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“Best lake view and very good lawns.”
Review of The Carlton

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The Carlton
Ranked #7 of 76 Hotels in Kodaikanal
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Best lake view and very good lawns.”
Reviewed January 4, 2014 via mobile

Had the New Year Buffet, was about Rs. 900 per person. The spread was very good. The staff is a bit confused as to who is to do what. You have to keep reordering again and again. Service could be better.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manoaj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krahejahospitality, Manager at The Carlton, responded to this review, February 16, 2014
Dear Guest,
We thank you for your positive & suggestive comments. We will take the necessary corrective action.
With warm regards,
M.Christopher K
DGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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  • French first
  • Italian first
  • Any
English first
Penang Island, Malaysia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 2, 2014

We were given a beautiful room that was facing the lake. We were very happy with the room location and the view of the lake was so mesmerizing. The rooms were very spacious and the service rendered by all staff was truly great. The complimentary coffee, tea, cookies and chocolates were just fantastic. My little son truly loved the hotel. The boating provided by the hotel was superb. The property is very well maintaned and is located at the most strategic location in Kodaikannal. It was nice to take a walk along the lake early in the morning. A great place for family retreat. Will definately return to the hotel. Food served at the restaurant was very impressive.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shankar_Nagalingam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krahejahospitality, Manager at The Carlton, responded to this review, February 16, 2014
Dear Mr. Nagalingam,
We are pleased to know that you enjoyed your stay with your family and we thank you for your positive comments. We look forward to welcoming you on your next visit.
With warm regards,
M.Christopher K
DGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
penang,Malaysia
Level Contributor
134 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 28, 2013

A very comfortable hotel overlooking the lake. Very near the boathouse and tourist stalls. Good food, efficient service, friendly staff. Especially Saleth in the restaurant. The rooms are clean big and comfortable with DVD players to keep you entertained in the evenings.

Room Tip: Choose the rooms overlooking the lake. Good views and nice large private balcony.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank puspanathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krahejahospitality, Manager at The Carlton, responded to this review, February 16, 2014
Dear Mr. Puspanathan,

Thank you for choosing to stay at The Carlton as a family. It’s a pleasure to note that you found our amenities and service standards at par with your expectations.

At our hotel , we strive to offer the best experience to our guests and it is nice to know that we succeeded in offering you a perfect balance of accommodation, dining, recreation and services. Your appreciation about our hotel and the facilities is a source of inspiration for the entire team here.

We thank you for your support and recommendation. We look forward to welcoming you again on your next trip.
With warm regards,
M.Christopher K
DGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 25, 2013 via mobile

If you are visiting Kodaikanal, you just can't miss out this hotel. It has the class of the perfect 5 Star hotel. The interiors are awesome and have the perfect royal touch. I loved staying there. The food is heavenly and the designing and location of the hotel is absolutely perfect.

Stayed April 2013, traveled with friends
Helpful?
1 Thank Shruti F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krahejahospitality, Manager at The Carlton, responded to this review, February 16, 2014
Dear Guest,
We thank you for your kind words of appreciation on this public platform. It is a delight to know that our experienced and friendly staff succeeded in their endeavor to cater to all your requests and making your stay a pleasant experience.

Once again, thank you for your support. We will deem it an honour to have you back with us in the future.
With warm regards,
M.Christopher K
DGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 20, 2013

Two UK couples staying two nights in December 2013.
Hotel is in the best location in Kodaikanal. Rooms are good. General staff attitude and serivce is good. Food is good.

We arrived for check in at 12:30. Rooms were available so being early shouldnt have been a problem. For a top hotel the process was a commical shambles and involved lots of people. But no real harm done, just not very impressive for a top hotel.

However having checked in we went for a snack on the terrace and the staff ended up charging us for a Eurpoean red wine (about 1200 rupees including tax) instead of for a domestic wine around 300 rupees).

We then had endless meetings with multiple levels of management to try and resolve the issue. None of the managers could make a decison and continually had to refer to someone else. In the end we were told it was resolved and were given a complemenatery glass of wine with dinner the night before we checked out.

However when we came to check out the bill was still incorrect. We then went back through several levels of manger. We said we were not prepared to pay the bill. They then tried to blackmail us by saying that they would take the money out of the waiters wages. We obvioulsy told them that blackmail was not acceptable and also that taking the money from the waiter wasnt acceptable (although we fear that they would have done just that.)

This all left us with a pretty negative opinion of the management of this hotel.

Other minor niggles are that in a top hotel you dont expect to pay by the hour for WiFi, Pool etc,

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Secunderabad, India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 13, 2013

The hotel is located right opposite the lake with a very beautiful view from the rooms. The service is excellent and the staff makes every effort to help you feel comfortable. The food is the best I have tasted in star hotels, a very spl thanks to the chef!! And equally a big thank you to the restaurant staff for the admirable hospitality extended to the guests.

Room Tip: Chose the 1XX series rooms as they have the best view of lake, gardens and kodai landscape.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hkkhullar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krahejahospitality, Manager at The Carlton, responded to this review, February 16, 2014
Dear guest,
We thank you for sharing your experience of The Carlton . We are grateful to you for your appreciation our hotel and services. We are glad to know that you and had a pleasant dining experience.

We will convey your kind words to the team that will encourage them to offer a unique experience on each of your future visits.
With warm regards,
M.Christopher K
DGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 1, 2013

We came as a team and a 2 bachelors sharing each room. Firstly the guy at the reception, said the 2 guys sharing can have only one key through they may be going in diff directions.

This is one of the things, consider this

- not allowed to sit at reception after 11. If we sat, lights switched off
- the room service doesn't happen after 11
- we sit at the restaurant and they refuse to switch on lights.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Ashishguptaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Carlton

Property: The Carlton
Address: Lake Road, Kodaikanal 624101, India
Location: India > Tamil Nadu > Dindigul District > Kodaikanal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kodaikanal
#3 Luxury Hotel in Kodaikanal
#3 Spa Hotel in Kodaikanal
#5 Family Hotel in Kodaikanal
#6 Romantic Hotel in Kodaikanal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Carlton 5*
Number of rooms: 91
Official Description (provided by the hotel):
Discover paradise besides a lake amidst virgin hills..only at The Carlton - 5 star hotel in kodaikanal, tamilnadu. One of the best resorts at hill stations in India. ... more   less 
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Also Known As:
The Carlton Hotel Kodaikanal
Carlton Hotel Kodaikanal
Carlton Kodaikanal

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