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“It's okay”

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Rawi Warin Resort & Spa
Ranked #15 of 84 Hotels in Ko Lanta
Certificate of Excellence
Telluride, Colorado
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It's okay”
Reviewed November 11, 2013 via mobile

I expected better since the price I was paying, but it was rather disappointing. The rooms are beautiful, all though this is a HUGE resort and there are a lot of people. The rooms are quite a hike as well. I had to walk up 4 staircases to get to mine. The staff is okay, not overly helpful and service is disappointing. Susie at the front desk was helpful and I liked her recommendations. There was no real personal touch to the resort and it's crowded. Expect to be poolside with crying children all day long. The biggest disappointment was upon checking out I paid $200 usd for laundry, room service, pool service, restaurant, etc. and the hotel staff didn't even offer to carry my bag or hail me a tuk-tuk. I had to walk out to the road with all of my stuff. There are much better resorts on the island.

Stayed November 2013, traveled solo
Helpful?
2 Thank Hennessg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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842 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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penang
Level 6 Contributor
116 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 9, 2013 via mobile

The hotel is about6 25 minutes ride from Saladan pier. Located by the beach with beautiful view of the sunset.

The crew were helpful butThe rather slow in providing the service. Nevertheless, they understood English quite well.

The rooms were beautiful and spacious. The room service was slow. Buggy service were always available to the rooms as some were located up the hill. Walking up to the room was nice too.

The complimentary breakfast was good.

The Spa was awful. Do not go to the Spa. The masseuse were not professional and lousy massage. Not recommended at all. Waste of money.

There is no shuttle to Saladan pier. Have to pay 400 baht. However, bike rental was only 200 baht per day just outside the resort. You can go around the island with that.

Do not get the transport back to krabi from the resort. It costs 2200 baht, sharing. The VIP shuttle will cost 3400 baht. If you but it from Saladan pier, its only 300 baht per person and they will pick you from the resort.

Overall, this is a luxurious getaway with few more fine tunings to be done. It would be nice if they provide free shuttle to Saladan at least twice a day.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drnara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 8, 2013

If you are looking for 5 star luxury do not book and go elsewhere.

We booked this resort based on everyone's reviews on trip advisor and the beautiful location however it was a massive disappointment. The amenities are excellent and rate 5 star such as the cinema room, tennis courts and pool however the room and service lacked terribly.

The room we originally had was disgusting and would not rate 5 star, the room had terrible damp which stunk the room out and the bed sheets were wet. On complaining the staff took a long time in finding us another room, asking us to stay in the stinky room until they found us another one. They took ages to the point where we had to go down to reception to ask what was going on. Staff just smiled, laughed and no apology. Eventually we had another room with no damp, and had a great view of the ocean, however the toilet was broken and wouldn't flush, this had to be repaired twice, the curtains were hanging off so we had to fix them, the safe broke within days and had to have batteries replaced, the fridge full of overpriced soda was over a year out of date, and the beds where the most uncomfortable piece of rubbish we've ever slept on. Sleeping on a concrete floor would have been more nicer. We've stopped at 2 star guesthouses and had better beds.

The beds where never changed either even though they said they did it daily, never replenished the shampoo and shower gel until we asked for some more.

To make matters worse on our day of leaving we came back from breakfast to find mouse droppings on our bed, so not only was the room falling apart we were sharing it with rodents.

So on reading my review think twice about wasting your hard earned money on this supposed 5 star resort.

If you do decide to go here then go outside for food, it's nice and cheap.... Turn right out the resort and 2 mins down the road is River Sand restaurant. Tasty food, great portions and great price.

If Rawi Warin spent a bit of time looking after the rooms and the service was better than it would be worth the money, as it stands the rooms are 2 star standard with a 5 star pool. Real shame.

Room Tip: Book a room without damp! Higher floors have stunning sea views.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hyperbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rawiwarinkrabi, Manager at Rawi Warin Resort & Spa, responded to this review, November 11, 2013
Dear Hyperbabe

Im sorry to hear your points about the rooms and you can be rest assured we will follow up on all points, and make sure this is improved and acted upon.

we value all our guests points and we will make sure we will act to improve the service to our valued guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 6, 2013 via mobile

This was a lovely relaxing place to stay. The VIP transfer from the airport in Krabi was very comfortable, as was our room. We had a sea view villa, which is worth mentioning was high up on the hillside. We were happy to walk up to this but many tourists seemed to prefer getting a lift from one of the many golf carts the staff were driving around.
The pool and beach area were great, as was the food served in the restaurant. It wasn't peak season so some things were closed- notably the hilltop pool and some of the bars/restaurants associated with the hotel. This was also reflected in the surrounding area, with many of the local restaurants only starting to open towards the end of our stay as the area got busier.
The hotel restaurant staff seemed quite disorganised- I'm used to Thai service being slower than in the UK, but this was worse than average. Still, not more than a mild annoyance during an otherwise very relaxing stay.

Stayed November 2013, traveled as a couple
Helpful?
Thank costyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 31, 2013

My husband and I stayed in this resort first week of October. We chose to stay here because of the good reviews that we read.

The Good
• Their facilities were ok and well maintained.
• The cleanliness of the resort is very remarkable. The garden and swimming pools are well maintained.
• Food and drinks are reasonably priced. It’s not cheap; but it’s worth it. They take special meal request if you want something that is not in their menu.
• My husband and I enjoyed drinking cocktails and having meals by the pool after a tiring Koh Lanta day tour.
• The place is not crowded and relaxing. It has aircon and cable TV.
• Even the food was nice, they serve very long time even for just a drink.

The Bad
• There are only few staffs can communicate well. Like their Restaurant manager who keep on saying YES but apparently he doesn’t understand. We ordered a bottle of wine and he just gave us a glass of wine. We said not spicy cook but still spicy we ended up canceling our order. He doesn’t even know type of coffees they have.
• They provide free WIFI; however, it was extremely slow.
• Their car service inside the resort was a little bit slow. It took 30 minutes before it came to us.
• They have DVD player inside the room but no DVDs to borrow.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

We had a great time: the scenery was breathtaking, the facilities excellent, and the staff were very helpful and friendly. Mr Gerry in their library and fitness are the most helpful and charming. The welcome party was very warm, with the managers personally greeting us.

What was nice about our trip is that the resort evoked so many fond memories of our honeymoon. From the villas to the golf cart that initially brought us to our original deluxe room, the concept of luxury resort is embedded in the facilities and services offered by Rawi Warin. Also, since it was off-peak, I observed that some of the staff were a little too casual. I personally do not mind this arrangement, though, since I like the staff who served us diligently. But nevertheless, other guests might not have been comfortable with this arrangement. There was also nothing extraordinary about the food. The choices were limited; other ordinary hotels provide better fares, in my opinion. Finally, I simply could not put my finger on it, but the villas and other amenities seem to lack the warm hues distinctly. Of course,

All in all, I still give my experience at the Rawi Warin resort five thumbs (and toes) up (I have to borrow one more thumb from my hubby for this). The entertainment during dinner was upbeat but at the same time mellow, just appropriate for the warm, balmy weather. We also had fun time playing table tennis while my husband is in their fitness.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DeBennyBliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 24, 2013

I was a little skeptical booking this hotel after reading the reviews, but as soon as we pulled into the resort our minds were at ease. The resort is beautiful and very well maintained. The service from the staff was the best we had anywhere on our Thailand trip! On check in, even the chef came and introduced himself (I think his name was Martin) And he didn't disappoint! The food was amazing including the buffet breakfast each morning. The rooms are beautiful each with their own balcony. We hired motorbike (scooters) from the hotel for B250 for the day. Its a great way to explore Koh lanta and recommend to everyone. Will definitely be back!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rawi Warin Resort & Spa

Property: Rawi Warin Resort & Spa
Address: 139 Moo 8 | Krabi, Ko Lanta 81150, Thailand
Location: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Ko Lanta
#8 Top resorts Hotel in Ko Lanta
#11 Romantic Hotel in Ko Lanta
#12 On the Beach Hotel in Ko Lanta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rawi Warin Resort & Spa 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
The Rawi Warin Resort & Spa offers a luxurious escape from the stresses of the modern world. Situated on 34 rai of land, into the foothills of the Koh Lanta Yai and overlooking the crystal waters of Klong Tob Bay, this beautiful, award-winning resort offers a choice of rooms, each with its own distinct style and ambience, numerous sports activities, superb dining options and private swimming pools. ... more   less 
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Also Known As:
Rawi Warin Resort And Spa
Rawi Warin Hotel Ko Lanta

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