I'm currently sitting in my amazing garden pavilion room which is huge with an incredible bathroom and terrace, with wonderful aircon keeping me cool while I relax after a day at the pool. This place does live up to the hype. My new wife recently wrote a review titled "not amazing" which pointed out a few improvements that could be made, for example the choice of food to cater to all dietary requirements. As mentioned in her review, I'm a Muslim and was told I was eating chicken when in fact it was pork, however, the staff were very quick to apologise for the mix up. Having written her review while we were still here, outlining a few concerns that she had, we were both surprised and delighted that the customer manager, Ned and general manager, Stefan, both came to talk to us to apologise for the mix ups and even thanking us for pointing out improvements. They even offered us a lovely table at dinner on them, a very nice touch which we both appreciated lots. This also shows that these guys are very much on the ball and like to make sure that all customers are completely satisfied. In fact upon arrival, Stefan came straight over to greet us, tell us where everything was and assure us that should we have any questions, he would always be on hand, a great touch for a general manager.
I have to say that the staff, everyone from the cleaners to the top management say hello and check how you are, one guy in particular whose name I need to find out (who brought us our room service each time with a great big smile and always asked how we were, what our plans were, even offering advice about weather), Wit the excursion guy, Ned the manager, one of the waitresses who knew exactly what we wanted when we sat down, in fact all of them have been so brilliant and will bend over backwards to make sure your stay is the best.
Oh and pop by the massage booth near the sundown bar for the best massage you will ever have for a very reasonable price too!
A lot of people worry about the weather but we only really had one day of rain and the sunshine has been fantastic! The hotel even offers a 1000 Baat refund per room for each day of rain, which we thought was brilliant but luckily we haven't had to take them up on!
Great hotel made better by great staff. All they need to do is put more options on the menu that cater to everyone but that's it! My missus can just be a bit picky sometimes!
- Official Description (provided by the hotel):
- The Layana Resort & Spa is nestled on Koh Lanta Yai Island in Mu Koh Lanta National Park. The park is a marine archipelago, home to verdant tropical rainforests and undersea kingdoms of colourful coral rich in natural marine diversity. The resort enjoys a spectacular beachfront location on a 3-kilometer long white sand beach, situated about 2 hours south of Krabi International Airport. Environmentally-conscious design throughout the property results in a simple and elegant Thai atmosphere; alfresco architecture combining with contemporary design to provide an open, cool and natural feel. ... more less
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- Also Known As:
- Layana Hotel Ko Lanta
- Layana Ko Lanta