Stayed here as part of our honeymoon. Warning signs should have been when communication prior to arrival was very poor (apart from when they wanted our deposit paid), but I was shocked on arrival at how bad the customer service was. It was the only time in our two week holiday that we experienced rude and unhelpful Thai people.
We were due to be picked up from the afternoon ferry from Phi Phi. There is only ONE afternoon ferry from phi phi. However we weren't picked up, we were left stranded there whilst all the taxis told us, quite rightly, that baan pakgasri were not going to pick us up. We eventually gave up waiting and got a tuk tuk to the hotel where a stand off emerged where the hotel showed us typing in thai saying 12.30 was when we were due to be picked up. Where this came from who knows, but they said they were there at 12.30 and we didnt turn up. Rather then coming to pick us up from the actual afternoon ferry they just didnt bother! They then refused to pay the tuk tuk driver (250 Baht!!!) and also refused to take the money off our bill if we paid him, they were extremely rude with alot of shrugging of shoulders and a total lack of care when I burst into tears after being stood there for an hour. If we hadnt paid a deposit already then we would have walked away at this stage but as it was it was nearly 6pm and the beach looked nice we stayed and hoped for the best. We were wrong.
Anyway, we eventually got our room, right beachfront. It is shiny and new on the outside, however it is all for show. The doors are badly fitted letting in all insects and we got badly bitten. As others have said they only supply a thin sheet and so it is too cold at night with the air con on but too warm without it. I think it is their attempt to save money on air conditioning! The bathroom STINKS of urine, absolutely disgusting, and there are cockroaches (we didnt see any inside any of the other hotels in the rest of Thailand). There is also a step in the bathroom that you constantly stub your toe on as it is in a really inconvenient place that trips you up constantly. They advertise the jacuzzi bath however the water pressure is so poor it would take you an hour to fill the bath! The hot water also switches itself off all the time and has to be reset every time you use it. Same for the aircon, it will not automatically turn on, so if the power goes, out goes the air con. The whole thing is put together cheaply for maximum profit with no care or detail to anything. There are no beach towels, just two small bath towels, so you have to go buy your own. Things like water glasses are not cleaned or replaced and we were here for 5 days. They tell you your room can only be cleaned at 10.30am or 2.00pm however you may as well ignore this as the room will be cleaned whenever they want. I have stayed in many budget properties but none have been as bad as this place. It is not even cheap compared to other properties in the area, in fact it is quite expensive (about £70 a night). The breakfast is basic but is actually quite tasty.
If you are a backpacker then you may find this place quite nice, but I would strongly recommend that you do not stay here. The beach itself is lovely and it is a perfect location on Koh Lanta, nice and quiet, nice warm sea, good restaurants and great atmosphere. But I seriously advise you not to give these people your money. And if you do stay here, dont book anything through reception as they add an extra 50-100 baht on top of everything that none of the other shops/hotels in the area charge! Just go next door to the Pink travel shop where everything is cheaper. Also, if you do stay here, and you have any kind of problem, be aware that reception wont help or assist you as they are only interested in your money, they have no interest in customer service or repeat business. I cant emphaise enough how much this place upset me and put a dampener on our visit to Koh Lanta, which is a shame, as it is a lovely island and Klong Nin the perfect place to have a honeymoon. The area is brilliant but there are far nicer places on this beach that are either far cheaper or on a par price wise but much nicer and everyone else we encountered on this island was lovely and helpful, something you wont find at this place!
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- Also Known As:
- Baan Pakgasri Hideaway Hotel Ko Lanta