a resort where people usually should relax and not work... right?
For the rest, go for it. You will just enjoy it!

Room Tip: 715 was just unique!
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  • Stayed June 2013, traveled with friends
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Helpful?
3 Thank Chrisinasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Oslo, Norway
Level 5 Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 27, 2013

This is probably one of the best choices on the Klang Dao Beach, if you choose the villas close to the Beach, that is. We stayed in a beachfront villa right by the pool. Magnificent view and relaxing atmosphere. Pool area was not too crowded ond Our 3-year-old had a great time there.

The restaurant is really good, but it feels more like a 4-star than a 5-star experience. However, all the other places that we ate along the beach could not match the one at the Twin Lotus.

Highly recommended!

Area for improvement: I would have loved pro-active drink service by the pool.

Room Tip: Note 1: There is construction ongoing on the parts of the property that is furthest from the beach...
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank AceF1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pattaya - Amsterdam - Curacao
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 26, 2013

I have eaten at good and bad restaurants in my life but this has to be one of the worst.

We ordered a drink = they brought the wrong drinks. ok people make mistakes but it was a warning of what was to come.

we ordered an appitizer and main course.
both came at the same time.

I ordered the beef sate as a starter the plate was warm the meat cold = BUT THE MEAT WAS WELL DONE or in other words pre cooked. I sent it back to be made warm. and since it was there started on the main course a Thai curry. Twin Lotus must have thought I was a cow as it was so salty in was in edible - fit for a cow lick but not for humans. having owned a hotel restaurant can only think this was a warmed over frozen dinner as well.
My wife's crab was also salty and terrible and she left half on her plate
In place of the curry I ordered a tasteless hamburger and to be honest the fries were good.

When I complained to management about being served the appitizer and main course at the same time the waiter LIED and said we ordered it that way.

Bottom line we were taken for a very expensive ride of terrible food and high prices that we feel was not cooked for us but microwaved out of the freezer.

After we got home my wife went onto the street to order a real meal. Which fortunatly on Koh lanta is plentiful and inexpensive.

Never again and for you the reader save your money - eat elsewhere.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Dennis004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level 6 Contributor
294 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed April 14, 2013

Four of us stayed here for four nights. The resort is still in the throws of renovating. First two nights were spent in a superior room way in the back blocks of the resort which is quite a walk to the beachfront and restaurant The room was new and modern. The bed was comfortable and not like a concrete driveway! We had a little verandah with a big lounge. The bathroom was large but after putting up with the sewer smell we were updated to a garden villa for our remaining two nights This was really lovely. Huge room. Great channels on the TV. The lighting in the bathroom was really bad. So dark. The light switches for the bedside were only on one side of the bed.....very strange. This meant that you had to get out of bed to turn your side off if your partner was sleeping. Really lacking in any form of Thai decor. You could have been anywhere in the world. Not up to 5 star standard yet. Staff are lovely and some speak good English. Location is perfect. Right in the beachfront.

Room Tip: Superior rooms are a hike to the beach.
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank astra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 11, 2013

This is one of the most relax trips I have. no fuss, relax and everything is easy. Not sure why people will have impression of a resort without insects and wild animals. The resort will be a great place in a year or two. Staffs are friendly and eager to please (bear in mind most Thai wont speak queen english but they at least put effort to try to learn the language). Imagine you are in some country side in some other country, they might not understand english well too.
The resort provide bicycle for free, we cycled to Saladan daily to have light lunch /dinner and wonder around (small place -nothing much to shop - but that's the whole idea of getting out of the city right? ;)). Breakfast was ok, not much variety but suffient for a good morning. Tried dinner twice in the resort's restaurant, food was ok. Housekeeping staff was very attentive, though you need to ask for nternational adaptor and hair dryer but it was a quick delivery. Suggest for management to provide those things in the room. We come back to a clean room daily with a small suprise on the bed with towels arrangement.
Pool was great, there have garden pool and infinity pool. when you laze around at the beach staff will bring you some cut fruits.
You may certainly get proper sausage for you all day breakfast in Ocean restaurant in Saladan. Lovely place and friendly staff - love the Tom Yam soup there. Reasonable price.
I will strongely suggest for those who only want a quite, peaceful relax trip to go to Koh Lanta, party king and queen, keep out. ;D

Room Tip: get youself a garden villa, is nearer to the beach and reception
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank slq_dep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 5, 2013

We spent two weeks here. This resort is probably the finest on Klong Dao Beach, the longest beach on Koh Lanta. The resort claim to offer five star service and facilities, but in reality they are at best what one considers four stars.

GARDEN: The resort is quite nicely laid out, with plenty of lawns and palm trees. In theory this should have been a picture perfect place in paradise, however they have absolutely no clue about gardening, or rather how to keep this wast garden in shape. Every second palm tree is either dried out, or cut down so they no longer resemble a palm tree. Not a pleasant sight. In-between, the lawns are badly maintained and more than half dried out... yellow or brown.

SNAKES: Walking around in the resort it is advisable to watch every single step, and keep scanning right and left of the concrete walking paths, to watch out for snakes. We met a snake only a few steps from our bungalow. Not an experience that encourages one to simply enjoy the sun and the sound of flip-flops. The resort offers a service of club cars, that you can order to drive you to and from the gate (a longer walk). This helps ease off the tension walking back to the bungalow in the evening. During our stay, they were however broken and this service did not exist apart from the last two days. Remember to bring a good flashlight. Having said this, we appreciated that the resort management took this seriously and placed poison under our and neighboring bungalows.

BUNGALOWS: The bungalows are new and nicely designed. Interior is tasteful and by Thai standards very good. The bathrooms are nicely designed and very spacious. Air-conditioning works excellently. The staff makes different animals out of towels and places them on the bed. Impressive.

HOUSE KEEPING: The quality of house keeping is not very impressive (and now I am polite), apart from the towels on the bed. They clean only the areas that are easily visible, and not even those very well. Under the beds, there is al kind of litter and spider-web, clearly being there for months. They don't bother to check if the soap, shampoo and conditioner bottles need filling up. We had to ask at the reception for that, several times. One day, one of our sons cuddly animals was missing. It turned out that the staff had removed it from the room, when changing bedlinen. Lack of attention to detail. After escalating this through the chain of command, the little dog was finally found.

COMMUNICATION: Most of the staff speak only Thai, and understand at best a few word of English. When you talk to them, they have a very friendly attitude and smile. Later it turns out they didn't actually understand anything of what you say. This applies to front desk, restaurant and all other staff. Out of the more than 60 employees, 3-4 speak some English, a few more speak a few words, the rest nothing. So when they nod and smile, don't assume the things you have asked for will materialize.

MAKE GOOD: The resort's willingness to compensate for mistakes, or lack of service that was supposed to be included is minimal. My wife kept her iPad on the bedside table (where else), during our stay. The bedside table turned out to be made from wood, and although painted, give out some sort of wood liquid that reacted with the protective cover of the iPad. It was irreversibly destroyed. When checking out, we showed them the cover and politely asked for a compensation. The cover cost 60 USD and we asked them to knock 35 USD of the bill, something that we though was more than reasonable. It took the reservation manager and house-keeping manager half an hour to discuss the matter and they made the reduction only at the point when I told them that I will not sign the credit card slip (for the whole stay) at all, unless they make the reduction. Not very impressed.

UPGRADE: The resort is not difficult to persuade to upgrade you to a better category of room. They upgraded us to an Oceanfront villa, which we appreciated. This was also to some extent a compensation for the lack of the club cars. Otherwise it would have been a long walk to the pool.

BEACH: The beach is quite littered, and there is never more than a few steps between the empty cigarette packets, pieces of string, old plastic bags, plastic cups, pieces of burned wood, plastic seal from water bottles or the empty water bottles themselves. The resort simply dosen't seem to realize that the beach in front of the resort is a part of the product they are providing and that it might be a good idea to send out someone to maintain the sand in paradise beach condition. They do send out one or two people ever day, to gather the needles that have fallen off the trees since last day. Otherwise the sand would simply not be visible under the needles. Be aware of that the last 15-20 meters of the beach, until the waterline are occupied by millions of small crabs, that dig down into the sand. This is the case during the afternoon, when the water is low. Even though this is quite an exciting sight, personally i prefer to walk on sand into the water. Not on crabs. They are tiny (0.5-1 cm, quarter of an inch). They don't make any harm to you. But it is not a very nice feeling walking on them, which is unavoidable if you want to get into the sea. The sea is quite shallow for at least 75 meters, perfect for children. However forget about clear blue water. The waves make the sand mix with the water and it is always more or less muddy.

POOL: There are two large pools. The main one, is very nice and excellently maintained. It gives an illusion of being one with the sea. In the middle of the pool itself, there is a spacious confined area of little depth, perfect for children and adults as well. All in all, this is one of the best features of the resort. By the pool, you can borrow surfing equipment, things for snorkeling, mountain bikes, kayaks and a variety of other things absolutely for free. This is very nice.

POOL BAR: This is probably the only five star part of the resort. The staff is impeccable in dress, professionalism and service attitude. Under the command of the experienced bar manager Sha, the pool bar turns out fruit shakes, cocktails, anything else you may want to drink and a selection of dishes from the pool menu. All prepared and delivered with perfection.

Breakfast is excellent.

Room Tip: What the resort calls Ocean Villas, is just a category. Some of them located quite a distance fro th...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
10 Thank Cachorron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 31, 2013

The hotel is still in the work up phase of a recent renovation so not all the facilities are ready yet and there are still a few teething problems. That said they seem to be making a fair amount of progress as many of the issues featured in previous comments, eg slow check-in, have been addressed. As it is not fully operational there are very cheap deals available at present and unless a working spa is a dealbreaker for you I wouldn't be put off. The location at the top end of Klong Dao beach is extremely good and the beach itself is clean & safe with many nearby bars & restaurants. The staff were helpful & friendly although perhaps a little passive when it came to pitching things such as drinks (not always a bad thing from the customers point of view more puzzlement that the hotel doesn't try to extract more revenue). The hotel bar & restaurant are roughly twice the cost of the place on the beach, which is pretty standard in my experience. The resort is pitched as a five star which it really won't be even when up an running, more a creditable four star; again I wouldn't let this be a dealbreaker unless you are the kind of snob who only stays at five star resorts or perhaps like the anonymous luxy of that type of place. Our room was beautifully furnished and cleaned to a high standard every day with none of the other issues reported by other travellers; we could, of course, have just been lucky.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twin Lotus Resort & Spa by Burasari

Property: Twin Lotus Resort & Spa by Burasari
Address: 199 Moo 1 | Klong Dao Beach, Ko Lanta 81150, Thailand
Location: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Ko Lanta
#4 Luxury Hotel in Ko Lanta
#6 On the Beach Hotel in Ko Lanta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Twin Lotus Resort & Spa by Burasari 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Twin Lotus Resort, Koh Lanta is re-opening its doors in late 2012 after a full renovation and the addition of newly constructed Villas and facilities. Situated on 12 acres of gardens and a 3-kilometer white-sand beach, new facilities include a brand new Spa & Wellness Center as well as Beachfront Bar & Restaurant. Villas are located on the beachfront, as well as in the gardens and overlooking the canal that runs through the property. Please note that according to resort policy, Twin Lotus welcomes guests aged 18 and over only. ... more   less 
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Also Known As:
Twin Lotus Hotel Ko Lanta
Twin Lotus Resort And Spa
Twin Lotus Ko Lanta

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