We booked for 2 nights via agoda only when we arrived they said they had no rooms and that there was a connection error with agoda thus the confirmation was given despite having no rooms. They then sent us to another hotel for the first night which was very far from everything and the beach at the hotel was horrible. We were told we would have a buffet breakfast but in the morning they told us it would be 200 baht refusing to accept they told us it was included. The second night we were taken back to lanta beach hotel for the night. Upon check out we asked if it were ok to check out 1 hour later as our transport to the pier was at 12 check out was 11. The hostess said no but once remained of our problems on check in they told us it were ok to keep the 2 rooms we ha booked until 12. At 1115 my friend was abused in front of other guests by the hostess as she wanted us all out only into one room
Despite saying we could have the 2. The restaurant on 2 occasions charged us for items on the menu that we didn't order or were already part of the breakfast package we ordered. All in all it's a nice hotel but shame about the disorganisation and lack of sympathy from staff!
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- Also Known As:
- Lanta New Beach Bungalows Hotel Ko Lanta