We also ended up in a room overlooking the construction site. The receptionist said that construction only happened between 9am and 5.30pm. This was simply untrue, construction started at 6.30am on both days of our stay. The room was tired, shabby and in disrepair (a broken tap and shower head). There is no insulation so the noise of traffic on the hill to the rear of the resort is heard through the night. The breakfast buffet is below average and on each morning we were constantly having to ask for plates, cups, cutlery, milk etc. as the staff struggled to cope.
My biggest criticism of the resort is the attitude of the staff- in particular those on the front desk. They simply don't care. Our concerns about the construction and request for an extra bed (we had booked a twin room but were given a double for my teenage daughter and my female friend to share) were greeted with complete indifference. We were told that unless we paid for an extra bed we would not be given one. We ended up paying the extra so had a double room with 2 guests and 3 bed spaces. They simply don't care what their guests think.
Avoid this resort at all costs.
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- Also Known As:
- Amantra Resort And Spa
- Amantra Hotel Ko Lanta