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“Awful”
Review of MGM Beach Resorts

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MGM Beach Resorts
Ranked #1 of 1 Hotels in Muttukadu
Certificate of Excellence
Reviewed February 8, 2014

This hotel does not have it. The location is good as it's right on the beach, unfortunately it is too dangerous to swim!
We stayed in an adequate little thatched cottage BUT we had no hot water and the fridge didn't work AND half the plug sockets were not working also! We complained to the management but they did nothing!
The food was okay but nothing special. Don't make the mistake we did and order a bottle of wine. It tasted of vinegar and we sent it back. luckily for us we did, as we found out it would have cost us £45 and this was a cheap wine!!!!
The hotel is more suited to families as there is an amusement park attached, fortunately there was very little noise and it didn't disturb us.
We wanted to go into Mamallapuram for a few hours and we found it was a little further than we thought. We booked a taxi from the resort it appeared on the surface to be expensive. 1800inr but quite by accident we found out that we had it for four hours, no one at the hotel told us this, so we were able to use it to go from place to place.

Room Tip: don't go there but if you do the thatched cottages are newer but make sure the hot water is work...
  • Stayed: January 2014, traveled with friends
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Thank 19catkiss19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded February 13, 2014

Dear Guest ,
Firstly , I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you , to have helped us to throw light on areas which valued guests like you expect at our resort.

Your valuable feedbacks have been shared with the concerned departmental heads and assure you that corrective action has been initiated.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (804)
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618 - 624 of 804 reviews

Reviewed February 6, 2014

The location of the MGM Beach Resort is really nice at a beautiful beach (where unfortunately it is not possible to swim). The setup of the rooms in little bungalos is nice, rooms are clean and ok. Service is partly nice and ok (the catering service at the conference room was oustanding). But unfortunately this is not true for all parts of the hotel. Several people from our group complained about internet not functioning. There were lots of promises to change that, but no change occured during the week (being on business trips functioning internet is essential to me).
The staff at the restaurant/bar is very often completely ignoring the guests. I have rarely seen such an unattentive restaurant staff.
Also for changes in the invoice I had to struggle for months to get them done. Despite the beautiful location of the place I would not want to go back there.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
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Thank Chiemgauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded February 6, 2014

Dear Guest ,
Firstly , I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you , to have helped us to throw light on areas which valued guests like you expect at our resort.

Your valuable feedbacks have been shared with the concerned departmental heads and assure you that corrective action has been initiated.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Had been there as part of an office get together and had a wonderful time! The buffet spread was good. Great location with the cleanest beach stretch i have seen in all of Chennai. Go there for the perfect get-away from all the city bustle.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shreyarkrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded February 6, 2014

Dear Guest,
It fills my heart with joy and words impeccable that we express our gratitude to guests such as you .
These kind of motivating feedbacks makes us work even more harder to ensure TOTAL HAPPINESS at all our guests at all times.

Our entire team is very happy to have served you during your stay with us.
Team MGM look forward towards welcoming you back.
With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Stayed at the Resort for two nights during a reunion meet. Check in was quick and the staff was courteous and friendly. Being a foodie I made my way quickly to the Resort's Restaurant for diner and was completely put off with the food. It was not at all good and not up to the mark. I thought I will wait for the breakfast to decide upon my observation. Room was comfortable and nice, the air conditioner was good. Again breakfast in the morning let me down completely. The organisers of functions put the music so loud that all the rooms Echo with this music. The Thai massage is something one should try as it is really amazing.Once again I would like to advise to the travellers that if you are looking for relaxing near the beach and a good room please visit this resort but if you love food you are better off going out to some good restaurants outside the premises.

Stayed: February 2014, traveled with friends
Thank Piyush J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded February 6, 2014

Dear Guest ,
Firstly , I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you , to have helped us to throw light on areas which valued guests like you expect at our resort.

Your valuable feedbacks have been shared with the concerned departmental heads and assure you that corrective action has been initiated.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Very nice park with the best entertainment as there was RUSSELLS circus, but the service and the manners of the staff at the restraint really upset my family as it was very slow, waited over 1hour for water and felt we was nothing.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rcfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJayaShankar, General Manager at MGM Beach Resorts, responded to this reviewResponded January 30, 2014

Dear Guest ,

Firstly , I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you , to have helped us to throw light on areas which valued guests like you expect at our resort.

Your valuable feedbacks have been shared with the concerned departmental heads and assure you that corrective action has been initiated.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014

I came here with half hearted and now i am convinced, I will never come here again.
Goods:
1.Nice place they got here,beach,pool and lots of grass all around.
Bads:
1. Awful reception. If you expect courtesy, you will not get much.
2. Swindlers, I booked a Park view suite and their website said its Rs 9000 for 2 days and i used my credit card to pay. But when you checkin, they said it is Rs 13000 includong tax.
3. It was said , I will get a park view, but when i opened my french windows, all I got was an empty patch of land with no vegetatation.
4. Food was okay, I had only a breakfast buffet. for dinner thay sais they serve only buffet and no ala carte. All we wanted was a couple of chapathis on the beachside. we had to go out to have dinner.
5. its a beach resort, but you are not allowed to dip your feet in water. A security watches you to nake sure you do not cross the line which is well away from water. Good security, but it dies not make sense in a beach resort.
6. To top it all, I missed my room keys somewhere. When I informed the reception, the first reply I got was I have to pay ₹1500 for the keys. Then the receptionistasked someone on phone to open the door for us and i went to my room.We waited for 15 mins no one came. I had to go back to reception and ask again , which is a sort of 5 mins walk from my room.The phone procedure happened again and when i came back, my wife and 2 year old kid were stillstading outside. I had to complain to 2 more people before I got in. Patbetic experience.

May be the stay worked out for other people, but it certainly didnt for me.I will never come back to this place.

1  Thank Samatharman
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded January 22, 2014

Dear Guest ,
Firstly , I would like to thank you for time you have spared to share your experience with us.
We are indeed very grateful to you , to have helped us to throw light on areas which valued guests like you expect at our resort.

Your valuable feed backs have been shared with the concerned departmental heads and assure you that corrective action has been initiated.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2014

Stayed at MGM for 4 nights, nice beach resort, with plenty to do for kids. What I liked best was their friendly maintenance staff, ably led by their manager maintenance, who went out of their way to make our stay comfortable. Took the resort cab to Pondicherry and the driver was very friendly and very courteous. Rooms are ok, not too good, not too bad, bathroom could be much better, but location, staff and things to do at resort makes it a good place to stay.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Punit786935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGMHotelsIndia, General Manager at MGM Beach Resorts, responded to this reviewResponded January 22, 2014

Dear Guest,
It fills my heart with joy and words impeccable that we express our gratitude to guests such as you .

These kind of motivating feed backs makes us work even more harder to ensure TOTAL HAPPINESS at all our guests at all times.

Our entire team is very happy to have served you during your stay with us.
Team MGM look forward towards welcoming you back.

With Warm Wishes and Regards.
Sunil Tandon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Beach Resorts

Address: 1/74, East Coast Road | Chennai, Muttukadu 603112, India
Location: India > Tamil Nadu > Chennai District > Muttukadu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Muttukadu
Price Range: $82 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — MGM Beach Resorts 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Perfect Gateway- Sun-drenched Beaches & an Oasis of Calm…Golden sands run like a luminous ribbon, gift-wrapping the exquisite MGM Beach Resorts, even as lapping waves of the Bay of Bengal gush in to caress the jagged coastline. Imagine 30 acres of lush, sprawling lawns, dotted with over 88 charming cottages, rooms and suites. Tall coconut trees stand as sentinels, overlooking the winding pathways, undulating lawns and colourful flowering shrubs. The traditional architecture boasts of majestic Mangalore-tiled sloping roofs, gently dissolving into the horizon. The end result is a charming, back-to-basics yet urban resort for you to unwind.MGM Beach Resorts first opened its doors to hospitality, way back in 1993. With over 17 years of experience in this sector, apart from spectacular views, sun-drenched beaches and memorable holidays, we offer you only the best: warm hospitality, modern amenities, attentive service and professional expertise. Come holiday with us to experience a tranquil vacation or a delightful weekend getaway…We provide you with the ultimate romantic Wedding Destination. If you’ve always dreamt of a wedding by the beach, with lacy waves and a distant horizon forming the backdrop, then MGM Beach Resort prides itself at making this a reality. Whether it’s a bachelorette party, a stag-do, a sangeet under a canopy of stars or the wedding ceremony itself, just fix the date, and leave the rest to us…Business is our business! Choose MGM Beach Resorts as the venue for a conference, a business meet or for hosting a business dinner. Our three well-equipped conference halls, mini boardrooms and a functional business centre can accommodate your business clients and needs. We offer you state-of-the-art corporate facilities backed by impeccable service, and we mean business! ... more   less 
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Also Known As:
Mgm Beach Hotel Muttukadu
Quality Hotel Mgm Beach

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