We booked this guesthouse on agoda and checked in for a 2 night stay in a superior queen room with a private bathroom and hot water shower. Upon check in, we were told that the hot water was broken and if we wanted to have a hot shower we would have to go upstairs and use the shared bathroom that the other rooms share. At first, I accepted this but upon thinking on it I realised that I had paid extra to have a private bathroom so went to discuss it with the owner. As they were full, she couldn't move us. After a lengthy discussion, her and her sister decided that an appropriate amount of compensation (as they had already received our money via agoda) was 30 baht ($1) a day. I'm sure that we were given the broken room as our money was already received and I said to the lady that "if you didn't already have our money we would leave and go somewhere else". This is what prompted the giving of 30 baht a day.
We decided to have lunch at the hotel as we'd travelled for 6 hours and it was easy. My fried rice was boring and service was slow. I ordered a large bottle of water - "no have, only have small" so I ordered a small bottle of water. After 10 mins of waiting I went to the fridge and got it myself, none of them were even cold.
Large tv (albeit with one English Channel)
Decent wifi strength
Rock hard bed
Walls that don't go all the way up in the bathroom so smells dissipate across the room
Door that closes by padlock only and thus can be opened a little
Barking dogs in the hallway directly outside the door that wake you up multiple times a night (owners dogs and they didn't try to silence them). Also some very loud people in the middle of the night. I think it's the owners locking the place up.
Our room wasn't made up, not even new toilet paper was given.
No hand soap for the wash basin
Additionally, we booked a scenic boat trip with the owner. She seemed very disgruntled that she actually had to do something. She phoned the man and he came to collect us. I only speak very basic Thai but I distinctly heard the words for 300 mentioned at least twice. We were charged 400. 100 baht cut for a phone call? A bit much.
The icing on the cake is when we checked out. We asked if we could sit in the restaurant and order some drinks (eg be paying customers) and we were told yes, but that a tour group was coming and we needed to be gone by then. It's not like we were just asking to sit for free, we ordered drinks.
Very unhappy, wouldn't recommend this due to the poor attitude of the staff. For the price, the facilities aren't great.
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