I had been here with my folks for a leisure trip. We arrived in Kodai at 05 am, requesting the hotel staff to assist with directions to the hotel, but he seemed to be confused himself.Then, we were woekn up at 08:00am on the same day by a call from Spa asking if we'd like to have a massage. After travelling for 28hrs. this was really annoying. The Housekeeping lady kept entering our room with a master key asking for 'room clean'. This was uncalled for. She did that atleast 4 times, twice in the morning while we were asleep. We had to request to change the duvet as it was stained, We really liked the outdoors, the park,variety of plantation is really beautiful.But overall, more detailing required in aspects like hygiene, communication and definitely guest privacy.
I hope this feedback helps you to better your services.More
- Room Service