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“Overall good with a few disappointments”
Review of MGM Beach Resorts

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MGM Beach Resorts
Ranked #1 of 1 Hotels in Muttukadu
Certificate of Excellence
Reviewed January 5, 2013

I stayed with my family (2 adults and 2 kids) for 3 nights during christmas, 2012.

What was good:
- Location of the resort, right by the sea and with its private beach
- We got a room (Club Suite) that was close to the beach and the restaurant
- We were lucky to get good weather (not hot)
- Kids enjoyed swimming pool, games, and activity room
- The restaurant located right on beach
- Breakfast was good with both continental and south indian choices (complimentary)
- Room and bathroom were of decent size, the hotel also provided additional bed (for a cost)

Disappointments:
- The furniture in the room, while usable, was old
- Hot water supply in the bathroom was not always reliable
- The dinner buffet was expensive (800 per head plus taxes) and repetitive - we went out for dinner after 1st night, and there are good choices available
- The Activity room is not well maintained
- We had to always request for towels - they were delivered, however, I would expect not to have to make the request in the first place
- We had a driver, and they could not provide a place for him to sleep

Room Tip: Get a room near the beach and restaurant.
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sujbhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded January 6, 2013

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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706 - 712 of 832 reviews

Reviewed December 31, 2012

Overall experience was average and very mixed. Some of the issues we found were too basic to have missed scrutiny by staff (water accumulation, Hot Water, AC issues, Fridge not working etc). Hence for the tariff we were charged versus the issues we faced it was not a very pleasing, hassle free experience overall. All in all, quite overpriced for the facilities and service, but, will think twice before staying again.
1. Location is very apt facing the beach, walkable from the rooms
2. Very helpful and courteous staff
3. Far too many maintenance issues were found in the rooms (AC issue, Fridge not working, Water accumulation near bath areas, inconsistent or no hot water etc). One of the rooms we stayed had very stained linen on the furniture. We could never bring ourselves to sit on that
4. Found the functions / parties in the resort too close for comfort to the rooms and guests attending those, being present all over the place (Swimming pool, beach front, boating area etc). Families will find these a nuisance basically.
5. Breakfast was good, but, items were repeated too frequently. Dinner buffet was fairly fine.

Room Tip: If you choose to stay here, make sure the room is from the new block and please check the room first...
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank indsrja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded January 6, 2013

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

I stayed here during a campaign shoot on East Coast Road as it was the nearest resort to the shoot location.

This hotel is inconsistent on many fronts.
- The first room I checked into had old furniture, leaking walls and no hot water. After complaining about the hot water I was changed to a room with modern interiors, rain shower and new furniture. So clearly there are parts of the hotel that have been recently renovated and other that are in shambles
- The food quality is inconsistent and expensive. I had asked for the eggs to be well done, instead they came looking grey on the inside and burnt on the outside
- The service staff are lethargic

Room Tip: If you have to stay at this hotel then ensure you are very selective about the room and don't se...
See more room tips
  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MGJ1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded January 6, 2013

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

We stayed in this resort by the month of October. Its suitable for a nice weekend package with family and friends. Closer to beach. The restaurant is situated near the beach and gives a nice romantic feeling to have dinner with the sound of waves. All staff are friendly and they carry a smile when you come in contact with them. The room had a view of swimming pool and the beach. The ro om cleaning team has a great challenge in maintaining the cleanliness and interiors . Room is very small with a less space to walk.Room can be modified for better interiors and looks. Tap fittings are old fashioned. Food was good in the restaurant. Restaurant furniture can be changed, very hard to sit for a long time.Night time appearance with dim lights were very nice. A good location for a peaceful weekend. Overall service from all department was good.

Room Tip: Rooms near the pool are quieter and good
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gerrin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012 via mobile

This place has an excellent location and has one of the best Sea fronts on ECR. But that's it. All the plus points end here. 1) The Rooms are OK as to the decor. Air conditioning is not effective at all and that too when we stayed here now. God knows what will happen during summer.

2) The Toileteries provided are of very poor quality and Towels below standard.

3) I believe they have lot of corporate bookings and parties. But the loud music played in these parties till about 11.00-11.30 is a great nuisance to the Room Guests as the party lawns are very near to the Guest Rooms/Cottages.

4) Buffet Lunch & Dinner was so so. Breakfast Good.

5) the Spa is good. We had a very good body massage but we were told that the Steam is not available complimentary to the room guests and they charge 100+ Tax extra. This was very surprising.

Overall, a moderate experience. Not bad but definitely I will think thrice before going again. Too Overpriced for its standard & services.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank goyalanup2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded December 4, 2012

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2012

Excellent place in Chennai, had spent 3 days with large family members, great breakfast and room service. Room service took bit more than expected time, but very friendly people. Access to beach is too good especially during sun rise and set this is an amazing place to watch and enjoy with family and children

  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Selvaraj V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded November 30, 2012

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2012 via mobile

This hotel wastes a good location from check in to check out. The
Deluxe rooms are anything but. The bed sheets were dirty and stained and the restaurant toilets cleaner than our room. There is no hot water available at the basin in the bathroom and we were unable to turn the cold water either of or on and it just trickled throughout our stay and looked like it had done so for a decade or more. Towels are poor quality and the place is extremely noisy with baggage trolleys going to 2.15 am and beginning again at 5 am and sounding like trains going through the room. Food in the restaurant was ok but they aren't licenced.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ozmatho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajai K, VP - MGM Hotels and Resorts at MGM Beach Resorts, responded to this reviewResponded November 30, 2012

Dear Guest,

Thank you for your feedback on the Trip Advisor on your recent stay at our hotel. I will convey the positive aspects of your stay to the team who will be enthused to meet and exceed your expectations every time you stay with us.

I have also noted the issues you have highlighted with concern and will ensure that corrective action is taken as soon as possible.

We look forward to welcome you back and assure you our best services at all times.

Best regards,

Ajai Kacker
VP – MGM Hotels and Resorts
09566055535

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Beach Resorts

Address: 1/74, East Coast Road | Chennai, Muttukadu 603112, India
Location: India > Tamil Nadu > Chennai District > Muttukadu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Muttukadu
Price Range: $77 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — MGM Beach Resorts 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Perfect Gateway- Sun-drenched Beaches & an Oasis of Calm…Golden sands run like a luminous ribbon, gift-wrapping the exquisite MGM Beach Resorts, even as lapping waves of the Bay of Bengal gush in to caress the jagged coastline. Imagine 30 acres of lush, sprawling lawns, dotted with over 88 charming cottages, rooms and suites. Tall coconut trees stand as sentinels, overlooking the winding pathways, undulating lawns and colourful flowering shrubs. The traditional architecture boasts of majestic Mangalore-tiled sloping roofs, gently dissolving into the horizon. The end result is a charming, back-to-basics yet urban resort for you to unwind.MGM Beach Resorts first opened its doors to hospitality, way back in 1993. With over 17 years of experience in this sector, apart from spectacular views, sun-drenched beaches and memorable holidays, we offer you only the best: warm hospitality, modern amenities, attentive service and professional expertise. Come holiday with us to experience a tranquil vacation or a delightful weekend getaway…We provide you with the ultimate romantic Wedding Destination. If you’ve always dreamt of a wedding by the beach, with lacy waves and a distant horizon forming the backdrop, then MGM Beach Resort prides itself at making this a reality. Whether it’s a bachelorette party, a stag-do, a sangeet under a canopy of stars or the wedding ceremony itself, just fix the date, and leave the rest to us…Business is our business! Choose MGM Beach Resorts as the venue for a conference, a business meet or for hosting a business dinner. Our three well-equipped conference halls, mini boardrooms and a functional business centre can accommodate your business clients and needs. We offer you state-of-the-art corporate facilities backed by impeccable service, and we mean business! ... more   less 
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Also Known As:
Mgm Beach Hotel Muttukadu
Quality Hotel Mgm Beach

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